Business Operations Specialist

Ipsen Biopharmaceuticals Canada Inc.; Mississauga; On-site; CAD 70,000 - 90,000; Full time

Job summary

Ipsen Biopharmaceuticals Canada Inc. in Mississauga is seeking a Business Operations Specialist to lead core business processes supporting compliant physician interactions. You will collaborate with Sales, Marketing, and external partners to manage advisory boards, conferences, practicums, and consultancy meetings.

The role emphasizes process documentation, audit readiness, and cross-functional coordination across Ipsen Canada’s teams to enhance efficiency and ensure compliant operations.

Qualifications

• Strong communication skills (verbal and written) and ability to relate well to internal and external customers.
• Flexible with high attention to detail.
• Ability to manage multiple tasks and projects simultaneously; highly organized.
• Self-starter and results‑oriented with a positive, can‑do attitude.
• Proficient with Microsoft Office, especially Excel and PowerPoint.
• High level of organizational skills.
• Able to work across multi-disciplinary teams.
• 1–2 years of project management and/or operational support experience in the pharmaceutical industry would be an asset.
• French speaking is an asset.

Responsibilities

• Lead local business processes for core field-based activities requiring customer contracts (OLA’s), conference sponsorships, advisory boards, preceptorships, practicums, and consultancy meetings.
• Manage local process for promotional material inventory storage, distribution, and destruction.
• Contribute to planning and implementation logistics for National Business Meetings (NBM).
• Manage local process for Global/Local Congress attendance.
• Develop and maintain relevant business process training and support materials.
• Monitor process compliance and generate summary reports for Ipsen Canada Compliance Committee.
• Ensure local business process documentation is audit-ready.
• Identify and contribute to initiatives to enhance business process efficiency.
• Support onboarding activities for new hires within assigned teams, with HR.
• Act as Ariba Super User and support teams accordingly.
• Support new physicians setup process.
• Collaborate with Ipsen Administrative Assistants as appropriate.
• Perform other duties as assigned.

Education

University degree

Job description

Title:Business Operations Specialist

Company:Ipsen Biopharmaceuticals Canada Inc.

About Ipsen:

Ipsen is a mid-sized global biopharmaceutical company with a focus on transformative medicines in three therapeutic areas: Oncology, Rare Disease and Neuroscience. Supported by nearly 100 years of development experience, with global hubs in the U.S., France and the U.K, we tackle areas of high unmet medical need through research and innovation. Our passionate teams in more than 40 countries are focused on what matters and endeavor every day to bring medicines to patients in 88 countries. We build a workplace that champions human-centric leadership and fosters a culture of collaboration, excellence and impact. At Ipsen, every individual is empowered to be their true selves, grow and thrive alongside the company’s success. Join us on our journey towards sustainable growth, creating real impact on patients and society! For more information, visit us at https://www.ipsen.com/ and follow our latest news on LinkedIn and Instagram.

Job Description: Summary

The Business Operations Specialist is responsible for leading the management of core business processes that support Ipsen Canada employees in the planning and implementation of compliant physician interactions. The primary area of focus is actively supporting interactions that have stringent documentation and approval requirements. The bulk of this activity is associated with local Activity Briefs for OLA’s, Conference Sponsorships, Advisory Boards, Preceptorships, Practicums and Consultancy Meetings. In addition, the role is accountable for working collaboratively with their Business Operations partner in addition to, Sales teams, Stakeholder Relations Managers, Marketing teams and external partners to support the ongoing management of Ipsen Canada business processes for: Promotional material inventory storage, distribution, and destruction National Business Meeting planning & implementation Global/Local Congress Management This position is integral as a key member of the COET, contributing to the identification of areas of improvements and updating, communicating, training and reinforcing business guidance aligned to ongoing policy and business. This position is also integral in maintaining and tracking activities to ensure audit readiness related to physician interactions and the management of promotional materials.

Main Responsibilities

• Lead local business process for core field-based activities that require customer contracts OLA’s Conference Sponsorships Advisory Boards Preceptorships Practicums Consultancy Meetings
• Manage local process for promotional material inventory storage, distribution, and destruction
• Contribute to the planning and implementation logistics for National Business Meetings (NBM)
• Manage local process for Global/Local Congress attendance
• Contribute to the development and maintenance of relevant business process training and support materials
• Monitor process compliance and generate relevant summary reports for the Ipsen Canada Compliance Committee
• Ensure local business process documentation is consistently in an audit ready state
• Identify, assess and contribute to initiatives to enhance business process efficiency and effectiveness
• Support onboarding activities for new hires within assigned teams, in conjunction with HR
• Act as Ariba Super User and support teams accordingly
• Support new physicians set up process
• Collaborate with Ipsen Administrative Assistants as appropriate
• Perform other duties as assigned

Knowledge & Experience

• University degree
• Strong communication skills (both verbal and written) and ability to relate well to internal and external customers
• Must be flexible and have a high attention to detail
• Must have the ability to manage multiple tasks and projects simultaneously and is very organized
• Self-starter and results-oriented with a positive, can-do attitude
• Proficient with Microsoft Office, especially excel and PowerPoint
• High level of organizational skills
• Able to work across multi-disciplinary teams
• 1 to 2 years of project management and/or operational support experience with the pharmaceutical industry would be an asset
• French speaking is an asset

We are committed to creating a workplace where everyone feels heard, valued, and supported; where we embrace “The Real Us”. The value we place on different perspectives and experiences drives our commitment to inclusion and equal opportunities. When we include diverse ways of thinking, we make more thoughtful decisions and discover more innovative solutions. Together we strive to better understand the communities we serve. This means we also want to help you perform at your best when applying for a role with us. If you require any adjustments or support during the application process, please let the recruitment team know. This information will be handled with care and will not affect the outcome of your application. At Ipsen, each employee makes a real impact. Our teams are passionate about what they do because they care about making a difference in patients’ lives. We invest in our employees to support life-changing projects that create positive impact for patients and society.