Business Partner, Change

Socket.dev; Vancouver; On-site; CAD 58,000 - 77,000; Full time

Benefits offered by this job

Wellness program

Tuition assistance

Hybrid work environment

Job summary

Socket.dev in Vancouver or BC regional offices seeks a Business Partner, Change to deliver enterprise change management and process improvements. You will translate strategies into actionable change plans, craft value statements, and design communications, training, and reinforcement to drive adoption.

You will monitor progress, address risks, and work with leaders to ensure sustained behavior change. The role reports to Leader, Change Leadership, requires 5–7 years of change management

Qualifications

• Degree in Business or related discipline with 5–7 years of change management or process development experience, or an equivalent mix.
• Project management and change management experience balancing priorities with limited resources.
• Excellent interpersonal skills and ability to gain buy-in from stakeholders.
• Strong written and oral communication experience with policies, SOPs, reports, and business cases.
• Analytical and problem-solving abilities to assess and improve processes.

Responsibilities

• Translate enterprise strategies into change plans aligned to operational priorities.
• Define value statements for stakeholder groups and design targeted interventions (comms, training, reinforcement).
• Lead integrated change plans with scope, timelines, milestones, and reporting.
• Partner with leaders to assess readiness, risks, and drive adoption and behavior change.
• Embed change into business processes and day-to-day operations.
• Monitor progress, address risks, and share best practices across initiatives.

Skills

Interpersonal skills

Communication skills

Stakeholder management

Change leadership

Analytical thinking

Organizational skills

Education

Bachelor's degree in Business or related discipline

Tools

CRM

BPM

MS Office

Case management

Job description

The Opportunity

This position provides change expertise and supports the successful preparation and adoption of organizational change. This role works closely with operational leaders and cross-functional stakeholders to assess impacts, design targeted change plans, and drive readiness, adoption, and sustained behaviour change. This role ensures that change strategies are effectively implemented, aligned to business priorities, and delivered in a way that minimizes disruption while maximizing value realization. Acting as a bridge between enterprise change leadership and execution teams, the role brings a deep understanding of both change management practices and business operations to ensure initiatives achieve intended outcomes.

Status:Regular, Full-Time, Union
Number of Positions:1
Pay Grade:Grade 16, (starting at $49.09/hr)
Location:Vancouver or one of our regional offices throughout BC.
Reports to: Leader, Change Leadership

As a Business Partner, Change, you will support:

Change Planning & Execution

• Translate enterprise strategies into change plans aligned to operational priorities
• Define clear value statements (impacts, risks, actions) for stakeholder groups
• Design and support the delivery of targeted interventions (comms, engagement, training, reinforcement)
• Support leaders in articulating the “from / to / why” of change
• Lead integrated change plans (scope, timelines, milestones, reporting)
• Aligning closely with program and project teams to integrate change and delivery
• Monitor progress and proactively address risks, barriers, and resistance
• Maintain awareness of industry trends; recommend enhancements to change practices

Stakeholder Partnership

• Serve as primary change advisor to assigned business areas
• Partner with key change partners to align change, process, and systems
• Partner with leaders to assess impacts, readiness, and risks; co-create mitigation strategies
• Enable leaders to drive adoption and behavior change
• Facilitate cross-functional alignment for coordinated execution
• Embed change into business processes and day-to-day operations

Adoption, Measurement & Continuous Improvement

• Defining and tracking success measures (adoption, usage, behavior change, sentiment)
• Gather insights and feedback to refine approaches
• Address adoption gaps with targeted reinforcement
• Share best practices and lessons learned across initiatives

Knowledge, Skills & Experience:

• Degree in Business or a related discipline supplemented by minimum 5-7 years of change management or process development experience; or an equivalent combination of education, training and experience.
• Project management and change management experience and the ability to balance work priorities with limited resources
• Excellent interpersonal and relationship-building skills including the ability to gain buy-in and to manage and influence key stakeholders.
• Excellent oral and written communication skills and experience in writing business cases, policies, SOPs, user guides, reports, etc.
• Strong analytical and problem-solving skills to assess and troubleshoot problems and to make related recommendations
• Ability to synthesize working procedures and to develop, document and deliver usable best practices.
• Previous experience in structured business analysis methodologies and change planning and implementation.
• Working knowledge of efficient business process designs and quality improvement processes
• Working knowledge of relevant business tools including CRM, telephony, omni-channel, Microsoft Office, BPM, case management
• Knowledge of the organizational change management ramifications of implementing process change.
• Excellent organization skills and meticulous attention to detail
• Keen sense of personal responsibility and accountability for delivering results and high quality work
• Self-initiative and a track-record of working effectively on an independent basis.

Beyond the role:

• Community & Wellness – We recognize and respect each other’s diverse needs. We strive to maintain a healthy culture of psychological safety, belonging, and space to prioritize healthy minds and well-being. This includes Wellness Wednesday (meeting free time), flexible paid holidays, a free subscription to the Calm app, and a flexible hybrid work environment focused on connections. Our teams also enjoy giving back to the community, and having fun, whether volunteering in the community, or running together on our Sun Run team. In 2024, Technical Safety BC supported BC Cancer Foundation, Aboriginal Coalition to End Homelessness, Crisis Centre BC, Quest Non-Profit Grocery Markets, A Loving Spoonful, and Greater Vancouver Foodbank.
• Learning & Development – We value giving and receiving feedback, as well as encouraging different ways for us to continuously learn as a company. This can be through lessons learned, wrap up sessions, one-on-one meetings, and team or individual courses, workshops, and conferences. In addition, we offer up to $1500 tuition aid per calendar year to support your education and learning goals.

About Technical Safety BC

At Technical Safety BC, we matter to each other. Together, we apply a systems mindset to safety, embrace possibility, and act on what we learn. Our culture empowers and enables innovation and connection.Our environment welcomes diverse perspectives and learning is celebrated.We make decisions based on data and use our expertise to make the safety system equitable for all.

Our values guide our work.

• We see genius in diversity
• We foster confidence
• We make the complex simple
• We adapt

Technical Safety BC is an independent, self-funded organization that oversees the safe installation and operation of technical systems and equipment across the province. In addition to issuing permits, licences and certificates, we work with industry to reduce safety risks through assessment, education and outreach, enforcement, and research. Through simplification of our initiatives, we promote understanding and engagement, making safety accessible to everyone. As society changes, we create and adopt new ideas, skills, and tools that will enable us to meet the safety challenges of a highly-connected world.

We see genius in diversity, and are committed to creating an equitable and inclusive workforce. We recognize that diverse life paths and experiences contribute to the overall qualifications for each role. If you feel that you could excel in this position, but do not necessarily meet the formal requirements, we encourage you to apply.