Business Analyst (RQ11717) Central Agencies Cluster

Softline Technology Inc.; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

Softline Technology Inc. seeks an experienced Business Analyst to provide a comprehensive range of I&T business analysis services for clients.

You will interact with business stakeholders to understand requirements through gathering, documenting and analyzing needs, and you will advise on policies, processes and standards to promote consistent business analysis practices. Responsibilities include leading business analysis efforts, applying re-engineering concepts for improvement, and aligning

Qualifications

• 10+ years experience as a business analyst.
• Experience gathering requirements and documenting.
• Experience developing business strategies, business cases and cost-benefit analyses.
• Experience with feasibility studies in complex environments.
• Experience with a range of methods and tools for business analysis.

Responsibilities

• Provides a comprehensive range of I&T business analysis services for clients.
• Interacts with stakeholders to understand requirements through gathering, documenting, and analyzing business needs.
• Prepares and advises on business analysis policies, processes, and standards.

Skills

Business analysis

Requirements gathering

Stakeholder engagement

JAD sessions

UML

CASE tools

Process modeling

Data modeling

Business process mapping

Analytical thinking

Problem solving

Tools

Balsamiq

CASE

CRM

Job description

Description

Responsibilities

• ProvidesacomprehensiverangeofI&ITbusinessanalysisservicesforclientswithdiversebusinessandtechnologicalneeds.
• Interactswiththebusinessstakeholdersandsubjectmatterexpertsinordertounderstandtheirrequirementsthroughgathering,documenting,andanalyzingbusinessneedsandrequirements.
• Preparesandadvisesonbusinessanalysispolicies,processes,bestpracticesandstandardstopromoteacomprehensiveandconsistentbusinessanalysispracticewithintheorganization.

GeneralSkills

• Leadsandconductsbusinessanalysisinordertoassessclient’sbusinessproblems/opportunitiesanddocumentsthebusinessrequirementsinsuchawaythatI&ITsolutionscanbedetermined.
• Appliesre-engineeringconceptstopromotebusinessimprovementsthroughalternativeandcosteffectiveservicedeliveryapproaches.
• Leadsandconductsbusinessanalysisatvaryinglevelsofdetailappropriatetotheprojectandphasesofproject,aligningwithOPSUnifiedProjectManagementMethodology,EnterpriseArchitectureandGatingProcess,andOPSStandardSystemsDevelopmentMethodologies.
• Developsstrategies,preparesbusinesscasesandcost-benefitanalysis,andconductsfeasibilitystudiesforbusinessI&ITinitiatives.
• DevelopssoundprocessesforrequirementsgatheringincludingbutnotlimitedtoJADsessions,interviews,mockups,etc.
• Conductsbusinessmodeling;usecasemodeling;conceptualandlogicaldatamodeling;processanddataflowmodeling;usecasesurveys;businessrulesdefinitionandnon-functionalrequirementsdefinitionsforassignedprojects.
• Monitorsprogress,resolvesproblemsandreportsregularlytoI&ITmanagementandstakeholders.
• Developsperformancemeasuresandtraceabilitymatricesforbusinessanalysisevaluationandconductsfollow-up.

Experience

• Developingstrategies,preparingbusinesscasesandcost-benefitanalysis.
• Conductingrequirementsgathering,developingdocumentation,includingpresentationsandbriefingnotesandconductingstakeholderengagement.
• IntheuseofComputerAidedSoftwareEngineering(CASE)toolstodocumentconceptualrequirementsandscope.
• AwarenessofemergingI&ITtrendsandtechnologies.
• Excellentanalytical,problem-solvinganddecision-makingskills;verbalandwrittencommunicationskills;interpersonalandnegotiationskills.
• Ateamplayerwithatrackrecordformeetingdeadlines.

DesirableSkills

• Experienceintheuseofinformationretrievalpackages.
• KnowledgeandunderstandingofInformationManagementprinciples,concepts,policiesandpractices.
• Abilitytotranslatebusinessanddatarequirementsintospecificationssufficientfordesigningappropriatetechnologysolutions.
• Experiencewithawiderangeofmethods,toolsandtechniquesforbusinessanalysissuchas:businessfunctionalmodelling,businesseventmodelling,businessprocessmapping.
• Experienceinstructured,objectorientedandagilemethodologiesforuserrequirements.
• Experiencedevelopingperformancemeasuresforbusinessanalysisevaluationandsubsequentfollow-up.
• KnowledgeandunderstandingofAccessibilityforOntarianswithDisabilityAct(AODA)andrelatedregulationsandstandards.

Experience Requirements

Price

30%

BusinessRequirementsGathering/Documentation

• 10+yearsexperienceinabusinessanalystcapacity,withdemonstratedworkoutlinedclearly
• Experienceconductingrequirementsgatheringanddevelopingdocumentation
• Demonstratedexperiencewithdevelopingbusinessstrategies,businessprocessre-engineering
• Demonstratedexperiencewithbusinesscasedevelopment,cost-benefitanalysisandfeasibilitystudiesinacomplexprojectenvironment
• Experiencewithawiderangeofmethods,toolsandtechniquesforbusinessanalysissuchas,butnotlimitedto:businessfunctionalmodelling,businesseventmodelling,businessprocessmapping

20%

TechnicalExperience

• DemonstratedExperiencewithGUI,userinterfacedesignandmockups.(e.g.Balsamiq)
• DemonstratedExperiencewithJointApplicationdevelopment(JAD),UnifiedModellinglanguage(UML),andComputerAidedSoftwareEngineering(CASE)tools.
• DemonstratedexperiencewithDocumentManagementsystemand/orCustomerRelationshipManagementSystem(CRM)
• Exposuretoworkingwithdiversebusinessenvironmentsandenterprisewidesystems.

20%

SystemFunctionalRequirements

• Abilitytoworkwithbusinessanddevelopmentteamstodocumentsystemrequirements.
• DemonstratedexperiencewithcreatingBusinessCases,ScreenDesign/UserInterface,BusinessProcessModels,PrivacyImpactAssessmentandThreatRiskAssessments,andLogicalarchitectureartifacts,amongotherdeliverables.
• DemonstratedexperiencewithBusinessArchitecture.

20%

CommunicationSkills

• Demonstratedexperienceinsolvingproblemsanalytically,andmakingsounddecisionsbasedon.
• Experienceinnegotiatingusingbothverbalandwrittencommunicationskillsandshouldhaveworkedinateambasedenvironmentwithaprovenrecordofmeetingdeadlines.

10%

Supplier Comments

Closing Date/Time

2026-11-10, 1:30 p.m.

5 days Onsite

Max no of submission- 1(one)

Must haves:

• 10+ years experience in a business analyst capacity, with demonstrated work outlined clearly