Business Auditor

Cowan Insurance Group; Brantford; Hybrid; CAD 50,000 - 74,000; Full time

Benefits offered by this job

Hybrid work environment

Comprehensive benefits from day one -

Company-matched Retirement Savings

Company-paid training and development

Community involvement

Job summary

Cowan Insurance Group is seeking a motivated Business Auditor to join our team in Canada. Reporting to the Senior Business Auditor, the role focuses on planning, executing, reporting, and following up on operational audits and quality assurance reviews across commercial and personal insurance.

You will evaluate files, workflows, and controls to ensure regulatory and insurer compliance while delivering actionable improvements.

Qualifications

• Minimum 5 years Personal and Commercial Insurance experience
• RIBO license is preferred
• CAIB or CIP designation an asset
• Post-secondary education in Insurance or Business Administration, with coursework in audit, compliance or insurance considered an asset
• Internal/external audit experience or equivalent preferably in a property and casualty insurance setting
• Strong analytical skills an asset
• Ability to work independently, and balance multiple priorities and project deadlines
• A well-defined sense of diplomacy, strong communication skills - both written and verbal
• Computer literacy, including effective working skills of MS Word, Excel and Outlook required
• Experience with EPIC broker management system an asset

Responsibilities

• Conduct risk-based operational audits and file reviews to assess compliance with regulatory requirements, insurer guidelines, brokerage workflows, internal policies, and documentation standards
• Assessing and evaluate business, operational, compliance, and errors & omissions (E&O) risks within Commercial and/or Personal Insurance operations, understanding business risks related to client files
• Examine brokerage files and supporting records for completeness, accuracy, quality, and adherence to established procedures and controls
• Document audit observations, analyze root causes, and develop practical recommendations to strengthen controls, improve quality, and mitigate risk
• Prepare clear and concise audit reports, including findings, recommendations, and opportunities for continuous improvement
• Collaborate with business leaders, trainers, and operational teams to support process improvements and enhance operational effectiveness
• Identify opportunities to streamline workflows, improve client service delivery, and increase operational efficiency
• Maintain audit documentation and working papers in accordance with departmental standards and audit methodology
• Support special reviews, business initiatives, and projects related to risk management, compliance, operational excellence, and continuous improvement

Skills

Insurance experience

Analytical skills

Independent/ Prioritization

Communication skills

Audit results summarization

MS Word

MS Excel

MS Outlook

EPIC broker management system

Education

RIBO license (preferred)

CAIB or CIP designation (assets)

Post-secondary education in Insurance or Business Administration

Audit/compliance/insurance coursework considered an asset

Tools

EPIC

Job description

Cowan Insurance Group is looking for a highly motivated Business Auditor to join our team!

Reporting to the Senior Business Auditor, the Business Auditor (Commercial Insurance or Personal Insurance) plays a key role in the planning, execution, reporting, and follow-up of operational audits and quality assurance reviews. The position evaluates brokerage files, workflows, controls, and business processes to assess compliance with regulatory requirements, insurer guidelines, and internal standards. The Business Auditor provides independent, risk-based recommendations to improve operational effectiveness, strengthen compliance, reduce errors and omissions exposure, and support continuous improvement initiatives across the business.

What you will do:

• Conduct risk-based operational audits and file reviews to assess compliance with regulatory requirements, insurer guidelines, brokerage workflows, internal policies, and documentation standards
• Assessing and evaluate business, operational, compliance, and errors & omissions (E&O) risks within Commercial and/or Personal Insurance operations, understanding business risks related to client files
• Examine brokerage files and supporting records for completeness, accuracy, quality, and adherence to established procedures and controls
• Document audit observations, analyze root causes, and develop practical recommendations to strengthen controls, improve quality, and mitigate risk
• Prepare clear and concise audit reports, including findings, recommendations, and opportunities for continuous improvement
• Collaborate with business leaders, trainers, and operational teams to support process improvements and enhance operational effectiveness
• Identify opportunities to streamline workflows, improve client service delivery, and increase operational efficiency
• Maintain audit documentation and working papers in accordance with departmental standards and audit methodology
• Support special reviews, business initiatives, and projects related to risk management, compliance, operational excellence, and continuous improvement

What you will bring:

• Minimum 5 years Personal and Commercial Insurance experience
• RIBO license is preferred
• CAIB or CIP designation an asset
• Post-secondary education in Insurance or Business Administration, or a related discipline, with coursework in audit, compliance or insurance considered an asset
• Internal/external audit experience or equivalent preferably in a property and casualty insurance setting
• Strong analytical skills an asset
• Ability to work independently, and balance multiple priorities and project deadlines
• A well-defined sense of diplomacy, strong communication skills - both written and verbal
• Ability to summarize audit results in clear, concise, understandable language
• Computer literacy, including effective working skills of MS Word, Excel and Outlook required
• Experience with EPIC broker management system an asset

Who we are:

Proudly independent and Canadian-owned, Cowan Insurance Group has been a true market leader in the insurance industry since 1927. With an extensive range of product offerings and integrated commercial and personal insurance, group benefits, and wealth management solutions, we provide our clients with outstanding customized, comprehensive insurance and risk management professional advice and placement.

Recognized as one of Canada's Most Admired Cultures and a Canada's Best Managed Companies Platinum Club Member, Cowan Insurance Group's award-winning client-centric approach emphasizes innovation, excellence, and collaboration. Join our team as we prepare for our centennial celebration in 2027!

What sets us apart?

Be in good company

Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.

Challenge your thinking

You're valued for your passion, drive and creativity. The pace is fast, but the work is meaningful, interesting, and complex, just the way you like it.

Grow together

We believe in your potential. If you're looking to develop your expertise with learning opportunities and mentoring, we'll make that happen.

Benefits and perks

• Participate in our comprehensive benefits plan on day one - no waiting period
• Company-matched Retirement Savings Plan
• Company-paid training and development courses
• Community involvement
• Hybrid work environment

Artificial Intelligence (AI):

Cowan Insurance Group does not use AI directly; however, platforms we partner with may use AI, including screening for keywords and minimum qualifications. Our human recruiters review candidate's qualifications prior to decisions being made.

This position is subject to appropriate background checks that may include, credentials, employment, credit, criminal and reference checks.

While we appreciate the interest of all applicants, we will contact only those selected for interviews. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.

The expected base salary range for this role is $50,100 to $74,000. Final compensation may vary and will take into account factors including relevant experience, qualifications, skills, knowledge and internal equity.

We are an Equal Opportunity Employer. Candidates will be selected strictly on the basis of an individual's technical qualifications, knowledge and experience, as they relate to the requirements of a particular position. Selections will be made without regard to: age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity, gender expression, record of offences, sex, or sexual orientation.

This is a replacement position.