Business Development Sr. Manager-Warehouse as a Service

Loblaw; Brampton; On-site; CAD 100,000 - 132,000; Full time

Job summary

Loblaw Companies Limited is seeking a skilled Business Development leader to expand Warehouse as a Service (WaaS) offerings across Canada. You will identify opportunities, onboard external customers, and develop strategic partnerships to maximize warehouse utilization and profitability.

In this role you will negotiate proposals and pricing, collaborate with cross‑functional teams, and drive revenue growth while ensuring service excellence aligned with Loblaw's supply chain strategy.

Qualifications

• Experience acquiring new customers and developing strategic partnerships.

Responsibilities

• Develop WaaS opportunities with external customers and partners.
• Drive revenue growth by promoting warehousing and distribution capabilities to external clients.
• Lead proposals, RFP responses, and commercial negotiations with internal and external stakeholders.
• Collaborate with operations, finance, engineering, technology, and senior leadership to design profitable warehousing solutions.
• Build business cases and pricing models considering capacity, costs, and value delivery.
• Represent Loblaw at events and position the company as a top provider of integrated supply chain services.

Skills

Business development

Commercial sales

Account management

Negotiation

Relationship building

Strategic planning

CRM experience

Education

Bachelor's degree or equivalent

Tools

WMS

CRM platforms

Excel

Job description

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.
At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Why is this role important :

Loblaw Companies Limited Supply Chain is expanding its logistics services portfolio to offer Warehouse as a Service (WaaS) solutions to external customers across Canada. Leveraging Loblaw's extensive distribution network, warehousing infrastructure, operational expertise, and supply chain capabilities, this initiative will provide third-party customers with scalable, flexible, and cost-effective warehousing and distribution solutions.

The incumbent will have a strong understanding of warehousing operations, third‐party logistics (3PL), distribution networks, and supply chain solutions, along with established industry relationships. The successful candidate will demonstrate a proven track record of identifying new business opportunities, onboarding external customers, and developing and maintaining a strong customer portfolio.

The primary mandate will be to drive revenue growth and maximize the utilization of existing warehouse infrastructure by securing new external customers, commercializing available warehouse capacity, and developing strategic partnerships that leverage Loblaw's distribution network. The incumbent will focus on generating profitable incremental business while ensuring operational feasibility, service excellence, and alignment with Loblaw's broader supply chain strategy.

What You Will Do:

• Identify, source, and develop new business opportunities for Warehouse as a Service (WaaS) offerings, establishing strong relationships with prospective customers and strategic partners.
• Drive customer acquisition and revenue growth by promoting Loblaw's warehousing, storage, distribution, and value-added logistics capabilities to external customers.
• Liaise with DC operations leaders and identify opportunities to maximize warehouse capacity utilization, improve asset productivity, and generate incremental revenue across Loblaw's existing distribution network.
• Conduct comprehensive market intelligence and competitive analysis to identify emerging customer needs, industry trends, potential market segments, and new business opportunities.
• Develop and execute strategic and tactical business development plans to achieve revenue, profitability, customer acquisition, and warehouse utilization targets.
• Lead the preparation, pricing, and negotiation of customer proposals, tenders, Requests for Proposals (RFPs), and commercial agreements in collaboration with internal stakeholders.
• Partner with warehouse operations, finance, engineering, technology, and supply chain teams to evaluate customer requirements, assess operational feasibility, and develop competitive, profitable warehousing solutions.
• Build compelling business cases and commercial models that consider warehouse capacity, storage requirements, handling volumes, labour, equipment, technology, and operational costs.
• Represent Loblaw at industry trade shows, networking events, and relevant forums to position the company as a preferred provider of warehousing and integrated supply chain solutions.
• Lead the commercial onboarding of new customers, ensuring a seamless transition from contract execution to operational implementation.
• Communicate customer expectations and service requirements to internal operational teams, supporting successful integration while ensuring agreed service levels, financial objectives, and operational deliverables are achieved.
• Develop and maintain strong, long‑term customer relationships, identifying opportunities to expand existing accounts through additional warehousing services, distribution capabilities, and value‑added solutions.
• Monitor customer performance, sales pipeline, revenue generation, profitability, and capacity utilization, providing regular reporting, forecasts, and actionable insights to leadership.
• Collaborate with internal stakeholders to ensure efficient utilization of warehouse space, labour, systems, and infrastructure while maintaining operational excellence and service quality.
• Support the development of a scalable commercial framework, including pricing methodologies, customer agreements, service‑level expectations, and future sales support requirements.
• Ensure all business development activities, customer agreements, and operational commitments align with company policies, procedures, safety standards, and the Code of Business Conduct.

What You Will Need:

• 5–7+ years of professional experience in business development, commercial sales, or account management, preferably within warehousing, third‑party logistics (3PL), contract logistics, distribution, or supply chain services.
• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, Operations Management, or a related field preferred, or an equivalent combination of education and relevant experience.
• Demonstrated success in acquiring new customers, developing strategic partnerships, and growing revenue within warehousing, logistics, or supply chain environments.
• Strong understanding of warehouse operations, distribution centre capabilities, inventory management, storage solutions, material handling, and value‑added logistics services.
• Knowledge of warehouse commercial models, including storage and handling rates, activity‑based pricing, capacity utilization, cost‑to‑serve, and profitability analysis.
• Proven negotiation and commercial acumen, with experience preparing competitive proposals, responding to RFPs, and securing profitable customer contracts.
• Ability to identify and evaluate new business opportunities based on operational capacity, customer requirements, financial returns, and strategic fit.
• Experience developing and executing business development strategies, managing sales pipelines, and achieving or exceeding revenue and profitability targets.
• Strong relationship‑building skills, supported by an understanding of the Canadian warehousing and 3PL market, competitive landscape, and evolving customer needs.
• Ability to collaborate effectively with cross‑functional teams, including operations, finance, engineering, technology, and senior leadership.
• Familiarity with Warehouse Management Systems (WMS), inventory management technologies, and warehouse automation solutions considered an asset.
• Highly self‑motivated, results‑oriented, and comfortable working in a dynamic, entrepreneurial environment.
• Excellent written and verbal communication, presentation, negotiation, and influencing skills.
• Advanced proficiency in Microsoft Office applications, particularly Excel and PowerPoint; experience with CRM platforms considered an asset.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision‑making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long‑standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note: Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

Hiring Range / Échelle salariale à l’embauche :$100,000.00 - $132,000.00 / 100.000,00$ - 132.000,00$ (per year / par an)A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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