Business Analyst

NAVBLUE, an Airbus Company; Southwestern Ontario; Hybrid; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible hours

Hybrid working environment

Strong work-life balance

Professional Development Day

Competitive group benefits plan

Job summary

A leading aviation solutions provider in Canada is seeking a Business Analyst to support deployment of OCC products in North America and South America. Responsibilities include coordinating customer implementations, delivering training, and ensuring proper system use. Candidates should have 5+ years in the aviation industry and strong analytical skills. Offers flexible hours and a hybrid work environment.

Qualifications

• 5 years of experience in the Aviation industry.
• At least 3 years in Commercial Flight Operations as a Crew Planner or Operations Controller.
• 3 years in a technical/analytical aviation business systems role.

Responsibilities

• Coordinate and execute implementations for customer product setups.
• Perform system training prior to go-live.
• Handle escalated customer support tickets.
• Conduct on-site/remote Customer Health Checks.

Skills

Team collaboration

Communication skills

Analytical thinking

Time management

Education

Bachelor’s Degree or equivalent training

Tools

Microsoft Office

Job description

Join to apply for the Business Analyst role at NAVBLUE, an Airbus Company.

We are currently looking for a Business Analyst (BA) to support the deployment of Navblue OCC products to our customers in the AMER region (North America and South America). This includes N-Ops & Crew (N-OC) and N-Crew Planning (N-PBS) products covering the following areas: network scheduling, operations control, crew planning, crew management, crew rostering, and crew pairing optimization.

Main Responsibilities

• Coordinate and execute delivery of implementations, including the gathering of all required information used in defining the customer product setup
• Perform system training for customers prior to go-live/system adoption, supporting the customers’ existing methodology to provide adequate training
• Handle escalated customer support tickets as required
• Gain customer acceptance by explaining or demonstrating features and operational improvements:
  • Provide Training Webinars, Q&A, and Master Classes
  • Transition existing customers from legacy systems to current products and assist in the retirement of legacy products in cooperation with other key departments
  • Provide support to Production and Support teams as required
• Perform on-site/remote Customer Health Checks to ensure proper use of the system and customer adoption of best practices
• Act as a customer advocate/representative and feed the Product organization with customer queries on advanced product functionality
• Support other Navblue Organizations with review and update of product materials, including but not limited to: Customer-Facing Documentation, Marketing Materials, FAQs, etc.
• Support other products as a BA when needed

Qualified Experience / Skills / Training

Education

• Bachelor’s Degree or equivalent training

Experience

• 5 years of experience in the Aviation industry
• Preferred to have at least 3 years of experience in Commercial Flight Operations as a Crew Planner, Aircraft Dispatcher (certified) or Operations Controller
• Preferred to have 3 years of experience in a technical/analytical role related to aviation business systems

Knowledge, Skills, Demonstrated Capabilities & Competencies

• Must work effectively with others in a team environment as well as work independently with little supervision.
• High level of communication skills and effective interpersonal skills - essential when interacting with customers and other Navblue employees, adaptable to all levels of the organization.
• Strong time management and organizational skills.
• Must possess strong analytical/critical thinking skills.
• Comfortable in the dynamic atmosphere of a software organization
• Must possess superior product knowledge as it relates to the product suite
• Must be able to establish and maintain strong relationships.

Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages)

• Must possess strong presentation skills and be able to communicate professionally in written English (responses to emails and RFPs, submitting reports, etc.)

Technical Systems Proficiency

• Demonstrated computer proficiency

Travel Required

• Must be able to travel internationally – up to 30% of the time

Perks

• Being part of Airbus Network
• Flexible hours
• Hybrid working environment (3 days in office)
• Free parking
• Vacation Days (15 - 25)
• Professional Development Day
• Christmas shut down
• Summer core hours
• Strong work-life balance
• Casual dress code
• Competitive group benefits plan
• Strong focus on mental health support benefits
• 5 Sick Days
• 2 Personal Days
• RRSP matching program
• Life Insurance
• Employee stock ownership plan
• Maternity & Paternity benefits
• Referral program
• Rewards and Recognition program
• Training and Development Support
• Monthly Lunch and Learns
• Fitness & Wellness reimbursement
• An active social committee
• Organized Volunteer Events
• Game room, including a flight simulator!
• Lunch hour sporting activities (hockey, soccer, volleyball etc.) with a shower on site
• Active Inclusion & Diversity Committee
• And much more!

Selection and Hiring Commitment

We thank all applicants for applying. Only selected applicants will be contacted.

Navblue is committed to creating an environment and a culture where everyone feels like they belong no matter who they are or where they are from. We are committed to providing equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job. We do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national or ethnic origin, religion, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, record of offences, and basis of disability or any protected class. Accommodations will be available on request for candidates throughout the entire recruitment and selection process.

About Us

NAVBLUE, an Airbus Company, is a leading global provider of flight operations solutions, including aeronautical charts, navigation data solutions, flight planning, aircraft performance software (take-off/landing, weight and balance), and crew planning solutions. You’ll be able to shape the future of the digital aviation industry by working on several of the best in the industry flagship products enabling pilots, dispatchers, flight engineers and other aviation personnel on a daily basis to deliver safe, efficient, and reliable flight operations all over the world. You’ll have the opportunity to support millions of flights each year and help NAVBLUE customers maximize efficiency, reduce costs, ensure compliance with complex national and international safety regulations, and effectively deliver their services.

You’ll join a team with a focus on digital and collaborative innovation that is passionate and customer-focused. Over the last few years, Airbus has been supportive of various initiatives such as Going Digital, Performance Based Navigation Services, Air Traffic Management Modernization Programs, FlySmart on iOS and other digital projects related to new aircraft technologies; the launch of NAVBLUE was therefore a natural step to further develop its Flight Operations and Air Traffic Management Portfolio.

Airbus and all subsidiaries, including NAVBLUE are proud to have been recognized as a Global Top Employer for 2025. Based on eight criteria: physical workplace, work atmosphere and social, health financial and family benefits, vacation and time off, employee communication, performance manager, training and skills development and community involvement. It was determined that we offer some of the most progressive and forward-thinking programs within the area. This achievement reflects our commitment to nurturing and empowering our people to reach their full potential. We’re grateful to our people, whose dedication and collaboration make this possible.

NAVBLUE is a fully owned subsidiary of Services by Airbus, fueled by the agility of Airbus ProSky and Navtech (acquired in 2016), and the pioneering spirit of Airbus, NAVBLUE was created in July 2016 with one mission: lead aviation into the digital age.

NAVBLUE is based in Hersham (UK), Toulouse (France), Waterloo, ON (Canada), Bangkok (Thailand), Malmö (Sweden), Gdańsk (Poland), and Bengaluru (India) with other offices all around the world.

The Future is Yours for the Taking: https://youtu.be/vdY6gYuceYY