Business Analyst / Project Manager

Blackwaretech; Quebec; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Remote work

Vacation

Sick leave

Group insurance

Equipment allowance

Remote stipend

Passion bonus

Wellness allowance

Team events

Job summary

Blackwaretech, based in Quebec, seeks a Business Analyst & Project Manager to bridge clients and our Atoom SaaS platform for construction industry workflows. You will analyze client processes, design tailored configurations, and drive structured implementations to maximize service value.

You will engage with internal teams and clients, ensure client success, and build long‑term relationships that fuel company growth. French and English proficiency required.

Qualifications

• Bachelor's degree or higher in a related field is preferred.
• Experience in B2B SaaS implementation and customer success is required or strongly desired.
• Proven ability to gather and document client requirements and translate to solutions.

Responsibilities

• Gather, analyze, and document client needs and constraints.
• Map current processes to identify gaps and opportunities for improvement.
• Align client needs with Atoom SaaS capabilities and create functional specs.
• Identify integration needs with client systems for ecosystem consistency.
• Lead design of adapted solutions and platform configurations with internal teams.
• Prepare and deliver user training for smooth adoption.
• Support go-live activities and post-launch stabilization.
• Assist with post-implementation support and ticket analysis.

Skills

Requirements gathering

Process mapping

Stakeholder management

Data analysis

Project management

Client onboarding

User training

Education

Bachelor's degree in Business Administration

Tools

MS Project

Jira

Excel

Job description

What if your next career move combined cutting-edge AI, real autonomy, and true flexibility?
Between our “passion bonuses,” flexible remote work, and our mission to transform the construction industry, we offer an environment where your ideas actually carry weight.

Are you a B2B SaaS expert with a solid understanding of the construction world? We want to meet you!

POSITION OVERVIEW

Reporting to the Operations Director, the Business Analyst & Project Manager serves as the vital link between our clients and our SaaS platform, built specifically for the construction industry. You will analyze client processes, grasp their operational realities, design tailored solutions, and ensure a structured implementation so they start on solid ground and maximize the value of our services.

The successful candidate will immerse themselves in each client’s operational day-to-day to fully understand their needs, workflows, and pain points, aligning these elements with the configuration and deployment of our solution. A background or strong interest in the construction sector is essential to understanding “on-the-ground” client realities.

You will facilitate seamless collaboration between internal teams and clients to meet requirements effectively while maintaining high satisfaction levels. By closely monitoring client success, your insights and analysis will be key to building long‑term relationships that directly drive company growth.

RESPONSIBILITIES

• Gather, analyze, and document client business needs, objectives, and operational constraints.
• Map current client processes to identify gaps, risks, dependencies, and opportunities for improvement.
• Align client needs with the capabilities of the Atoom SaaS platform, translating business requirements into clear functional specifications.
• Identify and document integration needs with existing client systems to ensure technical ecosystem consistency.
• Contribute to designing adapted solutions and platform configurations in collaboration with internal teams.
• Prepare and lead user training to ensure the solution is understood and fully adopted into the client’s workflows.
• Support go-live activities and post-launch stabilization to ensure optimal platform usage.
• Assist with post-implementation support, including ticket analysis and coordinating required follow-ups.

Project Management & Client Onboarding

• Lead Atoom SaaS implementation projects from kickoff through to stabilization.
• Develop and track project plans, timelines, milestones, and risks to ensure structured execution.
• Coordinate project meetings, track action items, and hold both internal teams and clients accountable.
• Manage change management activities and initial support phases.
• Serve as the primary point of contact for clients, ensuring a collaborative and satisfaction-oriented onboarding experience.

PROFILE

• Bachelor’s degree in Business Administration, Engineering, IT, Operations Management, Logistics, or a related field (an asset).
• Minimum of 5 years in a B2B SaaS environment, specifically in implementation, business analysis, project management, or customer success.
• Expertise in B2B SaaS platform configuration and customization.
• Familiarity with the construction sector (specifically manufacturing and specialized contractors) is a significant asset.
• Proficiency in project management software, data analysis, reporting, and workflow automation tools.
• Ability to lead client meetings, simplify technical concepts, and manage stakeholder expectations.
• Proven experience in user onboarding and interpreting client feedback.
• Strong ability to prioritize tasks for internal teams while maintaining client satisfaction.
• Full professional proficiency in both French and English (written and spoken).
• Dynamic, autonomous, rigorous, with excellent time management skills.

BENEFITS & WORKING CONDITIONS

At Blackware, we offer a flexible and collaborative environment with competitive total compensation and perks designed for balance and well-being.

• Full-time position, 40 hours per week.
• A minimum of 3 weeks of vacation, adjusted based on experience.
• 4 days of paid time off during the holiday season, to allow for a proper break between Christmas and New Year’s Day.
• 5 days of paid sick leave to ensure everyone can take the time they need when necessary.
• Remote work and flexible hours to promote autonomy, work-life balance, and daily efficiency.
• Employees must be based in Quebec, with the option to work from abroad for a certain number of weeks per year, subject to current policy.
• Monthly in-person team meetings to discuss, collaborate, and strengthen team bonds.
• Group insurance program.
• Allowance to adequately equip yourself with computer equipment.
• Monthly allowance to help cover costs related to remote work, including internet, cell phone, and other tools.
• Passion bonus to encourage the pursuit of a personal passion.
• Health and wellness bonus to encourage a healthy and active lifestyle.
• Group activities organized based on employees’ interests.

Travel:
Primarily remote work, with on-site presence required approximately one day per month for team meetings at a location (in Quebec) to be determined a few weeks in advance.

Occasional travel may be required, including international travel. Candidates must be eligible and able to travel internationally, and must have a valid driver’s license and access to a car.