Business Development Manager, Broker

Manulife; Toronto; Remote; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Remote work option

Travel within territory

Job summary

Manulife Bank is seeking a seasoned Business Development Manager, Broker (BDM-B) to lead mortgage broker relationships across a defined geographic territory and promote the Bank’s full range of mortgage products. You will educate and train mortgage brokers, expand networks, and work with Manulife Financial to cross-sell deposit and loan solutions.

The role emphasizes consultative selling, strong relationship building, and adherence to regulatory guidelines.

Qualifications

• 7+ years of banking/credit experience.
• 5+ years experience in the Mortgage broker environment.
• Sound understanding of personal and commercial lending policies.
• Superior sales and customer service abilities.
• Highly organized and self disciplined.

Responsibilities

• Develop, maintain and expand mortgage broker relationships within a territory through regular strategy meetings.
• Optimize delivery of value-added products and services for brokers and promote Bank offerings.
• Ensure compliance with policies and escalate concerns as needed.
• Share best practices with other managers and identify opportunities for product improvements.
• Collaborate with Manulife Financial and Bank reps to promote debt management and deposit solutions.

Skills

Negotiation skills

Territory management

Presentation skills

Customer service

Relationship management

Organizational skills

Travel readiness

Education

AMP designation in progress

Tools

Windows OS

Job description

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference and a flexible and supportive environment, we can help our customers achieve their dreams and aspirations. The Manulife Bank Business Development Manager, Broker (BDM - B), represents Manulife Bank as a key senior relationship manager within a specified geographic territory, and is responsible for promoting the Bank’s full range of mortgage products and services by actively working with elite mortgage brokers to generate Bank mortgage sales. This role will focus on building relationships, educating and training mortgage brokers on our unique mortgage product offering, and will look for look for opportunities to actively further promote other Bank offerings in the broker space.

Position Responsibilities

Individual Accountabilities

• Develop, maintain and expand mortgage broker relationships within a specified geographic territory though regular strategic contact/meetings articulated in your annual business plan and act as an information resource for the full range of Bank mortgage products and services. - 40%
• Optimize delivery of value-added products, service and advice while enhancing sales efforts through consultation and demonstrating the merits of integrated Bank products and services with a mortgage brokers business. Support mortgage brokers by working directly with centers of influence, accountants, real estate agents and participating in client seminars. - 30%
• Perform front line business risk management function through awareness, support and implementation of compliance and company policies with mortgage brokers, including supervision of sales related activities. Responsible for escalation of market conduct or compliance related concerns to the National Partnership Leader and Bank Compliance. - 15%
• Share best practices and collaborate with other Manulife Bank Business Development Managers across the organization while delivering on organizational efficiencies by highlighting opportunities for improvement in existing products and services as well as new product opportunities. - 10%
• Partner with other Manulife Financial and Manulife Bank representatives to build mortgage broker interests in Manulife Bank debt management, loan and deposit solutions.- 5%

Key Shared Accountabilities

• Coordinating Bank territory business development activities with other Manulife and Manulife Bank representatives.

Required Qualifications

• Sound understanding of personal and commercial lending policies and practices.
• 7 or more years of banking/credit experience.
• 5+ years experience in the Mortgage broker environment.
• Superior sales and customer service abilities.
• Highly organized and self disciplined.
• Excellent negotiation skills
• Good knowledge of Manulife Bank mortgage products, including Manulife One
• Good working knowledge of PC Windows environment
• Good understanding of regulatory / legal environment and issues
• Business planning skills
• Time and territory management skills
• Have or be working toward an industry designation, AMP, etc.
• Ability to travel throughout territory.
• Presentation /Communication Skills

Core Competencies

• Consulting and strong active listening skills
• Strong presentation skills (both in one-on-one and group settings)
• Strong written and verbal communication skills
• Product Expertise
• Expert knowledge of Manulife Bank products and systems
• Strong understanding of residential and commercial lending policies and practices
• Strong knowledge of marketing concepts, sales strategies and product applications
• Strong knowledge of competitive positioning
• Relationship Management Skills
• Ability to persuade and negotiate
• Can mentor developing team members
• Ability to build and maintain business relationships with wholesalers of other company departments
• Diplomacy and conflict management skills where financial adv

Special condition – work from home opportunity with travel required within the assigned territory, primarily Ottawa and surrounding areas.

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement

Remote

Salary & Benefits

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.