Business Analyst

Rival Insurance Technology; Toronto; On-site; CAD 70,000 - 110,000; Full time

Job summary

Rival Insurance Technology is seeking a skilled Business Analyst to help modernize insurance management systems. You will translate business needs into technical requirements, collaborate with product and development teams, and apply AI-driven insights to optimize workflows and data-driven decision making.

The role emphasizes cross-functional collaboration, client engagement, and agile delivery to drive impactful software enhancements in the insurance space.

Qualifications

• Proven experience as a Business Analyst in the insurance software industry.
• Knowledge of Canadian insurance trends in habitation and auto lines.
• Understanding of system integration, including API exchange between carrier systems; CSIO standards knowledge is a plus.
• Strong knowledge of the software development lifecycle (SDLC) and Agile methodologies.
• Bachelor's degree in Business Administration, Computer Science, or related field, or equivalent experience.
• Familiarity with AI tools and automation strategies for data-driven process improvements.
• Excellent communication, collaboration, and time management skills, with ability to translate complex requirements into actionable insights.
• Proactive, problem-solving approach in a fast-paced, evolving industry.

Responsibilities

• Analyze market trends, industry benchmarks, and client feedback to identify opportunities for software enhancements.
• Utilize AI-powered tools to optimize workflows, evaluate data patterns, and drive predictive analytics to improve processes.
• Collaborate with clients, product managers, and development teams to gather, document, and refine business requirements.
• Work with Agile development teams to ensure successful implementation of solutions aligned with business objectives.
• Evaluate existing processes and recommend intelligent automation solutions that enhance system performance and user experience.
• Support user acceptance testing (UAT) to validate that delivered solutions meet defined requirements.
• Act as a liaison between business stakeholders and technical teams, ensuring clear communication across the development lifecycle.

Skills

Business Analysis

Agile Methodologies

SDLC Knowledge

Communication

Requirements Gathering

Stakeholder Management

Education

Bachelor's degree

Tools

API Integration

CSIO standards

Job description

Who We Are

At Rival Insurance Technology, we're modernizing insurance management systems and connectivity solutions with AI-driven automation and smart, scalable software. Over three decades in, we're still pushing the boundaries of what insurance technology can do, and we're not slowing down.

We build with excellence, collaborate without ego, and never stop pushing forward. If you want to build tools that actually change how brokers and insurers work, you're in the right place.

Why You'll Want to Build With Us

• Brains Meet Business: You'll turn messy, real-world business problems into solutions that actually ship. This isn't theoretical analysis, it's work that moves the product forward.
• AI-Powered, Not AI-Hyped: We use AI tools to spot patterns, predict trends, and cut the busywork out of process improvement. You'll get to work with the tech, not just talk about it.
• Your Work Matters: This isn't a requirements-gathering desk job. You'll shape how brokers and insurers experience our platform, end to end.
• Bridge Builder, Not Middleman: You'll sit between business and technical teams and make both sides better for it. Clear communication is the job, not a nice-to-have.
• No Robots in Leadership: We lead with clarity, listen with intention, and back our people to grow. If you're curious, sharp, and like solving real problems with real people, you'll fit right in.

What You'll Do

• Analyze market trends, industry benchmarks, and client feedback to identify opportunities for software enhancements.
• Utilize AI-powered tools to optimize workflows, evaluate data patterns, and drive predictive analytics to improve business processes.
• Collaborate with clients, product managers, and development teams to gather, document, and refine business requirements.
• Work alongside Agile development teams to ensure successful implementation of solutions that align with business objectives.
• Evaluate existing processes and recommend intelligent automation solutions that enhance system performance and user experience.
• Support user acceptance testing (UAT) to validate that delivered solutions meet defined business and functional requirements.
• Act as a liaison between business stakeholders and technical teams, ensuring seamless communication across the development lifecycle.

What You'll Need

• Proven experience as a Business Analyst in the insurance software industry, with expertise in broker management systems and Insurtech.
• Knowledge of Canadian insurance trends in habitation and auto lines.
• Understanding of system integration, including API exchange between carrier systems; familiarity with CSIO standards is a plus.
• Strong knowledge of the software development lifecycle (SDLC) and Agile methodologies.
• A bachelor's degree in Business Administration, Computer Science, or a related field, or equivalent experience.
• Familiarity with AI tools and automation strategies, with the ability to apply data-driven insights to process improvement.
• Excellent communication, collaboration, and time management skills, with the ability to translate complex requirements into actionable insights.
• A proactive, problem-solving approach and the ability to adapt in a fast‑paced, evolving industry.

Our Commitment

We are committed to fostering an accessible and inclusive workplace. If you require accommodation during the recruitment process, let us know and we’ll work with you to meet your needs.

We appreciate all applications; however, only those selected for interviews will be contacted.