Business Area Manager

Job Description:

Responsibilities:

1. Manages a remote team of Field Nurses within assigned geographical territory
2. Achieves Key Performance Indicators for clinic and nursing operations, including budget and expense controls
3. Monitors demand for clinic and nursing services to ensure adequate resource availability to meet customer and patient care services required within assigned region
4. Maintains a high level of excellence through audits of clinics and nursing, including protocols and on-site visits
5. Manages clinic growth opportunities including site identification and establishing new clinic sites
6. Achieves Key Performance Indicators for clinics and nursing operation services
7. Reviews reports as it relates to field nurse staff training and ensure that their nurses are compliant
8. Continuously reviewing and managing the availability of candidates staff to ensure that it meets the needs within the IBU
9. Collaboration with Scheduling Associates to ensure efficient appointment scheduling that fall in line with KPI's (6 hrs/wk)
10. Responsible for being available to cover any emergency excursions, sick/emergency calls and or clinical questions with support of the regional team as necessary.
11. Communicates and implements all program and departmental policies and protocols at the IBU level
12. Report adverse events, serious adverse events, product complaints in accordance with Innomar training and policies & procedures
13. Establishes and maintains excellent customer relationships (patients, manufacturers etc.) within assigned territory
14. Interview and manage the onboarding and orientation of new staff and appropriately ensure adequate resourcing for new program launches
15. Ongoing performance management (not limited too annual performance reviews, objective-setting and training planning) for all direct reports; including ensuring that the HRIS system is maintained
16. Ensuring quarterly reviews on nursing staff within the IBU to ensure that they are working within the appropriate policies and procedures
17. Analyzes, plans and implements process improvements to achieve utilization and efficiency targets
18. Ensures program (internal/external) requirements are met as it pertains to processes and applicable documentation
19. Ensure that the nurses within their IBU are working under the Provincial College of Nurses' and or Associations standards of practice are maintained; (including maintaining annual nursing licensing)
20. Ensure that all nurses are certified based on the requirements of a RN or RPN/LPN
21. Travels as required throughout assigned territory (including clinic visits to conduct clinic audits as per frequency required) as well as regular travel for management meetings at head office
22. Prepare and present Quarterly Business Reviews
23. Coordinates all requested clinic visits/tours
24. Participates regularly in teleconferences or web based meetings to collaborate and share information
25. With discretion, occasional opportunity to provide specialized infusion/injection therapies and nursing services to oncology, auto-immune, rare disease and other therapeutic areas to patients in outpatient clinics or homecare settings

20% (Estimated) KOL:

1. Execution on key deliverables to maximize on nursing operational imperatives
2. Actively strengthening and maintaining existing relationships with KOL partners

15% (Estimated):

1. Liaising with other Managers, Field Case Managers, Senior Managers and Directors to create and implement a team approach to service delivery and planning to ensure optimal customer service and seamless program execution in the field, as well as key pharmaceutical and physician/clinic customers

5% (Estimated) Administrative, Training, Corporate Activities:

1. Organize and coordinates training for new Field Nurses on departmental policies clinical skills, procedures and administrative tasks
2. Provides front line support to the Field Nurses in clarifying nursing concerns, payroll concerns, vacation authorization and scheduling issues
3. Serves as the primary reviewer of nurse timesheets/expenses to ensure proper completion and accuracy (10 hrs/wk)
4. Complete incident reports and corrective action plans (CAPA's) as per company policy
5. Ensuring continuous quality improvement and compliance with monthly, quarterly and annually auditing as it pertains to OCC/QA standards
6. Performs related duties and tasks as required

Experience And Educational Requirements:

1. A master’s degree or bachelor’s degree in business or healthcare operations
2. Registered Nurse (RN) certification
3. BScN/equivalent or working towards the degree;
4. Registration with the College of Nurses in the province of employment is required
5. CVAA certification an asset
6. BCLS/CPR required and ACLS (optional/as required)
7. Minimum 5 - 7 years nursing experience
8. Minimum 2 - 5 years of management experience or working with a remote team or related experience in managing and guiding people an asset
9. 2-5+ years of leadership experience
10. Experience in nurse training & education
11. Experience working with the biotechnical/pharmaceutical industry an asset
12. Availability and willingness to travel as per business need a must
13. Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs
14. Excellent communication and administrative skills
15. Strong operational competence, including workflows and resource optimization
16. Knowledge and experience in budgeting, reporting, and P&Ls are definite assets
17. Proven strategic leadership abilities, particularly in leading change effectively
18. Business acumen and experience with Key Opinion Leaders (KOLs) are highly desirable

Minimum Skills, Knowledge And Ability Requirements:

1. Excellent clinical skills as a nurse including IV initiation, physical assessment, autonomy.
2. Ability to communicate effectively both orally and in writing.
3. Effective interpersonal, leadership skills, organizational skills and attention to detail
4. Ability to consistently meet deadlines.
5. Ability to pivot and adapt with excellent problem-solving skills; and to resolve issues effectively and efficiently.
6. Proficient presentation skills and collaboration abilities.
7. Hold and maintain a valid, non-expired, unrestricted driver's license.