Business Analyst

Canada Life; London; Hybrid; CAD 53,000 - 84,000; Full time

Job summary

A leading company in life and health insurance is seeking a Business Analyst for their Dealer Operations Team. This full-time position involves troubleshooting production issues, supporting various teams, and leveraging your analytical skills and industry knowledge to enhance dealer systems. The role is based in London or Toronto, offering a competitive salary with opportunities for career growth in an inclusive environment.

Qualifications

• Proven ability to remain composed and make sound decisions under pressure.
• Experience with securities, mutual funds, or investment products is an asset.
• Highly organized and detail-oriented.

Responsibilities

• Investigate, analyze, and resolve incoming requests to minimize impact.
• Communicate with technical teams and stakeholders.
• Manage resources to ensure prompt resolution.

Skills

Analytical Skills

Bilingualism in French and English

Organizational Skills

Education

Completion of the IFIC Operations and/or Investment Funds Course

Tools

Excel

SQL

Job description

Permanent Full Time

We are seeking a Business Analyst to join our Dealer Operations Team, reporting to the Manager. In this role, you will serve as a key escalation point for production issues and support the dealer systems team. You will leverage your experience and industry knowledge to troubleshoot and resolve issues efficiently, while ensuring stakeholder needs are addressed.

This position requires a fully proficient analyst who can act as a Subject Matter Expert on dealer systems and processes, and contribute to projects and strategic initiatives.

What You Will Do

1. Investigate, analyze, and resolve incoming requests to minimize operational impact on dealer operations
2. Communicate effectively with both technical teams and business stakeholders
3. Manage resources and timelines to ensure prompt resolution and minimal downtime
4. Serve as an escalation point for production support issues, including incident reporting and resolution tracking
5. Collaborate with internal and external teams such as Vendor Management, Administration, Compliance, Tax/Accounting, and Compensation
6. Operate within service standards to mitigate financial risk
7. Maintain and update team documentation, including procedural guides and job aids

What You Will Bring

1. Proven ability to remain composed and make sound decisions under pressure
2. Strong analytical skills to assess incident severity, prioritize actions, and identify root causes
3. Experience with securities, mutual funds, segregated funds, or investment products is an asset
4. Highly organized and detail-oriented
5. Proficiency in Excel and SQL
6. Completion of the IFIC Operations and/or Investment Funds Course is an asset
7. Bilingualism in French and English is a strong asset

Location: The position is flexible to be based in London or Toronto, given the size and scope of our organization.

The base salary for this position ranges from $53,200 to $83,900 annually. This includes only the base salary and does not encompass variable components such as bonuses or commissions. If selected for the next steps, your recruiter will discuss our total rewards package with you.

Applications are reviewed on a rolling basis, with a minimum of 5 business days from the posting date. Closing dates vary depending on search activity.

Be your best at Canada Life — Apply today!

At Canada Life, your voice is valued. We foster a diverse and inclusive workplace where your background, perspectives, and talents contribute to our shared success. We support your career growth and well-being, encouraging you to excel and innovate in delivering exceptional customer and advisor experiences.

Together, as part of a dedicated team, we aim to improve the well-being of Canadians. Join a trusted leader in life insurance, health insurance, investments, and retirement savings, serving over 13 million Canadians and operating in Europe and the US.

We are committed to an accessible, inclusive environment that respects and supports all employees. For accommodations during the application process, contact [e-mail]. Only qualified applicants will be contacted for interviews.