Business Analyst II (Learning Specialist)

TELUS; Montreal; Remote; CAD 70,000 - 100,000; Full time

Job summary

TELUS in Montreal is seeking a training and pedagogy expert to design and deliver clear training documentation and learning paths for healthcare clients. You will create engaging content and facilitate virtual training sessions with a focus on practical knowledge transfer.

Collaborating with multidisciplinary teams, you will leverage Salesforce, Inspire Planner, and Google Suite to support national scope programs and customize learning for diverse client bases across Canada.

Qualifications

• Ability to write clear, concise training docs
• Proficiency in tools for virtual training design/delivery
• Ability to design learning paths and evaluate knowledge transfer
• Experience with healthcare software or EMR is a plus
• Ability to work autonomously in a decentralized environment

Skills

Bilingual French-English

Effective communication

Empathy

Change management

Cross-functional collaboration

Education

University degree or equivalent

Tools

Salesforce

Inspire Planner

Google Suite

Google Meet

Webex

Job description

Description

Required knowledge, skills and abilities

• Bilingualism required (French, English)
• Excellent verbal and written communication, facilitation, and interpersonal skills
• Ability to empathize to identify client needs and adapt to diverse client bases
• Positively manage change with clinic users
• Collaborate effectively with multidisciplinary teams and various stakeholders to achieve common goals

Communication And Interpersonal Skills

• Bilingualism required (French, English)
• Excellent verbal and written communication, facilitation, and interpersonal skills
• Ability to empathize to identify client needs and adapt to diverse client bases
• Positively manage change with clinic users
• Collaborate effectively with multidisciplinary teams and various stakeholders to achieve common goals

Business Analysis and Healthcare Expertise

• In-depth knowledge of clinic work streams and consulting approach capability
• Strong analytical mind, ability to synthesize, and decision-making skills
• Excellent complex problem-solving ability

Qualifications

Training and Pedagogy Expertise

• Ability to write clear, concise and effective training Docs
• Proficiency in technological tools for the design and delivery of virtual training
• Ability to design learning paths and evaluate knowledge transfer

Organization and Work Mode (Remote Work)

• Strong autonomy, personal discipline, and ability to work without direct supervision
• Proficiency in virtual collaboration and remote project management tools (e.g., Google Meet, Webex)
• Ability to manage changing priorities with great attention to detail
• Excellent time management and adherence to deadlines in a decentralized environment

Tools and Training

• Advanced proficiency in office and modeling tools (creation of work stream diagrams, technical Docs)
• University degree in a related field or equivalent experience
• Knowledge of Salesforce, Inspire planner, Google Suite and other platforms

Great-to-haves

• Experience in nursing, healthcare management or project management
• Certification or concrete experience in instructional design
• Experience with healthcare software applications and use of a certified EMR

Intermediate knowledge of English is required because you will occasionally interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.