Business Analyst

Metrolinx; Greater Toronto Area; On-site; CAD 60,000 - 100,000; Full time

Job summary

An innovative agency is seeking a Business Analyst to enhance processes and operational efficiencies within the procurement team. This role involves utilizing lean methodologies to identify issues, clarify business requirements, and implement optimal solutions. The successful candidate will engage with stakeholders, propose technology improvements, and support training initiatives. Join a team committed to equity, diversity, and inclusion, and contribute to transformative projects that enhance community connectivity across the Greater Golden Horseshoe. This is an exciting opportunity to make a meaningful impact in a dynamic environment.

Benefits

Inclusive work environment

Opportunities for professional development

Flexible work arrangements

Health and wellness programs

Qualifications

• Experience as a Business or Process Analyst in the transit or public sector.
• Familiarity with continuous improvement methodologies.
• Certification in Lean or Business Process Management is desirable.

Responsibilities

• Engage in strategic initiatives to enhance business processes and operational efficiencies.
• Analyze procurement gaps and recommend solutions for continuous improvement.
• Support training efforts for staff on new processes and tools.

Skills

Business Process Analysis

Continuous Improvement

Technical Writing

Data Modeling

Presentation Skills

Education

Post-secondary degree in Engineering

Post-secondary degree in Computer Science

Post-secondary degree in Business

Tools

MS Office 365

Power Apps

Visio

Job description

Job Description

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

Our Procurement Operations Team is seeking a Business Analyst, who will support the implementation of a robust Business Process Management initiative, using lean-based methodologies to identify process issues, gaps, and inefficiencies, clarify business requirements, engineer optimal solutions, and manage people change to ensure successful implementation of future state processes. Supports and guides other Governance and Operations teams and Procurement clients with technical and subject matter expertise.

What will I be doing?

• Engages in strategic and tactical initiatives, utilizing Continuous Improvement, methodologies to enhance business processes, customer experience, and operational efficiencies.
• Identifies and analyzes procurement pain points, gaps, and inefficiencies utilizing lean methodologies, analytical models, and tools.
• Determines the root causes of procurement process issues, gaps, and inefficiencies, and develops and recommends solutions to address the findings ensuring continuous improvement.
• Consults with Metrolinx management and staff and engages with external stakeholders to further operational improvement.
• Proposes improvements to automate business processes with the effective use of technology to improve the customer experience.
• Provides guidance, subject matter expertise and positive support during change efforts; addresses arising issues by contributing expertise to proposed alternative solutions.
• Creates stability during change to maintain operational integrity (i.e., transitional maintenance and support procedures)
• Analyzes and presents process data to demonstrate impact process improvement projects.
• Maintain processes, ensuring that their corresponding procedures are documented in a clear, concise, and standardized manner.
• Support training efforts for staff on new and updated processes and procedures, ensuring smooth adoption and implementation.
• Support the implementation of new tools & technologies to improve processes as part of continuous improvement initiatives.
• Develop and maintain standardized templates to ensure consistency across the business unit and the enterprise.
• Facilitate process review meetings and lead Kaizen workshops to improve procurement processes.
  
  
  

What Skills and Qualifications Do I Need?

• Post-secondary degree in Engineering, Computer Science, Business, or a related discipline – or a combination of education, training and experience deemed equivalent.
• Demonstrated experience as a Business or Process Analyst, preferably in the transit or the public sector.
• Experience in technical writing for the development of procedures and instructional material.
• Experience in developing training material and delivering need-based training to small teams.
• Familiarity with continuous improvement as it applies to new technology implementation.
• Proficiency in representing complex concepts through presentations to colleagues and senior management.
• Certification in Lean desirable (Green Belt an asset) or demonstratable Business Process Management skills.
• Experience with computerized quantitative and analytical tools (e.g., data modeling, workflows, and business process analysis) and with MS Office 365(Power Apps, Outlook, Word, Excel, Visio, PowerPoint, Project, etc.).
• Interpersonal, oral/written/presentation communications skills to document and present business needs, instructions, reports, project documents, and implementation plans.
• Previous experience in a procurement-related role is an asset.
  
  
  

Don’t Meet Every Requirement?

If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Accommodation

We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email [e-mail] .

Application Process

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any background information provided be misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.