Business Analyst — Systems & CRM Solutions

BDO Canada LLP; Toronto; Hybrid; CAD 90,000 - 130,000; Full time

Job summary

BDO Canada LLP is seeking to engage on projects across businesses, acting as a trusted advisor to clients and project teams to implement finance, supply chain, HR, and CRM systems. You will gather requirements, design solutions, and configure leading vendors for client success.

You will train client staff, support internal growth initiatives, and travel to customer sites as needed, contributing to a high-quality, collaborative engagement environment.

Qualifications

• Post-Secondary degree in business, engineering, Computer Science, or any technology area.
• Relationship management & consulting acumen – asking the right question to design the right solution.
• Comfortable working with senior level executives including CFOs, VPs and finance staff.
• Leading and facilitating client workshops and sessions.
• Self-motivated, articulate & able to engage audiences.
• Excellent organization, communication & collaboration skills.
• Ability and willingness to travel to customer sites as needed.
• Nice to have – previous software implementation or consulting work experience.
• Bilingualism in English and French is considered an asset.

Responsibilities

• Act as a trusted advisor to external clients and BDO project teams in implementing finance, supply chain, HR, and CRM systems.
• Work interactively with clients to gather requirements and develop solutions to client challenges.
• Configure off-the-shelf business applications from leading vendors (Microsoft, Oracle, Salesforce, Dayforce).
• Train client staff to perform day-to-day activities.
• Support growth of BDO by contributing to internal practice initiatives.

Skills

Relationship management

Client engagement

Communication

Travel willingness

Education

Post-Secondary degree

Tools

Microsoft

Oracle

Salesforce

Dayforce

Job description

BDO Canada LLP is seeking to engage on projects across businesses, acting as a trusted advisor to clients and project teams to implement finance, supply chain, HR, and CRM systems. You will gather requirements, design solutions, and configure leading vendors for client success.

You will train client staff, support internal growth initiatives, and travel to customer sites as needed, contributing to a high-quality, collaborative engagement environment.