Business Development Support Specialist

Colonial Group; Abbotsford; On-site; CAD 55,000 - 75,000; Full time

Job summary

Phantom Screens in Abbotsford, BC, seeks a motivated Business Development Specialist to join our sales team in a supportive role focused on small-to-medium accounts and customer service excellence. This position serves as a critical bridge between customers and internal departments while providing comprehensive sales support.

The role offers a clear career progression path to Business Development Representative for high-performing individuals.

Qualifications

• Degree in Business, Marketing, Communications, or related field.
• 1–2 years of customer service or sales support experience preferred.
• Strong written and verbal communication skills.
• Proficiency in CRM systems and Microsoft Office Suite.

Responsibilities

• Assist assigned accounts with sales processes, procedures, marketing and product inquiries.
• Guide partners through company procedures and documentation requirements.
• Make sure partners are aware of and engaged with Phantom programs and communications.
• Support pricing requests and quotation processes for designated accounts (Mulligan, Showroom).
• Help partners improve in key areas such as finding and focusing on the right customers, closing more sales, running local marketing and generating demand.
• Share what's working well across the partner network.
• Help partners understand and communicate the value of Phantom Screens products.
• Track distributor performance metrics and elevate issues as needed.
• Support distributor training initiatives.

Skills

CRM proficiency

Customer service

Sales support

Written & verbal communication

Education

Bachelor's degree in Business or related field

Tools

CRM software

MS Excel

Job description

At Phantom, making life better is our mission; for our customers and our employees. We're driven by our vision and values - it's what sets us apart as a corporation - and what makes Phantom Screens a special place to work. Since our beginning, in 1992, Phantom has excelled, expanded, and stayed laser-focused on our passion: making and installing the highest-quality retractable screens on the market. Now we're the top-selling retractable screen, and our products are international.

We are seeking a motivated Business Development Specialist to join our sales team in a supportive role focused on supporting small-to-medium accounts and customer service excellence. This position serves as a critical bridge between our customers and internal departments while providing comprehensive sales support. The role offers a clear career progression path to Business Development Representative for high-performing individuals.

Reporting to the VP Business Development are the Network Development Manager, Business Development Representatives, and the Business Development Specialists.

There are no positions reporting to the Business Development Specialist.

Our Values

• To Speak the Truth
• To Pursue Excellence
• To Serve Each Other
• To Practice Stewardship

Position Responsibilities

Sales Process & Account Support

• Assist assigned accounts with sales processes, procedures, marketing and product inquiries
• Guide partners through company procedures and documentation requirements
• Make sure partners are aware of and engaged with Phantom programs and communications
• Support pricing requests and quotation processes for designated accounts (Mulligan, Showroom)
• Help partners improve in key areas such as:
  • Finding and focusing on the right customers in their area
  • Closing more sales and improving their sales process
  • Running local marketing and generating demand
  • Delivering better service and installation experiences
• Share what's working well across the partner network
• Help partners understand and communicate the value of Phantom Screens products
• Track distributor performance metrics and elevate issues as needed
• Support distributor training initiatives

Distributor Service & Issue Resolution (Assigned Accounts)

• Serve as primary point of contact for distributor inquiries and concerns
• Investigate and resolve distributor issues in a timely and professional manner
• Coordinate with internal teams to ensure swift problem resolution

Internal Coordination

• Direct distributor inquiries to appropriate departments (technical, finance, shipping, etc.)
• Work with internal teams to make sure partners get the best possible support
• Help develop tools and resources that make partners more effective
• Share market and competitor feedback with the wider Phantom team
• Contribute ideas to improve how Phantom positions and sells its products
• Collaborate with Business Development Reps on account strategies

Administrative Support

• Maintain accurate documentation of all distributor interactions
• Generate reports on account activity and issue resolution
• Assist with sales data analysis and territory planning
• Support special projects as assigned

Position Requirements

• Degree in Business, Marketing, Communications, or related field
• 1-2 years of customer service or sales support experience preferred
• Strong written and verbal communication skills
• Proficiency in CRM systems and Microsoft Office Suite
• Excellent organizational and time management abilities
• Problem-solving mindset with attention to detail

Preferred Qualifications

• Previous experience in B2B sales or account management
• Knowledge of distribution channels and partner management
• Experience with sales processes and pipeline management

Key Competencies

• Customer-focused approach with strong service orientation
• Ability to work collaboratively in a team environment
• Adaptability and willingness to learn new processes
• Strong interpersonal skills and professional demeanour
• Initiative and ability to work independently
• Results-driven with focus on continuous improvement

Career Development

This role is designed as a stepping stone to a Business Development Representative position. High-performing specialists will have opportunities to:

• Shadow senior Business Development Reps
• Gradually take on larger accounts and more complex sales activities
• Develop account management skills
• Advance to Business Development Rep role based on performance and business needs

So, if you meet the requirements and qualifications posted above, we’d love to hear from you.

If you require additional assistance with your application, please contact [e-mail].