Business Application Analyst III

TD; Toronto; On-site; CAD 70,000 - 98,000; Full time

Job summary

TD in Toronto, Ontario, is seeking a Workday-focused professional to manage processes and artifacts within the PDLC framework. You will coordinate BAT testing, document business processes for Workday apps, and collaborate with IT to ensure data governance and regulatory compliance.

You will also support deployment and change management, review requirements, and escalate risks to protect timelines and deliverables, while providing project support as needed.

Qualifications

• 3–5 years of hands-on Workday experience in core HCM processes.
• Experience executing EIB loads and managing hierarchies.
• Familiarity with testing and project management in a regulated environment.

Responsibilities

• Intake projects and document artifacts per PDLC.
• Document and manage business processes for Workday applications.
• Perform BAT testing coordination and feedback with IT teams.
• Support deployment and change management for owned apps.
• Review requirements and provide timely feedback on designs.
• Identify and escalate risks affecting timelines and quality.
• Act as escalation point for application/operation issues.
• Provide project management support as needed.

Skills

Workday HCM

EIB Loads

Workday Hierarchies

JIRA / ServiceNow

Workday Reports

Data Integrations

Education

Undergraduate degree or technical certificate

Tools

JIRA

ServiceNow

Job description

Work Location:Toronto, Ontario, CanadaHours:37.5Line of Business:Enterprise Enabling FunctionsPay Details:$69,700 - $98,400 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Job Description:KEY ACCOUNTABILITIESCUSTOMERResponsible for intake of projects and major initiativesResponsible for the documentation of all business owned artifacts that are required for projects and major initiatives as defined by the bank's Project Delivery Life Cycle (PDLC) methodologyResponsible for business process documentation for all business applications owned/managedResponsible for day to day operations process management to ensure consistency, and delivery according to established SLAResponsible for all Business Acceptance Test (BAT) documentation that is required for all projects and major initiatives as defined by the bank's project delivery methodologyWork closely with the Test Lead to ensure common testing standards and practices are followed and adhered toResponsible for the execution of all BAT testing for projects and/or release maintenancesResponsible for working with Technology to establish a partnership and ensure all business requirements and Data Governance requirements are metProvide support on deployment and change management for initiatives relating to applications owned / managedReview requirements specifications and technical design documents to provide timely and meaningful feedbackProvide feedback and thoughts on possible solutions to issues/risks arising throughout the life cycle of a project, including adherence to enterprise application / data lifecycle practicesIdentify and escalate risks that could impact project timelines or the quality of the deliverables to project manager and business owner, provide options and recommendationAct as an escalation point for application and operation issues both directly and through internal/external business partners (including external vendors)May provide project management support to various extentsSHAREHOLDERAct as a decision maker on projects—responsible for getting input from the appropriate SMEs in order to make decisionsAccountable for adhering to the EPMO project management methodologyEnsure adherence to the Data Governance FrameworkEnsure adherence to guidelines and regulatory requirements under Privacy, Legal, Compliance, and the Office of the Chief Data OfficerDemonstrated ability to build relationships within the team and with key stakeholdersContinuously enhance knowledge/expertise in own area and keep current with leading-edge technologies trends/developmentsContinuously enhance knowledge of business domains and their products/servicesSupport the development of business cases including benefits identificationSupport and/or implement solutions that mitigate risk and maximizes the availability of service, efficiency and effectivenessEMPLOYEE / TEAMParticipate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interestSupport the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unitKeep current on emerging trends/ developments and grow knowledge of the business, related tools and techniquesParticipate in personal performance management and development activities, including cross training within own teamKeep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activitiesContribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.Contribute to a fair, positive and equitable environment that supports a diverse workforceAct as a brand champion for your business area/function and the bank, both internally and/or externallyParticipate in knowledge transfer within the team and other business units, including participation in cross-functional groups or committeesBREADTH & DEPTHExperienced working professional role providing specialized business application management activities, advisory or process / program support within own area of socialityAdvanced knowledge of applications supported by the team including system components, functionality, interfaces, data flows, and business rulesAdvanced knowledge of bank's PDLC methodology, business testing and project managementRequires experienced, conceptual and practical knowledge within their own specialty and knowledge of broader related areasAdvanced understanding of business / functional drivers and processes supported for own areaAdvanced analytical and problem-solving skills with the ability to communicate with various business partners to explain complex technical issues with a business lens in easily understandable termsLeads projects or work streams within broader projects with moderate risk and complexity, may be accountable for ongoing activities, processes and functional programsExercises judgment based on the analysis of multiple sources of informationWork performed under minimal management guidance and supervisionIdentify and lead problem resolutionsGenerally reports to a Manager or Senior ManagerEXPERIENCE & EDUCATIONUndergraduate degree or technical certificate3+ years relevant experienceMust Have:Minimum of 3-5 years of hands-on experience performing the following tasks in Workday:• Core HCM Business Process, Security configurations• Executing EIB loads (simple to complex)• Managing Workday Hierarchies - creating/updating supervisory orgs, cost centers, locations & custom orgs• Inbox ticket management experience (JIRA, ServiceNow)• Creating and managing Stories/tasks in JIRA• Monitoring of upstream/downstream integrations• Development of Custom and Standard reports within WorkdayNice to have:• Workday certifications (e.g. HCM, Comp, Security)• Stakeholder management experience (IT / HR business owners)• Experience working in Agile PodsWho We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn moreAdditional Information:We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.Colleague DevelopmentIf you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.Training & OnboardingWe will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.Interview ProcessWe’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.AccommodationYour accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.We look forward to hearing from you!Language Requirement (Quebec only):Sans Objet