Business Planner (ITS)

Toronto Community Housing; Toronto; Hybrid; CAD 102,000 - 123,000; Full time

Job summary

Toronto Community Housing seeks a Business Planner (ITS) for developing and implementing strategic initiatives while supporting stakeholder relationships. The role offers a rewarding career with a competitive salary, comprehensive benefits, and the flexibility of a hybrid work arrangement, aimed at making a difference in community housing.

Benefits

Three weeks of paid vacation

Health and dental benefits

Defined benefit pension plan

Training and development programs

Employee assistance program

Qualifications

• Minimum 5 years of experience in strategic planning or data analysis.
• Previous experience in public sector IT department is an asset.
• Strong customer and stakeholder orientation required.

Responsibilities

• Coordinate implementation of strategic and operational initiatives.
• Develop recommendations to improve business processes.
• Create reports and presentations for stakeholder communication.

Skills

Strategic planning

Data analysis

Relationship building

Project management

Customer orientation

Education

Commerce Degree

Post-secondary education in business administration

Tools

ServiceNow

SharePoint

MS Office

PowerBI

MS Project

MS Visio

Job description

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What We Offer

In addition to a competitive salary and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including:

• Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
• Minimum three (3) weeks of paid annual vacation days, increasing with years of service;
• Four (4) paid personal days;
• Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
• Health and dental benefits, including a health spending account available upon your start date;
• Employee and family assistance program;
• Maternity and parental leave top up (93% of base salary);
• Training and development programs including tuition reimbursement of $1500 per calendar year.
• Fitness membership discount;
  
  

Job #:

9684

Division

Information Technology Services

Vacancy Type

Full-time Permanent

Affiliation

Non-Union: Management & Exempt

Grade

Contract Length:

07

# of Vacancies:

1

Salary/Hourly Range

102,185 - 122,622

Hiring Range/wage

102,185 - 112,404

Work Details (Days/hours)

Monday - Friday 36.25 hrs per week

Posted Date

6/26/25

Existing Or New

Existing

Deadline To Apply

7/10/25

What We Offer

In addition to a competitive salary and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including:

• Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
• Minimum three (3) weeks of paid annual vacation days, increasing with years of service;
• Four (4) paid personal days;
• Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
• Health and dental benefits, including a health spending account available upon your start date;
• Employee and family assistance program;
• Maternity and parental leave top up (93% of base salary);
• Training and development programs including tuition reimbursement of $1500 per calendar year.
• Fitness membership discount;
  
  

This job offers the opportunity to work from home as part of a hybrid work arrangement. This arrangement will allow you to work some days at a TCHC work location and the rest of the time from home. The amount of time required to work at a TCHC work location is flexible, while considering operational and service delivery requirements.

Make a difference

The Business Planner is responsible for developing and implementing annual business unit planning, policy, processes, procedures, project managing the development and implementation of strategic plans and strategic initiatives and supporting strategy and performance reporting.

The Business Planner is also responsible for developing, implementing and supporting initiatives and stakeholder relationships that further TCHC and ITS strategic goals and its leadership role in building technology-related value and capacity within TCHC and with our various stakeholders and partner organizations in a manner that supports TCHC’s tenant-focused culture.

The Business Planner will support or facilitate operational activities for the ITS business unit including departmental communications and office services related responsibilities.

What You’ll Do

Develop and Implement Strategic Initiatives:

• Plan, co-ordinate, communicate, monitor, and report on the implementation of strategic and operational initiatives
• Ensure initiatives are delivered in accordance with internal, shareholder or other requirements
• Consult with teams across business units as appropriate
• Develop, project manage, and support review of organizational performance by senior ITS management; review and analyze performance measurement results and progress updates on divisional work
• Develop recommendations to improve business processes.
• Provide advice on improvements of performance measures and reporting as appropriate]
  
  

Requirements

Provide support for management relationships with the stakeholder and the ITS Service Manager by coordinating strategic initiatives and fulfilling reporting requirements:

• Monitor, track and verify all reporting requirements from the Shareholder
• Build relationships with management within ITS and other business units to collaborate on joint projects and annual reporting processes
• Consult and collaborate with other business units and executives leadership as appropriate to gain their feedback on content areas
• Coordinate joint initiatives between ITS and other business units
• Project manage the delivery of key internal change projects including changes to policies, procedures and business processes as required
  
  

Plan And Coordinate With ITS Teams Other Divisions To Review, Update And Create New Processes, Policies, And Procedures For The Business Of The ITS Business Unit, And Where ITS Unit Is The Policy Holder Or Subject Matter Expert, Plan Coordinate, Communicate And Monitor The Implementation Of Policies, Processes, Standards, Protocols And Procedures Including Any Changes

• Consult with relevant internal and external stakeholders on the development of new policies, standards, processes, and procedures
• Project manage the development and implementation of new policies and procedures as necessary
• Collaborate with strategic communications and learning and organizational development to develop an implementation plan for newly developed policies and procedures
• In partnership with other divisions, coordinate and monitor staff learning initiatives and management meetings related to policies and procedures
  
  

Develop reports, papers, briefing notes and presentations for internal use and to communicate to stakeholders:

• Create reports for ITS management and leadership on matters including policy, standards, processes, strategic planning, governance/performance measures, evaluation, strategic initiatives, sector relations, and other areas and provides advice and expertise to the business unit on improving management reports.
• Draft ELT/BIFAC/Board reports, support KPIs data collections and reporting, supporting procurement VACs and reporting, and budget planning/coordination.
• Write reports for ITS management and leadership as required
  
  

What You’ll Need

• Combination of post-secondary education in business administration or other relevant field (preferably a Commerce Degree, Public Administration, etc.)
• 5 years of experience (work & co-op) including (public corporate environment, not for profit) in one or more of the following areas; strategic planning, data analysis to support decision making, creation and monitoring of accountability systems (auditing customer invoicing), software licensing, contractor procurement framework.
• Previous experience in a public sector IT department would be an asset
• Technology experience (e.g. ServiceNow, SharePoint, MS Office, MS Visio, MS Project, PowerBI)
• Strong customer and stakeholder orientation
  
  

What’s Next

Once you apply, we’ll review your resume and contact you if we believe your skills and experience will make you successful in the role. If you are selected to move forward, the process will include one or more interviews and/or assessments and reference checks.

INDS

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Government Administration

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