Business Development & Customer Service Representative

Packd Upfit Equipment; Surrey, City of Langley; On-site; CAD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Bonus eligibility

Medical benefits

Profit-sharing eligibility after prob

Career growth

On-site Langley/Surrey

Job summary

Packd Upfit Equipment is seeking a driven sales professional to introduce modern sales development strategies to the fleet upfitting industry and build a scalable outbound sales engine that supports our long-term growth objectives.

We offer a strong team culture, competitive salary with performance-based bonuses, medical benefits, profit-sharing eligibility after probation, and excellent career growth opportunities in Langley/Surrey, BC. Schedule: Full-time, On-site.

Qualifications

• 2+ years of SDR, BDR, appointment-setting, or outbound sales experience.
• Strong communication and relationship-building skills.

Responsibilities

• Prospect and generate leads; build client relationships.
• Conduct outbound prospecting via phone, email, and LinkedIn.
• Identify prospective fleet and upfitting customers.
• Qualify opportunities and book meetings for the sales team.
• Maintain CRM data accuracy and track metrics.
• Develop sales processes and playbooks.
• Support customer service for new and existing clients.

Skills

Outbound sales

Prospecting

CRM HubSpot

Communication

Relationship building

Tools

HubSpot CRM

LinkedIn

Job description

We're seeking a driven sales professional who can introduce modern sales development strategies to the fleet upfitting industry and play a key role in building a scalable outbound sales engine that supports our long‑term growth objectives.

Why Work at Packd Upfit Equipment?

• Strong team culture focused on growth, humility, accountability, and continuous learning
• Competitive salary plus performance-based bonus opportunities
• Bonus/profit‑sharing eligibility after probation
• Excellent medical benefits
• Opportunity to help build and shape Packd's outbound sales process
• Career growth opportunities within a growing organization
• Conveniently located in the Langley/Surrey area of BC's Fraser Valley

Responsibilities

• Prospecting, Lead Generation, building and maintaining prospective and existing client relations
• Conduct outbound prospecting through 1) phone, 2) email, and 3) platforms such as LinkedIn where appropriate
• Research and identify prospective commercial fleet and upfitting customers
• Contact upfitters to generate awareness and direct them to where they can purchase Packd products
• Qualify opportunities and book meetings for the sales team
• Build relationships with fleet managers, operations leaders, business owners, and purchasing decision-makers
• Maintain consistent follow‑up to convert prospects into qualified opportunities
• Building and maintaining relationships with prospective and existing customers

Provide customer service support and communication with new and existing customers.

Process Development & Optimization

• Build and improve sales outreach sequences and messaging
• Develop call scripts, email templates, and prospecting playbooks
• Analyze results and continuously improve conversion rates
• Help establish SDR best practices and scalable sales processes

CRM & Reporting

• Maintain accurate prospect and activity data within CRM
• Track outreach activity, meetings booked, meetings held, and conversion metrics
• Collaborate with leadership on reporting and sales process improvements

Requirements

• 2+ years of SDR, BDR, appointment-setting, or outbound sales experience
• Proven experience generating meetings through outbound prospecting
• Strong communication and relationship‑building skills
• Comfortable making outbound calls daily
• Experience working within Hubspot or similar CRM platforms
• Self-motivated, organized, and highly accountable
• Strong problem‑solving and process‑improvement mindset

Nice to Have

• Experience building or optimizing outbound sales processes
• Experience using LinkedIn Sales Navigator
• Experience using outreach or sequencing platforms such as Apollo, Outreach, or Salesloft
• Experience selling into construction, trades, industrial, fleet, transportation, or commercial customers
• Experience in a high‑growth SaaS, technology, or B2B sales environment

What Success Looks Like

• Consistently generating qualified meetings for the sales team
• Building repeatable prospecting processes that can scale with the business
• Maintaining high CRM accuracy and activity levels
• Improving outreach, response, and meeting conversion rates over time
• Contributing to the long‑term growth of Packd Upfit Equipment

Compensation

• Base Salary: $55,000-70,000 CAD
• Monthly or quarterly performance incentives
• Profit‑sharing eligibility after probation

Work Location: On-site (Langley/Surrey, BC)

Schedule: Full-time