Business Development Manager, Mortgage Broker Channel

First West Credit Union; Calgary; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Mental health coverage

Health benefits customization

RRSP matching

Vacation time & flexible schedule

Job summary

First West Credit Union is looking for a Business Development Manager (Mortgage Broker Channels) to grow a residential mortgage portfolio and expand market share by developing broker relationships within a defined territory. The role reports to the Director, Business Development and involves face-to-face and hybrid communications with external brokers.

The position requires 3-4+ years of industry experience, a Bachelor’s degree, and overnight travel.

Qualifications

• Bachelor’s degree required or an equivalent combination of education and experience.
• 3-4+ years relevant industry experience required.
• Mortgage broker relationship management or mortgage specialist management experience preferred.

Responsibilities

• Business Development: build broker networks and meet annual goals; raise the profile of the credit union in key markets.
• Managing Relationships: coordinate with mortgage underwriters, branches, and credit services; monitor volumes.
• Reporting and Analysis: prepare weekly sales logs and narratives; develop broker interaction plans.
• Market Research: gather competitive intelligence; advise on pricing and product changes.

Skills

Interpersonal skills

Public speaking

Self-directed

Highly organized

MS Office

Banking software

Business development

Relationship building

Sales skills

Time management

Education

Bachelor’s degree

Tools

MS Office

Job description

Job Description

We are currently seeking a Business Development Manager (Mortgage Broker Channels) ('BDM') to join our team.

We are currently seeking a Business Development Manager (Mortgage Broker Channels) ('BDM') to join our team. The Business Development Manager (Mortgage Broker Channels) ‘BDM’ is responsible for developing and growing a residential mortgage portfolio and increasing market share through sales and service to external mortgage brokers within a defined geographical territory, under the guidance of the Director, Business Development. This role prospects for new broker relationships and fosters existing relationships to develop the funding volume potential of their assigned broker territory. The Business Development Manager interacts with brokers through face to face and non-face to face communications and will be required to present or participate in person at training sessions, industry trade shows and special events outside the office. This role reports to the Director, Mortgage Business Development.

Here’s what would be included as a part of your typical day

• Business Development. Actively engages in business development activities and meets or exceeds established annual goals. Builds referral sources through meaningful and trusting relationships with brokerages, broker franchises, and sub brokers. Raises the profile of Tru Cooperative Bank and regional brands in key markets through development of a wide referral network... Within their defined territory increases the visibility of the credit unions, products and services by taking part in various external activities, industry trade shows and related events where required inside and outside of normal business hours.
• Managing Relationships. Ensures clear communication around product, process and expectations of mortgage brokers and works closely with other teams such as mortgage underwriters, credit services, branches etc. Monitors funding volumes and efficiencies for approved brokerages and makes recommendations on the signing of new relationships in the broker space, as well as the removal of brokers as warranted. Manages these relationships to capitalize on trends, increase efficiencies and identify areas of opportunity for Tru Cooperative Bank to impact the business and succeed together while adhering to assigned budget.
• Reporting and Analysis. Receives analysis and makes decisions based on the analysis for the business and builds appropriate business plans. Prepares weekly sales logs and appointment schedules with corresponding narrative regarding broker interactions, training sessions and site visits.
• Market Research: Gathers and communicates competitive intelligence to assist in product pricing. Initiates recommendations and modifications to products, policies and/or industry regulations to stakeholders as they arise, acting as the local expert.

People/Thought Leadership

• No direct supervisory responsibility

Qualifications

• Bachelor’s degree required or an equivalent combination of education and experience
• 3-4+ years relevant industry experience required.
• Mortgage broker relationship management or mortgage specialist management experience preferred.

Competencies

• Excellent interpersonal skills with the ability to communicate both verbally and in writing with a wide variety of stakeholders and comfort level with public speaking.
• Self-directed and highly organized individual.

Skills

• Proficient in computer software programs. Example Microsoft Office and banking software programs.
• Proven business development, relationship building and sales skills.
• Agile time management skills with ability to multitask.

Travel

• Overnight travel is required multiple times per month

Risk Management

• Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures.

About Us

What’s in it for you:

First, we strive to make our team members feel genuinely rewarded. You’ll have:

• Mental health coverage and resources
• Customizable health benefits, as well as topped-up parental leave
• Performance-based compensation, employee banking advantages and group RRSP matching
• Vacation time and flexible work arrangements to support your lifestyle

We are committed to providing a fair, equitable, and competitive rewards package that reflects the value an individual brings to our organization. The compensation mentioned in this job posting should serve as a guide. The total cash compensation earned may vary based on a variety of factors including bonuses and/or incentives, an individual’s skills and experience, and may correlate with performance in the role.

We also provide and encourage opportunities for our employees to make a meaningful impact. After all, as a credit union we’re powered by giving back—in big ways and through small gestures. That's why we offer employees paid time off to volunteer, partner with thousands of local charities, build long-lasting relationships that help our members get ahead and commit to environmental, social and governance (ESG) practices.

By joining our team, you’ll be able to elevate your potential. Wherever your own purpose leads, we’re here to support you with award-winning in-house training programs, access to LinkedIn Learning, and reimbursement for external courses to help you get ahead.

Take the next step in your career as part of our team.

Candidates, please note: if you are being considered for this role, you will be required to complete a background check, such as employment verification, credit check and criminal record check.

Diversity, Equity, Inclusion & Belonging

At Tru Cooperative Bank, we embrace diversity regardless of gender identity or expression, sexual orientation, religion, race, ethnicity, age, diverse ability, and any aspect that makes someone unique. Inclusion is woven through our organization, from our employee-led network groups, hiring practices and education programs that address barriers and continually grow our equitable, diverse and inclusive culture.

We encourage people who are from equity-deserving groups to apply for a career with us, including women or non-binary people, persons with diverse abilities, Black, Indigenous Peoples, People of Colour and members of 2SLGBTQIA+ communities.

If an accommodation would help you during the process of applying or interviewing for a career with us, please let us know how we can assist you, whether it’s preparing materials in an alternate format, booking an accessible meeting room or other arrangement.

Your individuality is welcome here.

About Us

We’re a financial cooperative that does things differently. We provide time-tested advice that helps our members feel optimistic about their future, and we offer comprehensive banking solutions that enable people to confidently reach their goals. With the financial strength and extended branch network of a large financial institution, we maintain local connections to our communities and take a unique grassroots approach to service. Our more than 250,000 members and approximately 1,250 employees operate from 45 branches throughout the province of BC, under the Envision Financial, Valley First, Island Savings and Enderby & District Financial brands. Visit firstwestcu.ca for more information on Tru Cooperative Bank.

Please know we appreciate your interest in us but only candidates selected for an interview will be contacted.