Business Analyst - Automation and AI

BFL Canada; Toronto; Hybrid; CAD 70,000 - 100,000; Full time

Job summary

BFL Canada is seeking a Business Analyst to join the Business Solutions team in Toronto. The ideal candidate will collaborate with cross-functional teams to gather requirements, conduct gap analysis, and engage in agile product development. With a focus on AI-enabled automation, this role offers an opportunity to contribute to significant projects in a dynamic work environment that values professional growth.

Benefits

Generous medical and dental coverage

Telemedicine services

Employee and family assistance program

Retirement and savings programs

Work-life balance initiatives

Year-round social activities

Qualifications

• 4-5+ years of proven experience as a Business Analyst in product development environments.
• Strong expertise working in agile and scrum teams.
• Hands-on experience with Azure DevOps, Jira, or similar agile project management tools.

Responsibilities

• Collaborate with cross-functional teams to gather and analyze product requirements.
• Conduct gap analysis to determine necessary steps for meeting business objectives.
• Perform user story mapping to ensure comprehensive product functionality coverage.

Skills

Attention to detail

Agile methodology

Process mapping

Communication

Interpersonal skills

Presentation skills

Teamwork

Education

Bachelor’s degree in Business Administration, Finance, Computer Science or a related field

Tools

Azure DevOps

Jira

Microsoft Excel

Microsoft PowerPoint

Visio

Job description

WE OFFER MORE THAN A JOB, WE OFFER A CAREER!

• We support our employees to shape their career by encouraging continuing education and investing in training and development.
• We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
• We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
• We are a dynamic team where entrepreneurship, innovation, and collaboration are at the core of our values.
• We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
• We recognize the importance of work-life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

We are looking for a BUSINESS ANALYST to join our team

We are seeking an experienced, detail-oriented Business Analyst to join our Business Solutions team. In this role, you will work closely with business and technical stakeholders to define, design, and deliver AI-enabled automation products. You will help shape the product vision by gathering business needs, visualizing end-to-end processes, and ensuring smooth, agile-driven product development.

This is not a data analyst or system analyst role — we are looking for a true Business Analyst who can bridge business goals with technical solutions.

Your Day as a BUSINESS ANALYST

• Collaborate with cross-functional business and technical teams to gather, analyze, and document product requirements.
• Understand business objectives, how systems and processes are interconnected.
• Visualize and design end-to-end business process flows to support product development.
• Conduct gap analysis to determine the steps that need to be taken to meet business requirements and objectives.
• Perform user story mapping to ensure comprehensive product functionality coverage.
• Contribute to building the actionable plans / roadmaps including key milestones, dates, priorities and interdependencies.
• Identify quantifiable measures / KPIs such as time spent on tasks to determine the success or progress of the proposed solutions.
• Define clear, concise user stories and acceptance criteria that guide development teams.
• Test automation products internally before release to users or UAT.
• Facilitate regular feedback loops by gathering input from users to refine product features and functionality.
• Track and manage inquiries, issues, and defects using tools like Azure DevOps or Jira.
• Ensure thorough and comprehensive documentation of changes, updates, and new features.
• Work within scrum or agile development frameworks to ensure timely delivery of product increments.
• Act as a liaison between stakeholders, ensuring clear communication and alignment of business needs and technical solutions.

Our Ideal Canditate

• Bachelor’s degree in Business Administration, Finance, Computer Science or a related field.
• 4-5+ years of proven experience as a Business Analyst in product development environments.
• A change mindset with an eye for continuous improvement and “can-do attitude”.
• Strong expertise working in agile and scrum teams.
• Exceptional attention to detail in documentation, process mapping, and user story creation.
• Proven ability to work with diverse stakeholders including product owners, developers, testers, and end-users.
• Hands-on experience with Azure DevOps, Jira, or similar agile project management tools.
• Action-oriented team player.
• Excellent communication and interpersonal skills.
• Excellent presentation skills.
• Ability to work well independently and as part of a team.
• Excellent skills with Microsoft Excel, PowerPoint, Visio and any related visualization tools.

NICE TO HAVE

• Certifications such as PSM I, CCBA, CBAP, or AAC-IIBA.
• Prior experience working in the insurance or consultancy industries.
• Familiarity with AI and automation technologies.

WHAT WE OFFER

• Opportunity to work on cutting-edge AI products that drive real business value.
• A collaborative and innovative team environment.
• Career development opportunities and support for professional certifications.

WHO WE ARE

Founded in 1987 by Barry F.Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over1,450 professionals located in 27 offices across the country.Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally.

Our BFL Toronto office is located in beautiful downtown, in the core of the Financial District. Easily accessible by public transit, our office is close to a plethora of top-notch restaurants, ideal for enjoyable lunches or drinks after work.

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We welcome and encourage applications from people with diverse abilities. BFL Canada is committed to fostering an environment that is diverse, equitable, inclusive, and accessible to all. The diversity of our talents enables innovation and creativity through diverse backgrounds, different thinking, and unique knowledge. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.