Business Analyst

Symbiotic Group; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

Symbiotic Group seeks a Senior Business Analyst to support the design and implementation of a modern online registration platform for public sector clients. You will collaborate with business stakeholders and technology teams to map processes, document requirements, and facilitate solution design for on-site operations in Toronto.

You will lead requirements workshops, craft use cases and acceptance criteria, and assist with testing and UAT.

Qualifications

• Proven experience gathering, analyzing, and documenting business, system, and data requirements.
• Strong Business Analysis experience with Visio and swim lane diagrams.
• Experience defining use cases, user stories, and acceptance criteria.
• Experience with database analysis and SQL.
• Strong stakeholder management and communication skills.
• Experience facilitating requirements workshops, interviews, and JAD sessions.
• Experience with Agile and Waterfall methodologies.
• Experience using JIRA, Confluence, and Azure DevOps.

Responsibilities

• Gather, analyze, and document business, system, and data requirements.
• Create process models, workflow diagrams, Visio diagrams, and swim lane diagrams.
• Develop use cases, user stories, and acceptance criteria.
• Identify business challenges and recommend effective solutions.
• Support systems re-engineering and workflow optimization initiatives.
• Perform database analysis and work with SQL as required.
• Act as a liaison between business users, IT teams, and third-party vendors.
• Facilitate requirements workshops, stakeholder interviews, and JAD sessions.
• Prepare documentation and presentations for both business and technical audiences.
• Support stakeholder alignment through strong facilitation and communication skills.
• Utilize tools such as JIRA, Confluence, Azure DevOps, Visio, Lucidchart, MIRO, and Figma.
• Collaborate within SharePoint and Microsoft Teams environments.
• Support requirements tracking, project collaboration, and process visualization activities.
• Assist with data-driven decision-making through analysis and reporting activities.
• Work with ERP, CRM, and cloud-based business solutions where applicable.
• Participate in process improvement and digital transformation initiatives.
• Identify workflow improvement and automation opportunities.
• Support Agile (Scrum, Kanban) and Waterfall project delivery methodologies.
• Contribute to solution planning and data-driven decision making.
• Develop functional and technical specifications.
• Create and maintain prototypes and supporting documentation.
• Brief development teams on business requirements.
• Lead QA testing activities.
• Coordinate User Acceptance Testing (UAT) with business stakeholders.
• Support backlog refinement and ongoing requirements management.

Skills

Requirements gathering

Stakeholder management

Process modeling

SQL

Agile & Waterfall

Tools

JIRA

Confluence

Azure DevOps

Visio

Lucidchart

MIRO

Figma

Job description

We are seeking a Senior Business Analyst to support the design and implementation of a modern online registration platform serving both external and internal users. The successful candidate will work closely with business stakeholders and technology teams to understand business processes, document requirements, facilitate solution design, support testing activities, and contribute to successful project delivery within a public sector environment.

This role requires an experienced Business Analyst with strong requirements management, stakeholder engagement, process mapping, and systems optimization capabilities. The position involves working onsite five days per week during standard business hours.

Key Responsibilities

Business Analysis & Requirements Management

• Gather, analyze, and document business, system, and data requirements.
  
• Create process models, workflow diagrams, Visio diagrams, and swim lane diagrams.
  
• Develop use cases, user stories, and acceptance criteria.
  
• Identify business challenges and recommend effective solutions.
  
• Support systems re-engineering and workflow optimization initiatives.
  
• Perform database analysis and work with SQL as required.
  

Stakeholder Engagement & Communication

• Act as a liaison between business users, IT teams, and third-party vendors.
  
• Facilitate requirements workshops, stakeholder interviews, and JAD sessions.
  
• Prepare documentation and presentations for both business and technical audiences.
  
• Support stakeholder alignment through strong facilitation and communication skills.
  

Technical Analysis & Collaboration

• Utilize tools such as JIRA, Confluence, Azure DevOps, Visio, Lucidchart, MIRO, and Figma.
  
• Collaborate within SharePoint and Microsoft Teams environments.
  
• Support requirements tracking, project collaboration, and process visualization activities.
  
• Assist with data-driven decision-making through analysis and reporting activities.
  
• Work with ERP, CRM, and cloud-based business solutions where applicable.
  

Systems Optimization & Digital Transformation

• Participate in process improvement and digital transformation initiatives.
  
• Identify workflow improvement and automation opportunities.
  
• Support Agile (Scrum, Kanban) and Waterfall project delivery methodologies.
  
• Contribute to solution planning and data-driven decision making.
  

Testing & Delivery Support

• Develop functional and technical specifications.
  
• Create and maintain prototypes and supporting documentation.
  
• Brief development teams on business requirements.
  
• Lead QA testing activities.
  
• Coordinate User Acceptance Testing (UAT) with business stakeholders.
  
• Support backlog refinement and ongoing requirements management.
  

Qualifications

Required Experience

• Proven experience gathering, analyzing, and documenting business, system, and data requirements.
  
• Strong Business Analysis experience with Visio and swim lane diagrams.
  
• Experience defining use cases, user stories, and acceptance criteria.
  
• Experience with database analysis and SQL.
  
• Strong stakeholder management and communication skills.
  
• Experience facilitating requirements workshops, interviews, and JAD sessions.
  
• Experience with Agile and Waterfall methodologies.
  
• Experience using JIRA, Confluence, and Azure DevOps.
  

Preferred Qualifications

• Experience with Power BI and Advanced Excel.
  
• Experience working with ERP, CRM, or cloud-based solutions.
  
• Experience within public sector or government environments.
  
• Familiarity with governance frameworks, regulatory compliance, and service delivery models.
  

About Symbiotic Digital.

Symbiotic Digital provides the IT Experts you need that solve problems and get things done. See what the top 2% in their field can do for you. (Symbiotic Digital is a division of Symbiotic Group Inc.)

We serve customers in two ways, we provide:

• Digital Experts: IT Consulting expertise. Bright Minds That Produce Proven Results
  
• Recruitment: Find The Right People You Need
  

Serving IT & Business leaders, Symbiotic Digital provides a business system that enable us to provide the Expert Technical staff needed to solve challenging business and IT problems. IT leaders in the most reputable organizations in Canada have relied on Symbiotic Digital to help them staff difficult assignments with proven Experts uniquely evaluated by our proven QMS- Quality Management System Staff Development Model. We are a 100% Indigenous owned company.