Business Analyst

TEEMA Group; Toronto; On-site; CAD 618,000 - 880,000; Full time

Job summary

TEEMA Group in Toronto is seeking a Business Analyst to support ONE ID operational activities, focusing on client onboarding and IAM processes to ensure smooth onboarding and ongoing health validation. The role emphasizes data integrity and strong client-facing collaboration within SLA timelines.

The successful candidate will contribute to process improvements, document workflows, and coordinate across partners while maintaining a keen eye for data quality and customer service excellence in an

Qualifications

• 2+ years of experience as an operational Business Analyst in IT or digital health environments.
• Hands-on client support and onboarding experience.
• Strong data integrity and data quality understanding.
• Customer service orientation and ability to communicate with clients and partners.
• Excellent organization to multitask and meet SLA timelines.
• Demonstrated ability to interpret, analyze, and execute business processes.

Responsibilities

• Support ONE ID operational activities within SLA timelines.
• Execute IAM end-user authentication and authorization processes.
• Support onboarding and adoption communication plans.
• Provide input to process improvements and documentation.
• Assist testing and health validation of new features in lower environments.

Skills

IAM processes

Data quality

Client onboarding

SLA management

Stakeholder communication

Job description

Job Title: Business Analyst
Job ID: 90602
Location: Toronto, Ontario

What you will be doing:

Operational responsibilities

• Support ONE ID operational activities including client support, partner requests, incidents and escalations within Service Level Agreement timelines.
• Execute IAM (Identity and Access Management) processes including end-user authentication and authorization.
• Support communication and engagement plans for ONE ID onboarding and adoption.
• Provide input to process improvements and process documentation aligned with evolving business needs.
• Support testing of new features and client health validation activities in lower environments.

What you must have:

• 2+ years of experience as an operational Business Analyst in IT or digital health environments.
• Hands‑on experience with client support and client onboarding.
• Strong attention to detail with specific focus on data integrity.
• Solid understanding of data integrity and data quality principles.
• Strong customer service orientation and interpersonal communication skills, including experience communicating with clients and partners in an operational environment.
• Strong organizational skills with the ability to multitask and meet SLA timelines.
• Demonstrated experience interpreting, analyzing, and executing business processes.

Salary/Rate: $543.75