Business Area Manager

CYNET SYSTEMS; London; Remote; CAD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a dynamic Manager for Field Nursing Operations to lead a remote team of Field Nurses. This role emphasizes operational excellence and high-quality patient care, requiring strong management skills and a background in healthcare. You will be responsible for achieving key performance indicators, overseeing clinic audits, and ensuring compliance with nursing standards. The ideal candidate will possess a Master's or Bachelor's degree in healthcare or business operations, alongside RN certification. Join this innovative firm and make a significant impact on patient care and clinic operations while enjoying a collaborative work environment.

Qualifications

• 5-7 years of nursing experience with management or remote team leadership.
• Master’s or Bachelor’s degree in healthcare or business operations required.

Responsibilities

• Manage a remote team of Field Nurses ensuring operational excellence.
• Achieve KPIs for clinic and nursing operations, including budget controls.
• Conduct audits and maintain high standards in nursing practices.

Skills

Nursing Experience

Management Skills

Communication Skills

Organizational Skills

Problem-Solving Skills

Leadership Skills

Education

Master’s Degree in Healthcare

Bachelor’s Degree in Business Operations

Registered Nurse (RN) Certification

BCLS / CPR Certification

Tools

Microsoft Office Suite

Job description

Job Title: Manager, Field Nursing Operations

Manage a remote team of Field Nurses within an assigned geographical territory to ensure operational excellence and high-quality patient care.

1. Achieve Key Performance Indicators (KPIs) for clinic and nursing operations, including budget and expense controls.
2. Monitor demand for clinic and nursing services to ensure resource availability and meet customer and patient needs.
3. Maintain high standards through audits of clinics and nursing practices, including protocols and on-site visits.
4. Identify and establish new clinic sites to support clinic growth opportunities.
5. Review reports related to staff training and ensure nurse compliance.
6. Manage staffing availability to meet operational needs within the Integrated Business Unit (IBU).
7. Collaborate with Scheduling Associates to ensure efficient appointment scheduling aligned with KPIs.
8. Provide emergency coverage and support for clinical questions as needed in coordination with the regional team.
9. Implement and communicate all program and departmental policies at the IBU level.
10. Report adverse events, serious adverse events, and product complaints per company policies.
11. Build and maintain excellent relationships with patients, manufacturers, and other stakeholders within the territory.
12. Oversee onboarding, orientation, and ongoing performance management of staff, including training planning and HRIS maintenance.
13. Conduct quarterly reviews of nursing staff to ensure compliance with policies and procedures.
14. Implement process improvements to enhance utilization and efficiency.
15. Ensure program requirements and documentation are met, maintaining standards of practice as per provincial nursing colleges and associations.
16. Travel within the territory for clinic visits, audits, and management meetings.
17. Prepare and present Quarterly Business Reviews.
18. Coordinate clinic visits and participate in teleconferences for team collaboration.
19. Provide specialized infusion and injection therapies in outpatient or homecare settings as needed.
20. Strengthen relationships with Key Opinion Leaders (KOLs) and other partners.
21. Coordinate training for new nurses on policies, clinical skills, and administrative tasks.
22. Support nurses with concerns related to payroll, scheduling, and clinical issues.
23. Review nurse timesheets and expenses for accuracy.
24. Complete incident reports and corrective action plans.
25. Ensure continuous quality improvement and compliance with audit standards.
26. Perform additional duties as required.

Experience and Educational Requirements:

• Master’s or Bachelor’s degree in healthcare or business operations.
• Registered Nurse (RN) certification and registration with the provincial College of Nurses.
• BScN or equivalent, or working towards this degree.
• CVAA certification is an asset.
• BCLS / CPR certification; ACLS as required.
• 5-7 years of nursing experience.
• 2-5 years of management or remote team leadership experience.
• Experience in nurse training and education.
• Experience with the biotechnical/pharmaceutical industry is an asset.
• Willingness to travel as needed.
• Proficiency in Microsoft Office Suite.
• Excellent communication, organizational, and administrative skills.
• Strong operational, budgeting, and reporting skills.
• Proven leadership in change management and strategic planning.
• Business acumen and experience working with KOLs.

Minimum Skills, Knowledge, and Abilities:

• Excellent clinical nursing skills, including IV initiation and physical assessment.
• Effective oral and written communication skills.
• Strong interpersonal, leadership, and organizational skills.
• Ability to meet deadlines and adapt to changing priorities.
• Effective problem-solving and presentation skills.
• Valid, non-expired driver’s license.