Business Development & Operations Associate

CTC Medical Communications; Mississauga; Hybrid; CAD 55,000 - 70,000; Full time

Benefits offered by this job

Annual bonuses

RRSP matching

Health coverage from day 1

WFH setup allowance

Job summary

CTC Medical Communications is seeking a Business Development & Operations Associate to help grow the business and streamline internal operations. You will coordinate outreach, develop proposals, maintain the CRM, and work closely with the President to sustain a robust development pipeline.

The role requires 1–2 years in a related field, strong organizational and communication skills, and comfort working with senior leadership. Remote-first Canada-based position with travel up to 10%.

Qualifications

• Advanced degree in health science.
• 1-2 years experience supporting leadership with business development/sales/operations.
• Experience in business development coordination, operations, project coordination, or a related role.
• Comfort working directly with senior leadership.
• Strong organizational, communication and follow-up skills.
• Ability to manage multiple priorities and work independently.
• Strong proficiency with Microsoft 365, Teams, SharePoint, and ideally CRM platforms.
• The ability to identify what needs to happen next rather than waiting for direction.
• Experience in professional services, healthcare, pharmaceuticals or medical communications is an asset.

Responsibilities

• Maintain the CRM, ensuring contacts, opportunities, activities and next steps are accurate and current.
• Track the business development pipeline and coordinate timely follow-ups.
• Conduct prospect research and coordinate and execute targeted outreach.
• Coordinate business development meetings, follow-ups and related activities.
• Develop and maintain business development resources, case studies, capability materials, and other company materials.
• Coordinate and support the development of proposals, RFP responses, and other business development materials.
• Track selected internal operational priorities and follow up with owners to ensure action items are completed.
• Identify opportunities to improve administrative and operational processes and workflows.

Skills

CRM coordination

Microsoft 365

Organizational skills

Communication

Independent work

Education

Advanced degree in health science

Tools

CRM platforms

SharePoint

Teams

Job description

Business Development & Operations Associate

Company: CTC Medical Communications

Position: Business Development & Operations Associate

Reports to: President

Location and Work Type: Remote-first within Canada | Full-time

Travel: Up 10% of travel within Canada may be required

About CTC Medical Communications

For almost 3 decades, CTC Medical Communications has been creating compelling medical content to effectively communicate with busy healthcare professionals. Our purpose is to unite passionate individuals to create exceptional medical content that elevates the standard of care for patients.

Our work is centered on delivering a wide range of projects across medical education, medical affairs, and commercial initiatives. We delight our clients through relentless creativity, strategic thinking, and versatile execution, ensuring every project meets the highest standards and makes a meaningful impact.

We are dedicated to cultivating a dynamic, inclusive, and supportive work environment. At CTC, you will be surrounded by a diverse group of skilled individuals who are committed to lifelong learning, possess sound judgment, and put customer satisfaction at the forefront.

Company Address: 2425 Matheson Blvd E, Mississauga, ON, L4W 5K4

About the Business Development & Operations Associate Position

As a Business Development & Operations Associate, you will be accountable primarily to support company growth and internal operations. You are highly organized and proactive. This role will help ensure that business development opportunities are systematically identified, tracked, followed up and supported, while also coordinating selected internal operational priorities. The Associate will work closely with the President to maintain the business development pipeline, coordinate outreach, develop proposals and business development materials, and improve internal processes.

Job Duties & Responsibilities:

• Maintain the CRM, ensuring contacts, opportunities, activities and next steps are accurate and current.
• Track the business development pipeline and coordinate timely follow-ups.
• Conduct prospect research and coordinate and execute targeted outreach.
• Coordinate business development meetings, follow-ups and related activities.
• Develop and maintain business development resources, case studies, capability materials, and other company materials.
• Coordinate and support the development of proposals, RFP responses, and other business development materials.
• Track selected internal operational priorities and follow up with owners to ensure action items are completed.
• Identify opportunities to improve administrative and operational processes and workflows.

You will be successful in this role if you have:

• An advanced degree in health science
• 1-2 years experience supporting leadership team with business development/ sales/ operations
• Experience in business development coordination, operations, project coordination, or a related role.
• Comfort working directly with senior leadership
• Strong organizational, communication and follow-up skills.
• Ability to manage multiple priorities and work independently.
• Strong proficiency with Microsoft 365, Teams, SharePoint, and ideally CRM platforms
• The ability to identify what needs to happen next rather than waiting for direction
• Experience in professional services, healthcare, pharmaceuticals or medical communications is an asset.

What We Offer

• Starting base salary of 55,000 CAD to 70,000 CAD, proportionate with experience and qualifications.
• Annual company and team performance-based bonuses
• Comprehensive benefits package, including competitive RRSP matching, lifestyle and health spending accounts, and health and dental coverage from day 1
• Three weeks of vacation in addition to two weeks of company shutdown in December and half-day Summer Fridays from Victoria Day to Labour Day
• Remote-first work environment and work-from-home office set-up allowance

The Interview Process

• A preliminary interview with the Presidentand Senior Director, Client Services. During this interview, we will learn more about your background and experience, share details about the position, and answer any questions you may have.
• Successful candidates can expect a second in-person interview, which will include the Vice President, Finance and Vice President, Product & Innovation. During this interview, candidates will have the opportunity to deliver a 5-minute slide-based presentation on a topic of their choice.

At CTC, we're dedicated to creating a workplace where every team member feels valued, heard, and included. We firmly believe that embracing diverse and inclusion is the key to success. We warmly welcome applications from Indigenous individuals, individuals of various racial backgrounds, those with disabilities, members of gender and sexually diverse communities, and individuals with intersectional identities.

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist with administrative tasks such as application screening or candidate matching. These tools are used to support our hiring team and do not make final hiring decisions. All candidates are evaluated by human reviewers, and we are committed to fair and equitable hiring practices in accordance with applicable Canadian employment and human rights laws.

If you require any accommodations, please email: [e-mail].

55,000 - 70,000 CAD per year (Remote (Canada))