Senior Business Analyst

SE Health; Markham; Hybrid; CAD 63,000 - 78,000; Full time

Benefits offered by this job

Competitive total rewards

Hybrid work

Tuition support and career development

Flexible scheduling and inclusivity

Job summary

SE Health is seeking a Senior Business Analyst to lead complex analysis across enterprise initiatives, translating ambiguous needs into clear requirements and guiding delivery with autonomy.

You will collaborate with Project Managers, Product Owners, SMEs, and delivery teams, mentor other BAs, and ensure artifacts stay current with approved changes, while supporting readiness and impact assessments across Canada.

Qualifications

• 4–6 years of business analysis, process support, or project delivery support.
• Progressive experience in cross-functional enterprise programs or transformation efforts.
• Demonstrated experience leading analysis activities with minimal supervision.
• PMI PBA® (Professional in Business Analysis) or equivalent is an asset.
• Preferred field of study: Business, Health Administration, Information Systems, Engineering.

Responsibilities

• Lead end-to-end business analysis activities for complex initiatives and inform planning.
• Elicit, analyze, and document complex needs into prioritized requirements.
• Facilitate sessions to validate assumptions and resolve conflicts.
• Collaborate with PMs, Product Owners, SMEs and delivery teams to ensure shared understanding.
• Support readiness planning, impact analysis, and transition considerations.
• Provide guidance and mentoring to other Business Analysts and ensure deliverables align with standards.

Skills

Business analysis

Requirements gathering

Stakeholder management

Process improvement

Communication

Leading analysis

Ambiguity management

Documentation

Mentoring

Education

Bachelor’s degree in Business/Health Administration/IS/Engineering

Job description

At SE Health, our people are everything—and our Home Office is an important part of that culture. When you choose to join SE Health, you become part of a caring, purpose-driven team that’s making a real difference across the country. Our Home Office is where innovation meets impact—supporting our direct care teams, driving strategic growth, and helping to shape the future of health care. As a member of our amazing Home Office team, you’ll collaborate with passionate colleagues, bring bold ideas to life, and contribute to meaningful work that supports thousands of care interactions each day. We believe in growing together, investing in our people, and creating an inclusive workplace where you can be yourself. Learn why you come first at SE Health.

Job Summary:

The Senior Business Analyst leads complex analysis work across enterprise initiatives with multiple business areas, systems, and delivery dependencies. The role operates with a high degree of autonomy, translating ambiguous business needs into clear, structured inputs that enable effective decision making and delivery. In addition to hands on analysis, the Senior Business Analyst provides guidance and quality oversight to other Business Analysts, as required.

Key Accountabilities:

Business Analysis Leadership & Planning

• Lead end‑to‑end business analysis activities for initiatives with significant complexity, integration, or ambiguity.
• Define the analysis approach, level of detail, and sequencing required based on scope, risk, and delivery model.
• Identify dependencies, constraints, and cross‑initiative impacts early to inform planning and decision‑making.
• Proactively anticipate analysis risks and adapt methods to maintain progress and clarity.

Requirements & Solution Definition

• Elicit, analyze, and document complex business needs and translate them into clear, prioritized, and traceable requirements.
• Develop and maintain high‑quality artifacts such as current/future‑state models, business rules, decision frameworks, and functional requirements.
• Facilitate structured working sessions to explore options, validate assumptions, and resolve competing needs.
• Ensure requirements align with intended business outcomes and are feasible within policy, operational, and technology constraints.

Collaboration & Delivery Alignment

• Work closely with Project Managers, Product Owners, SMEs, and delivery teams to ensure shared understanding of business intent.
• Support consistent interpretation of requirements across teams to reduce rework and execution risk.
• Serve as an escalation point for complex requirement issues or impact assessments that exceed team‑level resolution.
• Maintain alignment as priorities, scope, or delivery approaches evolve.

Delivery Support & Change Readiness

• Support solution validation through walkthroughs, reviews, and scenario‑based testing.
• Contribute to impact analysis, readiness planning, and transition considerations for new or changed processes and systems.
• Ensure analysis outputs remain current and aligned with approved changes throughout delivery.

Coaching & Practice Contribution

• Provide guidance, feedback, and informal mentoring to Business Analysts on analysis techniques and deliverable quality, as required.
• Review BA outputs to ensure consistency with standards and expectations.
• Share lessons learned and contribute to continuous improvement of business analysis practices.

Education:

Preferred field of study: Bachelor’s degree in business, Health Administration, Information Systems, Engineering, or a related discipline.

Experience:

• 4-6 years of experience in business analysis, process support, or project delivery support.
• Progressive experience in business analysis supporting complex, cross functional initiatives, enterprise programs, or transformation efforts.
• Demonstrated experience leading analysis activities with minimal supervision.

Certifications (Preferred):

PMI PBA® (Professional in Business Analysis) or equivalent business analysis certification is an asset.

Additional Skills / Core Capabilities:

• Advanced experience eliciting and documenting complex business requirements
• Strong ability to analyze current state processes and support future state design across multiple business areas
• Proficiency translating business needs into structured artefacts (e.g., requirements, user stories, acceptance criteria, traceability documentation)
• Solid understanding of project and solution delivery lifecycles
• Ability to lead business analysis activities with minimal supervision
• Strong written and verbal communication skills
• Ability to manage ambiguity and competing priorities in complex delivery environments
• Experience providing guidance or review support to other Business Analysts
• High attention to detail and commitment to documentation quality

Why Join SE Health?

• Competitive Total Rewards: So much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks.
• Flexibility & Belonging: Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first.
• Innovative: At SE, we are always looking for new, innovative ways to improve. You’ll be encouraged and supported to identify and make improvements to the way we do our work. As a social enterprise, we support research into Senior’s Health and Aging.
• Purpose & Impact: Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.
• Growth That Meets Your Ambition: Access tuition support, training and meaningful career pathways across a growing, future-focused organization.

About SE Health

SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.

Accessibility:

If you require accommodations due to illness or disability, please contact Talent Acquisition at [e-mail].

AI and compensation details:

We use AI to take notes during our interview.All applications and interviews are reviewed by our Talent Acquisition team. This role is a new addition. The hiring pay range is $63,000–$78,000 annually, based on experience.