Business Operations Manager

DealHub Ltd.; Westmount; On-site; CAD 120,000 - 170,000; Full time

Benefits offered by this job

Competitive Compensation Package

Health & Dental Benefits

Great Culture & People-First Org

Job summary

CPP Clinics is seeking a dynamic Business Operations Manager to oversee daily operations across our medspas. You will lead operations, refine processes, and drive patient-centric service while maintaining strong financial discipline.

The ideal candidate has a 5+ year track record in healthcare or cosmetic operations, with proven P&L oversight, strategic planning, and team leadership. Travel to clinics as needed is expected.

Qualifications

• Bachelor’s degree in Business Administration, Healthcare Management, or a related field; MBA or relevant advanced degree preferred.
• A minimum of 5 years of experience in business operations management, preferably within the healthcare or cosmetic industry.
• Proven experience in managing P&L, with a strong understanding of financial statements and budgeting processes.
• Exceptional leadership and team management skills with the ability to motivate and develop staff.
• Excellent communication and interpersonal skills, capable of building relationships with diverse stakeholders.
• Strong analytical and problem-solving abilities with a focus on process optimization.
• Solid understanding of healthcare regulations and compliance standards.
• Ability to travel as needed.

Responsibilities

• P&L Management: Oversee the profit and loss statements of clinics generating ~ $100M+ in revenue.
• Strategic Planning: Develop comprehensive clinic data packs and identify key growth drivers.
• Financial Performance Reporting: Conduct monthly business reviews to assess financial performance and implement corrective actions.
• Coaching and Leadership: Lead, mentor, and develop practice managers through transformation initiatives.
• Communications: Facilitate weekly synchronization meetings with practice managers to align goals and address operational challenges.

Skills

Leadership

Strategic planning

Financial analysis

Operations management

Communication

Education

Bachelor’s degree in Business Administration, Healthcare Management, or related field

MBA or advanced degree preferred

Job description

CPP Clinics is a leading provider of medical aesthetics services, offering innovative treatments across multiple medspas under the CPP umbrella. We are dedicated to delivering exceptional patient experiences and outstanding results, utilizing advanced technologies and personalized care.

We are seeking a dynamic and experienced Business Operations Manager to oversee and optimize the daily operations of our practices. The ideal candidate will have a robust background in business management within the healthcare or cosmetic industry, exceptional leadership abilities, and a passion for enhancing patient experiences.

Key Responsibilities

• P&L Management: Oversee the profit and loss statements of clinics generating approximately $100M+ in revenue. This includes maximizing profits and minimizing expenses by analyzing financial data to identify patterns and areas for improvement.
• Strategic Planning: Develop comprehensive clinic data packs and identify key growth drivers to inform strategic decisions and drive business expansion.
• Financial Performance Reporting: Conduct monthly business reviews to assess financial performance, identify trends, and implement corrective actions as necessary.
• Coaching and Leadership: Lead, mentor, and develop practice managers throughout transformation initiatives, fostering a collaborative and patient-centric culture.
• Communications: Facilitate weekly synchronization meetings with practice managers to ensure alignment on goals, share best practices, and address operational challenges.

Qualifications

• Bachelor’s degree in Business Administration, Healthcare Management, or a related field; MBA or relevant advanced degree preferred.
• A minimum of 5 years of experience in business operations management, preferably within the healthcare or cosmetic industry.
• Proven experience in managing P&L, with a strong understanding of financial statements and budgeting processes.
• Exceptional leadership and team management skills with the ability to motivate and develop staff.
• Excellent communication and interpersonal skills, capable of building relationships with diverse stakeholders.
• Strong analytical and problem-solving abilities with a focus on process optimization.
• Solid understanding of healthcare regulations and compliance standards.
• Ability to travel as needed.

Benefits

• Competitive Compensation Package – Offering a salary that recognizes your skills and experience.
• Health & Dental Benefits – Comprehensive coverage to prioritize your well-being.
• Great Culture & People-First Organization – Join a fun, drama-free environment that rewards collaboration and values those who help foster a positive workplace.