Business Analyst, Housing Policy & Operations

City of Toronto; Toronto; On-site; CAD 89,000 - 133,000; Full time

Job summary

The City of Toronto is seeking a Business Analyst in the Housing Stability Services team to support process, program and policy development. Based at Metro Hall, you will document and analyze policies, review business processes, and contribute to improvements in service delivery.

You will lead data analysis, develop KPIs, and prepare management reports while collaborating with cross-functional teams and external partners to enhance efficiency and effectiveness.

Qualifications

• Post-secondary education in business or public administration, or an equivalent combination.
• Significant experience analyzing data and transforming business processes with BPMN.
• Experience building dashboards and reports for senior management.
• Knowledge of ETL and SQL for data imports and reporting.

Responsibilities

• Document and analyze business systems; assess options and recommend improvements.
• Lead process-mapping sessions with stakeholders and senior management.
• Analyze large datasets and produce dashboards for decision-making.
• Develop and track KPIs and performance reporting.
• Create training materials and management reports supporting program delivery.

Skills

Data analysis

Stakeholder collaboration

Policy development

Process improvement

Communication

Project coordination

Education

Post-secondary education in business/public administration

Tools

ETL

SQL databases

MS Excel

MS Project/Visio

Job description

The City of Toronto is seeking a Business Analyst in the Housing Stability Services team to support process, program and policy development. Based at Metro Hall, you will document and analyze policies, review business processes, and contribute to improvements in service delivery.

You will lead data analysis, develop KPIs, and prepare management reports while collaborating with cross-functional teams and external partners to enhance efficiency and effectiveness.