Business Analyst

City of Victoria; Victoria; Hybrid; CAD 83,000 - 101,000; Full time

Benefits offered by this job

Hybrid work arrangement

Work from Home Policy

Job summary

City of Victoria is implementing Workday ERP and seeks a Business Analyst to bridge business processes with project coordination. You will validate requirements, support testing, and maintain documentation to ensure steady project progress.

Hybrid work arrangement may be available; role focuses on process improvement, compliance, and cross‑department collaboration within a 35‑hour week.

Qualifications

• Undergraduate degree in Computer Science or equivalent.
• Masters Certificate in Business Analysis or equivalent.
• PMI CAPM or equivalent certification recommended.

Responsibilities

• Lead and coordinate projects to review, analyze and evaluate business processes; liaise with departments to determine requirements; document scope, objectives and benefits.
• Act as Project Manager for business solutions projects; coordinate IT and external resources; schedule and monitor consultants; manage system changes and testing.
• Re-engineer and streamline processes; research best practices; map requirements to strategies and goals.
• Translate requirements to technical objectives; facilitate implementation and testing; contribute to product/solution selection.
• Create training tools and documentation; ensure processes comply with accounting/auditing requirements.
• Perform related duties as needed.

Skills

Organize & prioritize

BPA & SDLC

Project management

Enterprise architecture

Accounting systems

Stakeholder facilitation

Education

Undergraduate CS degree

Masters Certificate in BA

CAPM or equivalent

Tools

Workday

Project management software

Job description

Business Analyst

Competition Number: 26/189

Posting Scope: Internal / External

Posted Date: October 15, 2026

Closing Date: October 29, 2026, 4:30 PM PST

Department: Information Technology

Work schedule: Monday to Friday (35 hour work week) – Temporary – up to 24 months

Salary: $59.32 per hour, Pay Grade 17

Job Code: 4346

Employee Group: This is a CUPE Local 50 position

Number of Vacancies: 1

The City of Victoria is undertaking a major business transformation through the implementation of Workday, a modern Enterprise Resource Planning (ERP) solution. This initiative will strengthen how the City manages finance, people, operations, and information, improving internal business processes and enhancing service delivery to the community.

We are seeking a Business Analyst to join our Workday Implementation Project Team in a dual-support role that combines business process analysis with day-to-day project coordination. In this position, you will create and validate business processes, support testing and issue resolution, coordinate project plans and team activities and maintain the documentation that supports informed decision-making and steady project progress.

This position provides an opportunity to contribute meaningfully to a complex, organization-wide initiative. Through clarity, organization, follow-through and collaboration, the incumbent will support effective implementation and contribute to lasting operational improvements across the organization.

For Business Analysts who enjoy solving complex challenges, influencing meaningful change, and delivering solutions with city-wide impact, this is a unique opportunity to help shape the future of a growing capital city.

Work from Home

The successful candidate for this posting may be eligible for participation in a hybrid, work from home arrangement in alignment with the City’s Work from Home Policy. Such arrangements are determined with each employee and subject to change based on operational needs and policy direction.

Position Function

Coordinate, plan, and participate in the evaluation of business and system requirements, and business process reviews. Make recommendations for business architecture improvements to meet the City’s business and information needs more efficiently.

Key Duties

Lead and coordinate projects to review, analyze and evaluate business processes and enhance their efficiency to meet corporate strategies; liaise with affected City departments to determine business requirements; develop and document the scope, objectives, and expected benefits of projects.

Act as Project Manager for business solutions projects; coordinate departmental, IT and external resources to ensure timely, effective implementation of projects. Schedule and monitor the work of consultants. Lead the evaluation, assessment, and co‑ordination of system changes to improve the efficiency of corporate systems and business processes. Make recommendations and implement business process and systems changes while ensuring adherence to technological and accounting best practices and standards; apply and adhere to project management principles and the system development life cycle.

Re‑engineer and streamline existing business processes for improved efficiency to eliminate or reduce duplication and redundancy; research best practices and leading edge options for business process solutions and technology; use judgement to link, translate and map business requirements to corporate and departmental strategies and goals.

Use advanced modelling and analytical tools to provide technical expertise in all aspects of customer solution; translate, coordinate and develop business requirements and reports into technical objectives and specifications for development teams. Facilitate and follow‑up during implementation and testing stages; provide input into the selection of products, strategies and designs by leading user committees and consulting with user groups. Determine needs assessment and represent client issues at committee tables; communicate to customers through presentations and workshops; represent the department on corporate projects and committees as required.

Create and coordinate lesson plans, training tools, and information binders to ensure users can understand and implement new strategies. Prepare reports and develop documentation of both technical and non‑technical nature to a broad range of users; ensure manual and software processes comply with accounting and auditing requirements.

Perform related duties where qualified.

Independence

Work is generated by annual objectives and end user issue identification.

Work is reviewed through discussions with Supervisor.

Issues such as major expenditure, system changes and resource/policy matters are discussed with Supervisor with recommendations.

Working Conditions

Physical Effort: Sit with arms unsupported while keyboarding. (often)

Mental Effort: Meet multiple project deadlines with conflicting priorities. (often) Long periods of intense concentration while preparing reports, recommendations, performing reviews and testing application software. (often)

Visual/Auditory Effort: Focus on a variety of source data and computer for long periods. (often)

Work Environment: Office

Key Skills and Abilities

• Organize and prioritize work.
• Understand and apply the principles and methods of business process analysis system development life cycle, project management and enterprise architecture and computerized accounting systems.
• Advanced level operation of current City advanced specialty software.
• Interpret related policies and regulations.
• Provide technical guidance and advice to user departments.
• Research and analyze needs and facilitate meetings and workshops.
• Maintain accurate records.
• Establish and maintain effective working relationships.
• Deal effectively with the public and outside agencies.

Qualifications

Formal Education, Training and Occupational Certification:

• Undergraduate degree in Computer Science. (4 years)
• Masters Certificate in Business Analysis or equivalent. (126 hours)
• Project Management Institute Certified Associate in Project Management or equivalent. (23 hours)

Experience:

• 5 years of related experience including information technology experience or an equivalent combination of education and experience.

Other:

• May be requested to substitute in a more senior position.

To apply for this opportunity, you will need to create an online profile or log back into our career portal at www.victoria.ca/jobs - only online submissions will be considered. All applications must be submitted online by 4:30 pm on the closing date noted on the posting. Please be prepared to provide proof of qualifications as outlined in your resume.

The City of Victoria is committed to integrating equity, diversity, inclusion, and accessibility into our programs, policies, spaces, and services. Our goal is to cultivate a diverse and inclusive workforce that reflects the community we serve and aim to become. Individuals who are Indigenous, racialized, immigrants, persons with disabilities, 2SLGBTQIA+, or facing any additional barriers are encouraged to apply. Accommodations will be available upon request throughout the application and selection process.

If you require assistance, please email us at [e-mail].