Business Analyst

hoopp; Toronto; On-site; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Pension plan

Health benefits

Wellness programs

Yoga classes

Job summary

HOOPP is seeking a Business Analyst within the Pension Product and Technology Group to translate pension business needs into clear, testable requirements and to support the delivery and reliability of member and employer services. You will work with product, actuarial, technology, vendor, and QA partners to analyze changes, define outcomes, plan testing, manage defects, and maintain documentation.

This role blends business analysis with hands-on QA and operational support.

Qualifications

• Role requires translating pension business needs into clear requirements and supporting delivery and testing processes.

Responsibilities

• Elicit, analyze, and document business, system, and operational requirements for enhancements, regulatory changes, and production issues.
• Plan and execute testing, develop risk-based test strategies, and create test cases for multiple testing phases.
• Identify, document, triage, and track defects and gaps; collaborate with developers, vendors, and partners to verify fixes and manage releases.
• Collaborate across Product Owners/Managers, Actuarial, Developers, and QA teams to improve requirements quality, test coverage, and documentation using approved tools.

Job description

Why you’ll love working here:

• high-performance, people-focused culture
• our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selves
• learning and development initiatives, including workshops, Speaker Series events and access to LinkedIn Learning, that support employees' career growth
• membership in HOOPP's world class defined benefit pension plan, which can serve as an important part of your retirement security
• competitive, 100% company-paid extended health and dental benefits for permanent employees, including coverage supporting our team's diversity and mental health (e.g., gender affirmation, fertility and drug treatment, psychological support benefits of $2,500 per year, parental leave top-up, and a health spending account).
• optional post-retirement health and dental benefits subsidized at 50%
• yoga classes, meditation workshops, nutritional consultations, and wellness seminars

Job Summary:

As a Business Analyst in the Pension Product and Technology Group's Pension Core Team, you will translate pension business needs into clear, testable, and traceable requirements and support the delivery and ongoing reliability of the platforms and processes used to administer member and employer services. You will work with product, actuarial, technology, vendor, and quality engineering partners to analyze changes and issues, define expected outcomes, plan and execute testing, manage defects, support releases, and maintain operational and solution documentation. This role combines business analysis with hands-on quality assurance and operational support. It is suited to someone who can bridge product and technology, apply sound judgment to complex pension scenarios, and drive work from initial analysis through validation and implementation.

What you will do:

Business analysis and requirements

Elicit, analyze, clarify, and document business, system, and operational requirements for enhancements, projects, regulatory changes, and production issues. Review requirements, solution documentation, acceptance criteria, and vendor deliverables for completeness, feasibility, testability, and alignment with business needs. Translate business processes and pension scenarios into clear acceptance criteria, process flows, test conditions, and Gherkin scenarios, where appropriate. Maintain traceability between requirements, test coverage, defects, decisions, and release outcomes using approved team tools and baseline documentation.

Test planning and execution

Develop risk-based test strategies, test grids, scenarios, test data, and detailed test cases for functional, integration, end-to-end, regression, user acceptance, cyclical, and release testing. Coordinate and execute testing across applicable systems, interfaces, calculations, documents, and operational processes. Partner with product and actuarial subject-matter experts to confirm expected outcomes and obtain appropriate review or approval of test scenarios and results. Document test evidence and results in accordance with team standards and support release-readiness and go/no-go decision-making. Use data analysis techniques and SQL queries to investigate issues, validate processing outcomes, support testing activities, and confirm business results.

Defect and issue management

Identify, document, triage, and track defects and requirement gaps, including clear reproduction steps, expected and actual outcomes, supporting evidence, impact, and severity. Collaborate with developers, vendors, business partners, and other testing teams to investigate issues, confirm root cause where available, validate fixes, and assess regression impact. Retest defect fixes and perform targeted regression testing to confirm that changes resolve the issue without introducing unintended impacts. Support release planning, test execution, implementation readiness, production validation, and post-release follow-up.

Collaboration and continuous improvement

Collaborate with Product Owners, Product Managers, Actuarial, Developers, Systems Developers, vendors, and other technology teams throughout the delivery lifecycle. Work with quality engineering partners to identify test cases suitable for automation, clarify expected business behaviour, and support sustainable automated regression coverage. Identify opportunities to improve requirements quality, test coverage, traceability, documentation, tooling, and delivery processes. Use approved AI-enabled analysis, testing, and documentation tools to improve efficiency in requirements analysis, test design, traceability, documentation, and knowledge management, while ensuring outputs are reviewed, validated, and compliant with Pension Core and HOOPPs quality, secur