Business Operations Specialist

Natural Factors; Eastern Ontario; On-site; CAD 70,000 - 90,000; Full time

Job summary

Join a leading technology company as a Business Operations Specialist, responsible for ensuring timely software license key deliveries. Collaborate with product teams and enhance reporting capabilities to support strategic initiatives. Ideal candidates have strong analytical skills and a background in software development.

Benefits

Health and Dental Benefits

Tuition Assistance Plan

Employee Stock Purchase Plan

Paid Time Off for Holidays and Vacation

Qualifications

• 3-5 years in software development, testing, and delivery.
• Experience with software license management systems.

Responsibilities

• Ensure timely delivery of software license keys.
• Collaborate with teams to refine software delivery processes.

Skills

Analytical Skills

Problem Solving

Programming

Presentation Skills

Education

Bachelor’s or Master’s in Computer Science

Tools

Excel

Power BI

KNIME

Tableau

R

Alteryx

Job description

Job Description

As a Business Operations Specialist at Nokia, your core mission is to ensure Software License Key deliveries to end customers are developed, supported, and delivered on time to enable the sales of Nokia Network Infrastructure Software products. You work closely with the Product Teams to understand their business and commercial offerings to design, implement, and test License Key creation and delivery in sync with the product deliverables. You develop standard reports and enhanced reporting capabilities of Software deliveries that product management, business operations, and business development teams use to measure success, determine strategic investment, and develop directed marketing campaigns. This role directly supports Nokia's broader mission of driving technological leadership and innovation, ultimately contributing to a more secure, sustainable, and connected world.

How You Will Contribute And What You Will Learn

• Maintain the ASLM (software license manager) system when new products and/or releases need to be added
• Perform UAT for upgraded/updated software delivery and licensing systems
• Assist with analysing software usage by our customers
• Collaborate with Business Operations managers, BG/PG testers and users to refine software delivery process requirements and best practices
• Create or update automated reporting for software delivery via various delivery systems
• Work in a collaborative and interactive team-based environment

Key Skills And Experience

• Three to five years’ experience in software development, testing, and delivery
• Bachelor’s or master’s degree in computer science, computer systems engineering, data analytics, or related field
• Strong analytical and problem-solving skills
• Solid programming skills, preferably Java but Python or other object-oriented languages would be acceptable
• Experience working with Excel and other data management tools at a master level
• Aptitude for learning new technologies and tools
• Good presentation skills to “sell” your proposed solutions to team members and management

It would be nice if you also had:

• Previous Business Operations experience
• Working knowledge of Microsoft Power BI and KNIME/Tableau/R/Alteryx or similar tools
• Familiarity with database access via APIs
• Knowledge of Generative AI (GenAI) and Large Language Models (LLM)

About Us

Come create the technology that helps the world act together. Nokia is committed to innovation and technology leadership across mobile, fixed, and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks, and fearless to bring our authentic selves to work.

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs, and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

Additional Information

US/Canada Nokia Offers a comprehensive benefits package that includes but is not limited to:

• Corporate Retirement Savings Plan
• Health and dental benefits
• Short-term disability, and long-term disability
• Life insurance, and AD&D – Company paid 2x base pay
• Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
• Paid time off for holidays and Vacation
• Employee Stock Purchase Plan
• Tuition Assistance Plan
• Adoption assistance
• Employee Assistance Program/Work Life Resource Program

The above benefits exclude students. Disclaimer for US/Canada

Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience, and market conditions, and with consideration to internal peer equity. (Check the salary ranges in the job info section for this role)

All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.

About The Team

The pandemic has highlighted how important telecoms networks are to society. Nokia’s Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.