Business Analyst

University of Alberta; Edmonton; Hybrid; CAD 81,000 - 112,000; Full time

Job summary

The University of Alberta is seeking a Business Analyst to join OSTAD, Edmonton, with a hybrid work model. You will drive mid to large-scale process transformation across university systems and services, partnering with campus stakeholders to deliver impactful change.

Reporting to the Manager of Business Transformation, you will analyze requirements, design future-state processes, develop business cases, and support delivery while upholding equity, diversity and inclusion commitments.

Qualifications

• Related post-secondary diploma or degree in Business Administration, Computing Science, Management Information Systems or a related field.
• Minimum 5 years of progressing increasing responsibility in either a systems analyst or business analyst role.
• Certification in a Business Analysis program certified by International Institute of Business Analysts.
• Experience in lean six sigma and continuous improvement
• Experience and knowledge of change management principles, methodologies and tools. Proven organizational change management skills.
• Possess excellent communication and interpersonal skills for leading effective teams, and are able to put forth ideas confidently to stakeholders and senior leadership.

Responsibilities

• Lead the assessment of current business processes and systems to identify inefficiencies and opportunities for transformation.
• Elicit, analyze, and document complex business and functional requirements using interviews, workshops, and workflow analysis.
• Works closely with stakeholders to design future‑state processes and evaluate potential people, process, and technology solutions for feasibility and ROI.
• Provides options, advice, or recommendations regarding business process change, system functionality, or customizations/fixes required.
• Remains up‑to‑date on best practices by other Canadian post‑secondary institutions.
• Through data collection, analysis and working with stakeholders, ensures that University policy and procedures are fair, efficient, and applied consistently and equitably.
• Develops and articulates proposals on process changes based on research and data analysis.
• Leads medium to large scale multi‑disciplinary initiatives.
• Works with IST, vendors, and technical resources to ensure business requirements are built to the client’s expectations.
• Takes a lead roles in drafting project documentation, including recommendation reports and business cases.
• Plans, directs, and coordinates activities of designated projects to ensure that goals and objectives are accomplished within prescribed timeframes.
• Proactively manage changes in project scope, identify risks, and devise contingency plan.
• In collaboration with stakeholders and subject matter experts, provides leadership on developing and maintaining training programs and reference manuals.
• In collaboration with subject matter experts, provides recommendations to leadership on the implementation of new processes and procedures.
• In collaboration with stakeholders and subject matter experts, develops and implements quality management procedures and methods.
• Provides a communication link between the business areas and leadership.

Skills

Analytical thinking

Stakeholder communication

Problem solving

Leadership

Interpersonal skills

Influence and negotiation

Education

Post-secondary degree in Business Admin / MIS

Job description

Business Analyst

Edmonton, AB, Canada (Hybrid)

Job Info

• Job Identification
• 4422
• Job Category
• Information Technology
• Posting Date
• 09/30/2026, 04:14 AM
• Apply Before
• 10/15/2026, 01:55 PM
• Job Schedule
• Full time
• Locations
• Edmonton, AB, Canada (Hybrid)
• Grade
• 11
• Category Type
• Support Staff
• Position Type
• Support Staff - Auxiliary
• College/Administrative Portfolio
• VP USOF
• Faculty/Department
• Office of Strategic Transformation and Delivery
• Hours Per Week
• 40
• Annual Salary Range
• $80,697.12 to $112,461.72

About the Job

This position has a term length of 2 years.

Location - This role is hybrid with a mix of remote and in‑person. Work primarily takes place at North Campus, Edmonton.

Reporting to the Manager, Business Transformation within the Office of Strategic Transformation and Delivery (OSTAD), the Business Analyst plays a key role in complex business transformation, business process re‑engineering, and continuous improvement initiatives across the University.

The Business Analyst is responsible for proactively meeting and exceeding the diverse needs of the University community. This position works collaboratively with campus partners in the Student Service Centre, Office of the Registrar, Colleges, Faculties, Centres of Expertise, Dean of Students, University of Alberta International, Faculty of Graduate Studies and Research, Students and external partners across campus to lead mid to large scale process changes and transformation initiatives. The Business Analyst exercises autonomy and demonstrates leadership to team members within projects. The Business Analyst influences teams and stakeholders towards a unified direction to identify opportunities to improve and innovate processes, services and technology to ensure they meet the goals and objectives.

In all facets of this role, the Business Analyst endeavors to integrate and advance the University’s commitments to equity, diversity and inclusivity.

Responsibilities

Analysis

• Lead the assessment of current business processes and systems to identify inefficiencies and opportunities for transformation.
• Elicit, analyze, and document complex business and functional requirements using interviews, workshops, and workflow analysis.
• Works closely with stakeholders to design future‑state processes and evaluate potential people process, and technology solutions for feasibility and ROI.
• Provides options, advice, or recommendations regarding business process change, system functionality, or customizations/fixes required.
• Remains up‑to‑date on best practices by other Canadian post‑secondary institutions.
• Through data collection, analysis and working with stakeholders, ensures that University policy and procedures are fair, efficient, and applied consistently and equitably.
• Develops and articulates proposals on process changes based on research and data analysis.

Project implementation

• Leads medium to large scale multi‑disciplinary initiatives.
• Works with IST, vendors, and technical resources to ensure business requirements are built to the client’s expectations.
• Takes a lead roles in drafting project documentation, including recommendation reports and business cases.
• Plans, directs, and coordinates activities of designated projects to ensure that goals and objectives are accomplished within prescribed timeframes.
• Proactively manage changes in project scope, identify risks, and devise contingency plan.

Policy, Procedures, and Training

• In collaboration with stakeholders and subject matter experts, provides leadership on developing and maintaining training programs and reference manuals, and ensures updates and changes to business processes are reflected in training programs.
• In collaboration with subject matter experts, provides recommendations to leadership on the implementation of new processes and procedures.

Quality Assurance

• In collaboration with stakeholders and subject matter experts, develops and implements quality management procedures and methods.

Communication and Collaboration

• Provides a communication link between the business areas and leadership.

Qualifications

• Related post‑secondary diploma or degree in Business Administration, Computing Science, Management Information Systems or a related field.
• Minimum 5 years of progressing increasing responsibility in either a systems analyst or business analyst role.
• Certification in a Business Analysis program certified by International Institute of Business Analysts.
• Experience in lean six sigma and continuous improvement
• Experience and knowledge of change management principles, methodologies and tools. Proven organizational change management skills.
• Exceptional analytical and conceptual problem‑solving skills and ability to synthesize and clearly communicate complex findings to various stakeholders.
• Demonstrate the ability to build relationships, communicate, influence, advocate, and negotiate with a wide variety of stakeholders.
• Possess excellent communication and interpersonal skills for leading effective teams, and are able to put forth ideas (written, verbal, and presentations) confidently to stakeholders and senior leadership.
• Knowledge of the post‑secondary environment is an asset.

About the Team

The Office of Strategic Transformation and Delivery (OSTAD) is the engine room for the organization’s most ambitious goals. We don’t just plan for the future; we build the roadmap to get there. Our mission is to bridge the gap between high‑level vision and tangible results by driving large‑scale, cross‑functional initiatives that redefine how we operate. We are a team of problem‑solvers, dot‑connectors, and catalysts. If you thrive in high‑impact environments where "the status quo" is a challenge to be met, the OSTAD is where you’ll do your best work.

About University of Alberta

The University of Alberta, its buildings, labs and research stations are primarily located on the territory of Néhiyaw (Cree), Niitsitapi (Blackfoot), Métis, Nakoda (Stoney), Dene, Haudenosaunee (Iroquois) and Anishinaabe (Ojibway/Saulteaux), lands that are now known as part of Treaties 6, 7 and 8 and homeland of the Métis. The University of Alberta respects the sovereignty, lands, histories, languages, knowledge systems and cultures of all First Nations, Métis, and Inuit.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross‑section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms—physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.

The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.

L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes de toute orientation sexuelle ou identité et expression de genre; et toutes les personnes qui peuvent contribuer à la diversification des idées et à l'université à postuler.