Business Analyst - Junior (ONSITE) JP218

Pathlion; Toronto; On-site; CAD 65,000 - 90,000; Full time

Job summary

Pathlion in Toronto, Ontario, is seeking a proactive operational, administrative, and technical support professional for a large-scale SD-WAN deployment. The role collaborates with the Project Manager, telco vendors, and field technicians to ensure successful multi-site network implementations.

You will coordinate activities, maintain project documents, and build Power BI dashboards to report progress. Strong communication and organization are essential for this hands-on project support role.

Qualifications

• Strong communication and organizational skills.
• Experience coordinating IT projects and deployments.
• Ability to liaise with vendors, field technicians, and project stakeholders.

Responsibilities

• Support the SD-WAN Project Manager in coordinating activities, schedules, and milestones.
• Coordinate site surveys, equipment relocations, and installation with telco providers and field techs.
• Contact Bell and Rogers technicians to confirm installation dates and times.
• Maintain installation master lists, circuit details, and project records.
• Develop and maintain Power BI dashboards for status reporting.
• Troubleshoot deployment and connectivity issues with internal teams or vendors.
• Act as a liaison between stakeholders, vendors, and technical teams.
• Track circuit information, installation schedules, and deployment dependencies.
• Provide regular status updates to project leadership.
• Support other Technology Planning projects as available.

Skills

Communication

Project coordination

Vendor management

Stakeholder management

Organizational skills

Tools

Power BI

MS Office

Job description

Primary role will be to provide operational, administrative, and technical support for a large-scale SD-WAN deployment project, working closely with the Project Manager, telecommunications vendors, and field technicians to ensure successful network implementations across multiple sites.

Key Responsibilities

• Support the SD-WAN Project Manager in coordinating project activities, schedules, and deployment milestones.
• Coordinate site surveys, equipment relocations, and installation activities with telecommunications providers (Bell and Rogers) and ITFS field technicians.
• Contact Bell and Rogers technicians to confirm installation dates and times, coordinate scheduling with ITFS technicians, and provide technician contact information to facilitate successful site installations.
• Maintain and update project documentation, including installation master lists, circuit details, and other project tracking records.
• Develop, maintain, and enhance Power BI dashboards to provide project status reporting and progress tracking.
• Troubleshoot site-specific deployment and connectivity issues, identify root causes, and engage the appropriate internal teams, vendors, or service providers for resolution.
• Act as a liaison between project stakeholders, vendors, and technical teams to facilitate communication and issue resolution.
• Track and manage circuit information, installation schedules, and deployment dependencies to support timely project delivery.
• Provide regular status updates and reporting to project leadership and stakeholders
• Pending availability, support other projects in the Technology Planning team portfolio

Core Competencies

• Excellent communication and organizational skills
• Intermediate to advanced experience with Microsoft suite of products (MS Office, Power BI, etc. )
• Managing stakeholders and managing vendor technicians