Business Excellence Intern

UCB S.A.; Oakville; Hybrid; CAD 45,000 - 55,000; Full time

Job summary

UCB is seeking a curious, analytical Business Excellence Intern for a 12-month hybrid role in Oakville, Ontario. You will join the Business Excellence Hub and contribute to cross-functional projects that improve efficiency, compliance, and organizational performance.

You will gain hands-on experience in HCP contracting, PO administration, reporting, and digital enablement while building skills in data analysis, project coordination, and governance adherence.

Qualifications

• Bachelor's degree in Life Sciences, Business, Analytics, Operations, or related field; Masters degree considered an asset.
• 1–2 years of relevant work, internship, or co-op experience; pharmaceutical or healthcare industry experience is asset.

Responsibilities

• Develop and maintain business performance reports, dashboards, and data visualizations to support decision-making.
• Monitor HCP and HCO engagement activities and support compliance oversight.
• Analyze data and provide insights to identify trends, risks, and opportunities for process improvement.
• Support cross-functional projects by tracking progress, coordinating deliverables, and preparing executive-ready presentations and status updates.
• Document business processes and contribute to operational playbooks, SOPs, and training materials.
• Gather stakeholder requirements and identify opportunities for process optimization and digital enablement.
• Support internal monitoring and self-audit activities to ensure adherence to policies and governance standards.

Skills

Veeva

Salesforce

Power BI

CRM analytics

AI tools

Education

Bachelor's degree Life Sciences/Business/Analytics/Operations

Masters degree asset

Tools

Excel

PowerPoint

Teams

Copilot

Job description

Make your mark for patients

We are looking for a curious, analytical, and solutions-oriented Business Excellence Intern to join our Business Excellence team. This is a 12-month hybrid position based in our Oakville, Ontario office.

About the role

As a member of the Business Excellence Hub, you will contribute to cross-functional projects and strategic initiatives that enhance efficiency, strengthen compliance, and support organizational performance. You will gain hands-on experience in key organizational processes, including healthcare professional (HCP) contracting and payments, purchase order (PO) administration, compliance monitoring, reporting, and digital enablement.

You will build expertise in process improvement, data analysis, project coordination, and business operations while helping ensure adherence to corporate policies, governance standards, and regulatory requirements.

Who you’ll work with

You will partner with stakeholders across a broad range of functions, including Ethics & Business Integrity, Medical Affairs, Finance, and Business Operations. This role offers unique exposure to enterprise priorities, cross-functional decision-making, and the processes that support the successful execution of corporate objectives.

What you’ll do

• Develop and maintain business performance reports, dashboards, and data visualizations to support decision-making.
• Monitor healthcare professional (HCP) and healthcare organization (HCO) engagement activities and support compliance oversight.
• Analyze data and provide insights to identify trends, risks, and opportunities for process improvement.
• Support cross-functional projects by tracking progress, coordinating deliverables, and preparing executive-ready presentations and status updates.
• Document business processes and contribute to the development of operational playbooks, standard operating procedures, and training materials.
• Gather stakeholder requirements and help identify opportunities for process optimization and digital enablement.
• Support internal monitoring and self-audit activities to help ensure adherence to policies and governance standards.

Interested? For this role, we’re looking for the following

Minimum requirements

• Bachelor's degree in Life Sciences, Business, Analytics, Operations, or a related field; Masters degree considered an asset.
• 1-2 years of relevant work, internship, or co-op experience; pharmaceutical or healthcare industry experience is considered an asset.

Preferred requirements

• Experience with Veeva, Salesforce, Power BI or similar CRM, analytics, and digital engagement platforms.
• Coursework, certification, or experience in project management (PMP), process improvement (Lean Six Sigma), and/or business analysis.
• Proficiency in Microsoft Excel, PowerPoint, Teams, and AI-enabled productivity tools such as Microsoft Copilot.
• Experience creating reports, dashboards, or data visualizations using Excel or similar tools.
• Exceptional attention to detail and a commitment to producing accurate, high-quality work.
• Strong interpersonal and communication skills, with the ability to build trusted relationships, collaborate effectively across teams, and engage professionally with stakeholders at all levels of the organization.
• Excellent organizational and time-management skills, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Demonstrated initiative, curiosity, and analytical problem-solving skills, with the ability to challenge the status quo, identify opportunities for innovation and process improvement, and deliver value-added solutions.
• Demonstrated commitment to fostering an inclusive, respectful, and collaborative workplace.
• Bilingual proficiency in English and French

This positions reasonably anticipated base contracted range is $45,000 - $55,000 annually. The actual salary offered will take into account related knowledge, skills, experience and location among other factors and may fall outside the expected range

About us

UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are over 9.000 people in all four corners of the globe, inspired by patients and driven by science.

We’ve embraced a hybrid-first approach to work, bringing teams together in local hubs to foster collaborative curiosity. Unless expressly stated in the description or precluded by the nature of the position, roles are hybrid with 40% of your time spent in the office.

Why work with us?

At UCB, we don’t just complete tasks, we create value. We aren’t afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equal opportunities to do their best work. We ‘go beyond’ to create value for our patients, and always with a human focus, whether that’s on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential.

UCB is an equal opportunity employer. All employment decisions will be made without regard to any characteristic protected by applicable laws.

We are committed to fostering an inclusive, accessible environment, where all employees and members feel valued, respected, and supported. We are committed to meeting the accessibility needs of persons with disabilities.

If you require an accommodation for the recruitment/interview process (e.g. alternate formats of materials, accessible meeting rooms or other accommodation), please contact [e-mail] and we will work with you to meet your needs.

Please note that our hiring process includes the use of artificial intelligence (AI). All final hiring decisions are made by our hiring teams.