Business Operations Manager

Salesforce Partner Canada; Toronto; On-site; CAD 110,000 - 160,000; Full time

Job summary

DealHub Ltd. is seeking a Senior Leader for Partner Operations to drive financial governance and operational excellence across the Partner Program incentives. You will lead a team of analysts, own global operations, and ensure compliance with policies and SLAs.

You will use Salesforce and Tableau to monitor performance, enforce controls, and implement AI-driven process improvements across time zones and regions.

Qualifications

• 5+ years in partner operations or business ops, incl. 2+ years people mgmt.
• Strong Salesforce proficiency for data models, validation rules, reports.
• Data analytics ability with BI tools and AI-enabled workflows.

Responsibilities

• Lead, coach, and develop analysts and specialists; set performance goals.
• Oversee global follow-the-sun operations with region handovers.
• Manage KPIs, SLAs, throughput, quality, and backlog health.
• Maintain robust financial controls and risk governance across funding lifecycles.
• Identify process improvements and drive automation using AI/automation tech.

Skills

People leadership

Salesforce

Data analytics

Policy enforcement

Stakeholder management

AI automation

Tools

Tableau

CRM systems

Job description

Description

The Experience

This role is responsible for the financial administration and operational governance of the Partner Program incentives. The primary focus is to ensure that all funding requests, payments, and financial transactions are validated, approved, and processed accurately and within established SLAs, in accordance with program policies and controls.

The role works closely with Strategy and Program leadership to drive operational efficiency, maintain financial compliance, strengthen process governance, and ensure transparency across funding operations.

What You'll Actually Be Doing

• People Leadership and Development: Lead, coach, and develop a team of analysts and specialists. Set clear performance expectations, establish individual development plans, provide regular feedback, and build a culture of accountability, collaboration, and continuous improvement.
• Global Operations and Workforce Management: Oversee the Global Follow-the-Sun operating model, ensuring effective regional handovers, workload balancing, operational coverage, and consistent application of processes and policies across time zones.
• Operational Performance and Delivery: Own team performance against agreed KPIs and SLAs, including turnaround times, backlog health, processing quality, accuracy, and productivity. Identify performance gaps, implement corrective actions, and drive measurable improvements.
• Financial Controls and Risk Management: Maintain robust operational controls across the funding lifecycle, ensuring adherence to approval authorities, policy requirements, audit standards, and financial governance. Proactively identify risks and implement appropriate mitigations.
• Process Optimisation and Automation: Identify and lead opportunities to simplify processes, automate manual activities, and leverage AI and operational technologies to improve scalability, efficiency, accuracy, and stakeholder experience.

You're Our Person If...

• 5+ years in partner Operations, channel, or business operations, including 2+ years managing people.
• Strong Salesforce skills, covering the opportunity and partner data model, validation rules, and reports.
• Data Analytics and AI: Proficiency in Tableau or equivalent reporting and analytics tools, with demonstrated experience leveraging AI solutions such as Claude or Slack AI to enhance operational efficiency, decision-making, and process automation.
• Experience writing and enforcing policy, with strong judgment on exceptions.
• Demonstrates strong stakeholder management skills, with the ability to influence decisions without formal authority, challenge constructively, and confidently uphold policies and process requirements, including communicating difficult decisions when necessary.

Even Better If...

• Experience supporting Partner Ecosystem
• Demonstrable experience in using AI to enhance processes
• Experience with Salesforce, PRM platforms, CRM systems, or other operational technologies.
• Experience with workflow automation, reporting, and dashboard development.