Educational Technology Coordinator

University of Alberta; Edmonton; Hybrid; CAD 65,000 - 90,000; Full time

Job summary

The University of Alberta seeks an Educational Technology Coordinator to lead the implementation and ongoing enhancement of educational technologies for Post-Professional Programs at North Campus Edmonton. You will collaborate with faculty, instructional designers, and project teams to deliver high-quality online courses and resources.

Responsibilities include evaluating tools, configuring LMS environments, and providing learner/instructor support, with a focus on quality and accessibility

Qualifications

• Undergraduate degree preferred - related to educational technology, education, information management, or similar field
• Minimum 2 years experience in technology-enhanced learning environment, preferably at a postsecondary level
• Minimum 2 years experience with Canvas (and/or LMS) and content authoring/production tools
• Experience with Google Suite and various educational technologies
• Experience with Articulate (Rise/Storyline) and web design or programming skills preferred
• Strong client service orientation and communication skills in a dynamic team setting
• Excellent organizational and time-management skills

Responsibilities

• Lead production and maintenance of online courses and modules, ensuring alignment with program priorities and quality standards
• Provide learner and instructor support for online learning environments and tools (Canvas, Google Apps, Articulate, Zoom)
• Develop learning resources and documentation such as tutorials and handbooks
• Coordinate with central resources to evaluate and implement educational technologies
• Oversee testing, QA, and accessibility compliance (SCORM and related specs)

Skills

Client service orientation

Communication skills

Time management

Team collaboration

Problem solving

Organizational skills

Technical adaptability

Education

Undergraduate degree in Educational Technology or related field

Tools

Canvas

Google Suite

Articulate Rise/Storyline

Zoom

Google Meet

Job description

Job Description

This competition is open to all applicants however; internal applicants will be given priority consideration based on minimum qualifications, or a combination of experience, skills, and abilities before external applicants are considered. Secondment will be considered. This position has a term length of 1 year plus 1 day, with the possibility of extension.

Location

This role is hybrid with a mix of remote and in-person work at North Campus Edmonton.

Position Summary

The role leads the implementation, optimization, and continuous improvement of educational technologies supporting Post-Professional and Continuing Education programming. While primarily dedicated to these programs, the position also provides educational technology expertise and support for courses and initiatives within the Faculty of Pharmacy and Pharmaceutical Sciences, as operational priorities and capacity permit. The position serves as the Faculty's educational technology specialist for these programs, advising leadership, instructors and project teams on technology solutions, the established quality standards and innovation.

You will be part of a cross functional team that must work collaboratively and share in collective responsibility for the provision of a high quality of service and end-to-end support for unit initiatives.

Working under the operational direction of the Manager of Post-Professional Programs, you will lead the evaluation, recommendation, implementation and continuous enhancement of educational technologies supporting multiple post-professional programs. You will also collaborates extensively with broader project staff (such as academic leads, subject matter experts, instructional designers, project managers, etc) in the production of online courses, modules, interactive learning tools, multimedia resources, documentation, and learner support / reference resources. Additionally, the incumbent helps to provide ongoing orientation and technology-focused support to enrolled students as well as support for instructors when it comes to the delivery and maintenance of course content, ensuring adherence to established specifications and standards.

The work of the Educational Technology Coordinator is multi-faceted and requires a client service orientation, and a high level of knowledge, analytical, and time-management skills.

Responsibilities

Online / Hybrid Course Production and Maintenance

• Implements course development and educational technology requirements in alignment with established program priorities, delivery timelines, and quality standards coordinated through the Manager, Post-Professional Programs.
• Working within approved faculty and program priorities and established instructional and quality standards, provides professional leadership in the production, implementation, and continuous improvement of online course and module presentation, independently determining the appropriate technical and instructional approach, educational technologies, configurations, accessibility features, and testing/development approach in collaboration with faculty, subject matter experts, and project stakeholders.
• Works with project staff to identify, document, prioritize, and complete project requirements (e.g. learner attributes, learning objectives, instructional approaches, assessment and reporting practices).
• Performs testing and quality assurance to verify that all completed projects are standards compliant following SCORM and other relevant specifications.
• Coordinates with the Assessment and Evaluation team to create and maintain remotely proctored online exams and to set up learner exam accommodations as identified.

Learner and Instructor Support

• Works collaboratively with learner administration and student services roles to support a consistent and seamless learner experience across post-professional programs.
• Resolves technical or learner help requests and issues related to course activity and completion requirements, Canvas, Google Apps, Articulate/Rise and other online learning resources.
• Provides technology-related orientations and tutoring to both learners and instructors.
• Provides support as necessary for online sessions conducted via Zoom or Google Meet.
• Develops learning resources and support documentation such as tutorials, tip sheets, chatbot development, and learner handbook / reference resources.

Education Technology Selection, Implementation, and Maintenance

• Coordinating as necessary with central resources (such as the Online and Continuing Education team, Centre for Teaching and Learning, IST, etc), participates in the research, evaluation, and testing of all new tools and technologies considered for use in courses
• Leads the technical evaluation and development of technology implementation strategies within approved Faculty and program direction, including quality assurance, training, documentation, transition, and release
• Leads implementation and configuration of educational technologies within established governance frameworks, including lifecycle management through monitoring ongoing support, compatibility and fitness for purpose, and identifying when upgrades, replacement or retirement should be considered.

Administrative / Project Support

• Informs the educational technology components of cross-functional projects to establish and track project milestones, etc
• Facilitates the planning, coordination, and documentation of educational technology project initiatives, ensuring project plans, decisions, risks, and action items are accurately documented, communicated, and proactively managed in collaboration with the Manager and Director.

Qualifications

• Undergraduate degree preferred - preferably related to educational technology, education, information management, or a related field
• Minimum 2 years experience working within a technology enhanced learning environment, preferably at a postsecondary level
• Minimum 2 years experience with Canvas (and/or other learning management systems) and content authoring and production tools
• Demonstrated aptitude and comfort with learning and utilizing both administrative technologies (Google Suite, etc) and preferably, a variety of different educational technologies
• Experience with Articulate (Rise, Storyline, etc), web design and/or other programming skills preferred
• Superior client service orientation and communication skills including the ability to facilitate the completion of tasks and objectives in a dynamic and demanding team setting
• Excellent organizational and time management skills including the ability to think creatively, strategize, problem-solve, prioritize, and execute in the face of strict deadlines

This position is subject to all applicable terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package.

The University of Alberta, its buildings, labs and research stations are primarily located on the territory of Néhiyaw (Cree), Niitsitapi (Blackfoot), Métis, Nakoda (Stoney), Dene, Haudenosaunee (Iroquois) and Anishinaabe (Ojibway/Saulteaux), lands that are now known as part of Treaties 6, 7 and 8 and homeland of the Métis. The University of Alberta respects the sovereignty, lands, histories, languages, knowledge systems and cultures of all First Nations, Métis, and Inuit.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more .

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms—physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.

The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.

L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes de toute orientation sexuelle ou identité et expression de genre; et toutes les personnes qui peuvent contribuer à la diversification des idées et à l'université à postuler.

About The Team

The Faculty of Pharmacy and Pharmaceutical Sciences offers one of Canada’s top-ranked PharmD programs, along with a suite of postgraduate opportunities. Serving approximately 650 students annually, the faculty integrates research, teaching, and clinical practice to prepare future pharmacists and pharmaceutical scientists for leadership in healthcare and drug development.