Business Development Manager, Broker

Manulife; Fort Saskatchewan; Hybrid; CAD 90,000 - 130,000; Full time

Job summary

Manulife Bank is seeking a senior Business Development Manager, Broker to drive mortgage sales and educate top mortgage brokers on our product suite. You will build strategic broker relationships, promote Manulife Bank offerings, and collaborate with regional teams to identify new product opportunities.

The role requires extensive banking experience, strong sales and presentation skills, and willingness to travel within the designated territory.

Qualifications

• 7+ years of experience in banking or credit.
• 5+ years in the mortgage broker environment.
• Strong sales, negotiation, and customer service skills.
• Excellent communication and presentation abilities (written, verbal, one-on-one, group).
• Highly organized, self-disciplined, and able to manage time and territory effectively.
• Willingness and ability to travel within the assigned territory.
• Knowledge of Manulife Bank products, including Manulife One.
• Familiarity with residential and commercial lending policies and practices.
• Understanding of regulatory/legal issues in the mortgage space.
• Experience with business planning and mentoring team members.
• Industry designation (e.g., AMP) or working toward one.
• Strong relationship-building skills, including conflict management and cross-functional collaboration.

Responsibilities

• Develop mortgage broker connections in designated location with strategic interactions according to business plan, acting as Bank mortgage resource. (40%)
• Optimize delivery of value-added products, service and advice while enhancing sales efforts through consultation and demonstrating the merits of integrated Bank products and services with a mortgage brokers business. Support mortgage brokers by working directly with centers of influence, accountants, real estate agents and participating in client seminars. (30%)
• Perform front line business risk management function through awareness, support and implementation of compliance and company policies with mortgage brokers, including supervision of sales related activities. Responsible for escalation of market conduct or compliance related concerns to the National Partnership Leader and Bank Compliance. (15%)
• Collaborate with other Managers at Manulife Bank to improve operational efficiencies and identify new product opportunities. (10%)
• Partner with other Manulife Financial and Manulife Bank representatives to build mortgage broker interests in Manulife Bank debt management, loan and deposit solutions. (5%)

Skills

Mortgage sales

Relationship management

Sales & negotiation

Communication skills

Travel readiness

Financial knowledge

Strategic planning

Job description

As a trusted partner to Brokers, at Manulife Bank, we deliver sophisticated lending solutions and financial strategies that don’t just grow wealth, they amplify it. Built on a foundation of excellence and driven by bold innovation, we empower Brokers to deepen relationships, unlock potential, and redefine success for their clients. We’re looking for visionaries who understand where banking is headed; those who can blend the precision of complex financial products with the possibilities of cutting‑edge technology. Join us, and be part of a team where banking drives extraordinary outcomes.

The Manulife Bank Business Development Manager, Broker (BDM), serves as a senior relationship manager within a defined territory, responsible for driving mortgage sales by promoting the Bank’s full range of products and partnering with top‑tier mortgage brokers. role will focus on building relationships, educating and training mortgage brokers on our unique mortgage product offering, and will look for look for opportunities to actively further promote other Bank offerings in the broker space.

Remote‑based role with regular travel required within the assigned territory.

Position Responsibilities:

Individual Accountabilities

• Develop mortgage broker connections in designated location with strategic interactions according to business plan, acting as Bank mortgage resource. (40%)
• Optimize delivery of value‑added products, service and advice while enhancing sales efforts through consultation and demonstrating the merits of integrated Bank products and services with a mortgage brokers business. Support mortgage brokers by working directly with centers of influence, accountants, real estate agents and participating in client seminars. (30%)
• Perform front line business risk management function through awareness, support and implementation of compliance and company policies with mortgage brokers, including supervision of sales related activities. Responsible for escalation of market conduct or compliance related concerns to the National Partnership Leader and Bank Compliance. (15%)
• Collaborate with other Managers at Manulife Bank to improve operational efficiencies and identify new product opportunities. (10%)
• Partner with other Manulife Financial and Manulife Bank representatives to build mortgage broker interests in Manulife Bank debt management, loan and deposit solutions. (5%)

Key Shared Accountabilities

• Coordinating Bank territory business development activities with other Manulife Bank representatives,

Required Qualifications:

• 7+ years of experience in banking or credit
• 5+ years in the mortgage broker environment
• Strong sales, negotiation, and customer service skills
• Excellent communication and presentation abilities (written, verbal, one‑on‑one, group)
• Highly organized, self‑disciplined, and able to manage time and territory effectively
• Willingness and ability to travel within the assigned territory

Preferred Qualifications:

• Knowledge of Manulife Bank products, including Manulife One
• Familiarity with residential and commercial lending policies and practices
• Understanding of regulatory/legal issues in the mortgage space
• Experience with business planning and mentoring team members
• Industry designation (e.g., AMP) or working toward one
• Strong relationship‑building skills, including conflict management and cross‑functional collaboration

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement

Remote

Salary & Benefits

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.