Business Development and Operations Officer

Amica Immigration Services Inc.; Markham; On-site; CAD 42,000 - 50,000; Full time

Job summary

Amica Immigration Services Inc. in Markham, Ontario is seeking a Business Development and Operations Officer for an in-office role.

The position is a temporary six-month contract with a path to permanent, with standard 9-to-5 hours and office-based duties at 226 Ferrier Street. You will support marketing, lead management, client onboarding, CRM updates, invoicing, and overall operations, coordinating cross-functional tasks and ensuring accurate records while maintaining professional client

Qualifications

• Experience in business development, sales support, operations, marketing coordination, or administrative management.
• Strong communication skills and confidence in following up with prospective clients.
• Ability to explain services professionally and guide leads toward the next appropriate step.
• Strong organizational skills with attention to detail.
• Ability to manage multiple tasks, including sales follow-up, client onboarding, CRM updates, and administrative tracking.

Responsibilities

• Manage reception for walk-ins.
• Coordinate workflow between marketing, sales, administrative and technical functions.
• Monitor daily office activity and resolve administrative issues.
• Enter, update, and maintain leads and client data in the CRM; track status and follow-ups.
• Track client onboarding, payments, invoices, and application status.
• Assist in bookkeeping tasks and periodic HST calculations.
• Schedule appointments and coordinate client consultations.

Skills

Business development

Sales support

Operations coordination

Marketing coordination

Administrative management

Communication skills

Job description

Position Title: Business Development and Operations Officer

Employment Type: Temporary – Initial 6 months contract with opportunity to become permanent

Work Arrangement: In-Office, located at 226-340 Ferrier Street, Markham, ON, L3R 2Z5

Usual Schedule: Monday to Friday, 9:00 a.m. to 5:00 p.m. (30-minute lunch break)

About Us

We are a growing Canadian immigration consultancy providing professional immigration services to individuals, families, students, workers, and businesses. Our work includes immigration consultations, study permits, work permits, visitor visas, permanent residence applications, family sponsorships, business immigration support, and related immigration strategy services.

As our firm continues to grow, we are looking for a reliable, organized, and results-driven Business Development and Operations Officer to support our marketing, lead management, client onboarding, administrative systems, and overall business operations.

Role Overview

The Business Development and Operations Officer will play a key role in supporting the consultancy's growth and day-to-day operations. This position combines business development, lead follow-up, office coordination, CRM management, client closing administration, and internal operational tracking.

The ideal candidate is proactive, organized, client-focused, and detail-oriented. They should be comfortable communicating with prospective clients, coordinating sales follow-ups, and managing administrative processes while maintaining professional communication standards.

Key Responsibilities

Office Administration and Operations (25%)

• Manage reception for walk-ins.
• Maintain workflow coordination between marketing, sales, administrative and technical functions.
• Monitor daily office activity and help resolve administrative or workflow issues to maintain smooth operations.

Business Development and Lead Management (40%)

• Ensure all leads, including referrals and word-of-mouth inquiries, are properly entered, updated, and maintained in CRM.
• Maintain accurate lead status, follow-up notes, communication history, and closing progress in the CRM.
• Channel suitable leads and interested prospects into the appropriate funnel based on their immigration category, service interest, or stage of inquiry.
• Analyze lead and campaign performance data to identify opportunities for improved retargeting, follow-ups, and conversion.

Client Closing and Post-Closing Administration (25%)

• Track client onboarding after closing, including retainer agreements, payments, invoices, and application status tracking.
• Coordinate follow-ups for signed agreements, pending payments, and outstanding administrative steps.
• Ensure client records are properly updated and organized in internal systems.
• Maintain status tracking for active client matters and internal operational reporting.
• Support appointment scheduling, consultation coordination, and client file administration.

Bookkeeping and Financial Administration (10%)

• Collate and save business expense records for bookkeeping and accounting purposes.
• Track invoices, payments, receipts, and related business records.
• Assist in periodically calculating HST and maintaining supporting documentation.
• Coordinate with management and bookkeeping support to ensure accurate financial record organization.

Required Skills and Qualifications

• Experience in business development, sales support, operations, marketing coordination, or administrative management.
• Strong communication skills and confidence in following up with prospective clients.
• Ability to explain services professionally and guide leads toward the next appropriate step.
• Strong organizational skills with attention to detail.
• Ability to manage multiple tasks, including sales follow-up, client onboarding, CRM updates, and administrative tracking.
• Ability to coordinate tasks and collaborate effectively between team members.
• Professional attitude, reliability, confidentiality, and ability to work in a fast-paced immigration consultancy environment.

Preferred Qualifications

• Prior experience in an immigration consultancy, legal office, education consultancy, or professional services firm is an asset.
• Familiarity with Canadian immigration services, client intake, consultation booking, or case administration is preferred.

Compensation

Between CAD 42,000 and $50,000 per year, prorated for the initial six-month contract, with payments made semi-monthly. Statutory employment entitlements apply. No additional employer-sponsored benefits are offered.