Business Operations Lead, Canada Strategy and Operations

Amazon Inc.; Toronto; On-site; CAD 94,000 - 157,000; Full time

Benefits offered by this job

Health insurance

RRSP

DPSP

Paid time off

Well-being resources

Job summary

Amazon Canada is seeking a Business Operations Lead for the Canada Strategy and Operations portfolio. You will design the operating model, run the weekly leadership rhythm, and drive cross‑functional initiatives including AI adoption and executive communications.

You will influence senior leaders through data‑driven insights and build scalable mechanisms for forums and initiatives across Canada. You will partner with the Managing Director and senior leadership to shape the operating system,

Qualifications

• Experience developing systems/tools for CRM, revenue reporting, forecasting, and Salesforce automation.
• Experience analyzing complex data and translating results into actionable messages.
• Experience defining sales processes, policies or equivalents.
• Experience leading a divisional sales operations function for a large tech sales org.
• Strong Excel and Microsoft Office skills.

Responsibilities

• Run the rhythm of the business for the Managing Director and senior leadership: weekly SLT meeting/briefing, field newsletter, Top Deals, Monthly Business Review across divisions, quarterly offsite and all-Canada town hall.
• Carry cross-organizational work including AI adoption and account plan completion.

Skills

CRM systems

Data analysis

Sales processes

Sales operations leadership

Excel & Office

Tools

Salesforce

BI tools

Job description

Business Operations Lead, Canada Strategy and Operations

Business Operations is the integrator across the Canada business and the single-threaded owner of its operating model. You run the rhythm of the business for the Managing Director and the senior leadership team: the weekly SLT meeting and briefing, the field newsletter, Top Deals, and the Monthly Business Review across the divisions, plus the quarterly offsite and all-Canada town hall. You also carry the cross-organizational work with no natural home, from Canada's internal AI adoption to account plan completion. What you answer for is the portfolio itself: which forums exist, what each decides, and which get stopped.

The job asks for three things. AI first: redesign a mechanism around what AI can do, build the agent, and judge what its output can be trusted for. The newsletter and Top Deals already run this way. Then executive influencing: write the Canada business documents, facilitate senior leaders to a decision, and chase actions from people more senior than you. Then mechanism building: decide which forums exist and give structure to initiatives that arrive with no owner.

Basic Qualifications

• Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
• Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent
• Experience in leading a divisional sales operations function or equivalent responsibilities supporting a mid-to-large scale multi-geographical high-tech sales organization
• Strong financial, analytical skills; extensive Excel and Microsoft Office expertise required.

Preferred Qualifications

• Experience using Salesforce (or other CRM tool) or BI tools
• Experience in influencing senior leadership through data driven insights
• AI certification or familiarity with using solutions that build agentic workflows

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

• health insurance (medical, dental, vision, prescription, basic life & AD&D insurance)
• Registered Retirement Savings Plan (RRSP)
• Deferred Profit Sharing Plan (DPSP)
• paid time off
• other resources to improve health and well-being

We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

Preferred Qualifications

• Experience using Salesforce (or other CRM tool) or BI tools
• Experience in influencing senior leadership through data driven insights
• AI certification or familiarity with using solutions that build agentic workflows

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

• health insurance (medical, dental, vision, prescription, basic life & AD&D insurance)
• Registered Retirement Savings Plan (RRSP)
• Deferred Profit Sharing Plan (DPSP)
• paid time off
• other resources to improve health and well-being

We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 93,700.00 - 156,500.00 CAD annually

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.