Business Process and Knowledge Management Specialist

Iaawg; Toronto; Hybrid; CAD 75,000 - 85,000; Full time

Benefits offered by this job

Flexible group insurance plans

Competitive retirement savings plan

Employee share purchase plan

Vacation program, wellness days, and个人

Telemedicine services

Employee and Family Assistance Program

Ergonomic furniture program

Performance bonus

Discounts on iA products

Job summary

iA Clarington is seeking a Business Process and Knowledge Management Specialist to drive governance, documentation, and continuous improvement across operations. You’ll partner with multiple stakeholders to optimize processes, capture organizational knowledge, and enable AI-enabled improvements.

The role emphasizes knowledge management, process governance, and support for digital enablement within a hybrid work model, with a focus on enhancing control and client outcomes.

Qualifications

• Establish knowledge management standards and governance aligned with policies and regulatory requirements.
• Document and maintain operational processes, workflows, and reference materials using standardized tools.
• Analyze end-to-end processes to identify inefficiencies, risks, and knowledge gaps, and propose improvements.

Responsibilities

• Lead process mapping, workflow analysis, and continuous improvement initiatives.
• Partner with Operations, Compliance, Technology, Risk, and business leaders to facilitate workshops and drive change adoption.
• Identify automation and AI-enabled opportunities to improve processes and knowledge assets.

Skills

Process improvement

Knowledge management

Operational excellence

Analytical thinking

Stakeholder management

Power BI

Power Automate

Copilot

SharePoint

Visio

Excel

Documentation governance

Change management

Education

Post-secondary education in Business, Finance, Accounting, Economics, or related field

Tools

Power BI

Power Automate

Copilot

SharePoint

Visio

Excel

Job description

Job Description Build the future with us Are you passionate about operational excellence, process improvement, knowledge management, and digital enablement? As a Business Process and Knowledge Management Specialist within iA Clarington Business Operations, you will help improve operational effectiveness, scalability, control effectiveness, and the employee experience. Acting as a strategic business partner and trusted advisor, you will advance process and knowledge governance, preserve organizational knowledge, and support the adoption of digital, automation, and AI-enabled solutions.

What you’ll accomplish with us

• Establish and maintain knowledge management standards, governance practices, documentation frameworks, and operational content within MKB, ensuring information remains accurate, complete, accessible, and aligned with business objectives, policies, and regulatory requirements.
• Document and maintain operational processes, workflows, controls, procedures, training materials, process guides, job aids, and reference materials using standardized tools and templates.
• Analyze end-to-end processes to identify inefficiencies, control gaps, operational risks, root causes, and knowledge gaps, then recommend improvements that strengthen scalability, business continuity, client experience, and operational outcomes.
• Lead process mapping, workflow analysis, future-state design, process reviews, and continuous improvement initiatives, while tracking opportunities, outcomes, and business benefits.
• Partner with Operations, Compliance, Technology, Risk, Internal Controls, business leaders, and subject matter experts to facilitate workshops, define solutions, align stakeholders, and support implementation and change adoption.
• Identify opportunities involving automation, workflow technologies, AI-enabled solutions, self-service capabilities, and digital tools, while assessing process and knowledge assets for automation and AI readiness.
• Provide guidance and coaching on process management, documentation governance, knowledge management, and operational best practices, while evaluating the impacts of business, regulatory, operational, and technology changes.

What could accelerate your success in this role

• Hold a post-secondary education in Business, Finance, Accounting, Economics, or a related field.
• Has five or more years of experience in business operations, process improvement, business analysis, knowledge management, operational excellence, consulting, or a related discipline.
• Has experience leading or facilitating process improvement initiatives and cross-functional business projects, as well as gathering and structuring information from multiple stakeholders.
• Demonstrates strong analytical, critical-thinking, problem-solving, communication, organizational, attention-to-detail, and change-management capabilities.
• Works independently within a broad mandate, exercises sound judgment, balances competing priorities, and influences stakeholders across multiple business functions without direct authority.
• Is proficient in Microsoft Office, including advanced Excel, Visio, and PowerPoint, and has experience with process-mapping or workflow-documentation tools, SharePoint, knowledge-management platforms, or document repositories.
• Has experience with Power BI, Power Automate, Copilot, workflow-management or other digital-enablement technologies; knowledge of Lean, Six Sigma, Business Process Management, operational-excellence methodologies, or equivalent practices is considered an asset.

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence; AI is in everyone’s hands, empowering you to increase your personal effectiveness while supporting the organization’s growth;
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces.

Competitive Benefits

• Flexible group insurance plans
• Competitive retirement savings plan
• Employee share purchase plan
• Vacation program, wellness days, and personal development days
• Telemedicine services
• Employee and Family Assistance Program
• Ergonomic furniture program, performance bonus, discounts on iA products, and much more

The typical hiring range for this position is between $75,000 to $85,000 CAD; the base salary may vary depending on knowledge, skills, years of experience, and internal equity.

Location(s) Montreal / 1981 McGill College Avenue Other Possible Location(s) Toronto / 26 Wellington Street East

Company IA Clarington Inc. Posting End Date 2026-10-02

Company Overview iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management. With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate. At iA, we’re invested in you. * iA Financial group includes of the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto

Our Commitment to Diversity and Inclusion At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability. Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs. As a reflection of our employees’ appreciation and engagement, iA once again stands out this year as one of Canada’s top employers according to Forbes. In 2026, iA Financial Group also ranks 1st among major publicly traded Canadian insurers. At iA Financial Group, our differences make us unique. We are committed to supporting and celebrating diversity because we believe that it is by bridging our differences that we will be stronger. Our employees’ wellbeing is our priority. We are also committed to creating a stimulating and safe work environment, in addition to offering a real work-life balance with our flexible work model. As a reflection of our employees’ appreciation, iA has been ranked as one of the top employers in Canada in 2023 by Glassdoor and Forbes. Want to join the iA family, but there’s no job openings right now that match your profile? Let us know you’re interested!