Business Operations Manager

Salesforce; Canada; Remoto; CAD 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

Salesforce, Inc. is seeking a seasoned leader for the Partner Operations group. You will direct a team of analysts and specialists, manage global follow-the-sun workflows, and ensure funding processes align with policy and SLAs.

In this role you will drive operational performance, strengthen governance, and seek AI-enabled improvements across funding, reporting, and stakeholder engagement.

Competenze

• 5+ years in partner Operations or business operations.
• 2+ years in people management or team leadership.
• Strong Salesforce skills, including data model, validation rules, and reports.

Mansioni

• Lead and coach analysts and specialists; set performance expectations and development plans.
• Oversee Global Follow-the-Sun operating model with regional handovers and time-zone coverage.
• Own team KPIs and SLAs; drive improvements in turnaround times, backlog, quality, and productivity.
• Maintain robust financial controls across the funding lifecycle and ensure policy compliance.
• Identify and drive process automation using AI and operational tech to scale efficiency.

Conoscenze

People Leadership

Salesforce knowledge

Data Analytics

AI in ops

Strumenti

Tableau

CRM systems

PRM platforms

Descrizione del lavoro

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Operations

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

This role is responsible for the financial administration and operational governance of the Partner Program incentives. The primary focus is to ensure that all funding requests, payments, and financial transactions are validated, approved, and processed accurately and within established SLAs, in accordance with program policies and controls.

The role works closely with Strategy and Program leadership to drive operational efficiency, maintain financial compliance, strengthen process governance, and ensure transparency across funding operations.

What You'll Actually Be Doing

• People Leadership and Development: Lead, coach, and develop a team of analysts and specialists. Set clear performance expectations, establish individual development plans, provide regular feedback, and build a culture of accountability, collaboration, and continuous improvement.
• Global Operations and Workforce Management: Oversee the Global Follow-the-Sun operating model, ensuring effective regional handovers, workload balancing, operational coverage, and consistent application of processes and policies across time zones.
• Operational Performance and Delivery: Own team performance against agreed KPIs and SLAs, including turnaround times, backlog health, processing quality, accuracy, and productivity. Identify performance gaps, implement corrective actions, and drive measurable improvements.
• Financial Controls and Risk Management: Maintain robust operational controls across the funding lifecycle, ensuring adherence to approval authorities, policy requirements, audit standards, and financial governance. Proactively identify risks and implement appropriate mitigations.
• Process Optimisation and Automation: Identify and lead opportunities to simplify processes, automate manual activities, and leverage AI and operational technologies to improve scalability, efficiency, accuracy, and stakeholder experience.

You're Our Person If...

• 5+ years in partner Operations, channel, or business operations, including 2+ years managing people.
• Strong Salesforce skills, covering the opportunity and partner data model, validation rules, and reports.
• Data Analytics and AI: Proficiency in Tableau or equivalent reporting and analytics tools, with demonstrated experience leveraging AI solutions such as Claude or Slack AI to enhance operational efficiency, decision-making, and process automation.
• Experience writing and enforcing policy, with strong judgment on exceptions.
• Demonstrates strong stakeholder management skills, with the ability to influence decisions without formal authority, challenge constructively, and confidently uphold policies and process requirements, including communicating difficult decisions when necessary.

Even Better If...

• Experience supporting Partner Ecosystem.
• Demonstrable experience in using AI to enhance processes.
• Experience with Salesforce, PRM platforms, CRM systems, or other operational technologies.
• Experience with workflow automation, reporting, and dashboard development.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains