Business Analyst

Saint Elizabeth; Markham; Hybrid; CAD 58,000 - 73,000; Full time

Benefits offered by this job

Total rewards

Pension

Hybrid work

Tuition support

Staff perks

Inclusive culture

Job summary

SE Health in Canada seeks a Business Analyst, Enterprise Value Delivery to translate business needs into clear requirements and analysis artifacts. Under guidance of the Director, this role supports requirements elicitation, current and future state process analysis, and solution validation to ensure outcomes align with objectives.

You will collaborate with project managers and SMEs, document decisions, manage risks and dependencies, and assist with testing and UAT readiness to ensure successful

Qualifications

• Experience eliciting and documenting business requirements through interviews and workshops
• Ability to map and analyze current-state processes and support future-state design discussions
• Proficiency translating requirements into structured artefacts (e.g., user stories, acceptance criteria, traceability documentation)
• Foundational understanding of project delivery and solution lifecycle concepts
• Strong written and verbal communication skills
• Ability to manage ambiguity and work effectively under guidance in a delivery environment
• Strong collaboration and stakeholder engagement skills
• Attention to detail and commitment to documentation accuracy

Responsibilities

• Elicit and document business requirements through interviews, workshops, and stakeholder discussions
• Capture and maintain clear, accurate requirements artefacts (e.g., notes, user stories, acceptance criteria, process maps)
• Ensure requirements are understood, traceable, and aligned with project objectives under Program Manager guidance
• Map and analyze current state business processes to identify gaps, risks, and improvement opportunities
• Support future state process discussions by documenting impacts, assumptions, and dependencies
• Provide structured analytical insights to support day to day project decisions
• Validate proposed solution designs and workflows with SMEs to confirm feasibility and alignment to requirements
• Support solution readiness activities, including participation in testing and UAT support as required
• Confirm requirements have been met prior to implementation hand-off
• Work collaboratively with Project Managers, SMEs, and delivery team members to support shared understanding of requirements and impacts
• Clarify requirements, document decisions, and address analysis-related questions to support aligned and effective project delivery.
• Identify and document risks, dependencies, and change impacts related to requirements and process changes
• Support escalation and mitigation tracking under Project Manager direction
• Maintain analysis documentation as project scope and requirements evolve

Skills

Requirements elicitation

Requirements documentation

Process mapping

Documentation

Stakeholder engagement

UAT support

Education

Bachelor’s degree

PMI PBA

Job description

Job Summary:

The Business Analyst, Enterprise Value Delivery supports the successful delivery of enterprise transformation initiatives by translating business needs into clear, structured requirements and analysis artefacts. Under the guidance of Director, Enterprise Value Delivery, this role contributes to requirements gathering, current state and future state process analysis, and solution validation to ensure proposed solutions align with intended business outcomes. The role operates within defined project scope and complexity and supports cross-functional alignment and decision making through accurate, timely, and well documented analysis.

Key Accountabilities:

Business Requirements Elicitation & Documentation

• Elicit and document business requirements through interviews, workshops, and stakeholder discussions
• Capture and maintain clear, accurate requirements artefacts (e.g., notes, user stories, acceptance criteria, process maps)
• Ensure requirements are understood, traceable, and aligned with project objectives under Program Manager guidance

Process Analysis & Insights

• Map and analyze current state business processes to identify gaps, risks, and improvement opportunities
• Support future state process discussions by documenting impacts, assumptions, and dependencies
• Provide structured analytical insights to support day to day project decisions

Solution Validation & Readiness Support

• Validate proposed solution designs and workflows with SMEs to confirm feasibility and alignment to requirements
• Support solution readiness activities, including participation in testing and UAT support as required
• Confirm requirements have been met prior to implementation hand-off

Collaboration & Alignment

• Work collaboratively with Project Managers, SMEs, and delivery team members to support shared understanding of requirements and impacts
• Clarify requirements, document decisions, and address analysis-related questions to support aligned and effective project delivery.

Risk, Dependency & Change Impact Support

• Identify and document risks, dependencies, and change impacts related to requirements and process changes
• Support escalation and mitigation tracking under Project Manager direction
• Maintain analysis documentation as project scope and requirements evolve

Education:

Preferred field of study: Bachelor’s degree in business, Health Administration, Information Systems, Engineering, or a related discipline.

Experience:

Experience: 0-2 years of experience in business analysis, process support, or project delivery support.

Certifications (Preferred):

Certifications (Preferred): PMI PBA® (Professional in Business Analysis) or equivalent business analysis certification is an asset.

Additional Skills / Core Capabilities:

• Experience eliciting and documenting business requirements through interviews and workshops
• Ability to map and analyze current-state processes and support future-state design discussions
• Proficiency translating requirements into structured artefacts (e.g., user stories, acceptance criteria, traceability documentation)
• Foundational understanding of project delivery and solution lifecycle concepts
• Strong written and verbal communication skills
• Ability to manage ambiguity and work effectively under guidance in a delivery environment
• Strong collaboration and stakeholder engagement skills
• Attention to detail and commitment to documentation accuracy

Why Join SE Health?

• Competitive Total Rewards: So much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks.
• Flexibility & Belonging: Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first.
• Innovative: At SE, we are always looking for new, innovative ways to improve. You’ll be encouraged and supported to identify and make improvements to the way we do our work. As a social enterprise, we support research into Senior’s Health and Aging.
• Purpose & Impact: Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.
• Growth That Meets Your Ambition: Access tuition support, training and meaningful career pathways across a growing, future-focused organization.

About SE Health

SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.

Accessibility:

If you require accommodations due to illness or disability, please contact Talent Acquisition at [e-mail].

AI and compensation details:

AI and compensation details: We use AI to take notes during our interview.All applications and interviews are reviewed by our Talent Acquisition team. This role is a new addition. The hiring pay range is $58,000-$73,000 annually, based on experience.