Business Analyst

ARC Business Solutions Inc.; Calgary; On-site; CAD 70,000 - 110,000; Full time

Benefits offered by this job

Profit sharing

Comprehensive benefits

Job summary

ARC Business Solutions Inc. is seeking an experienced Business Analyst with a strong background in software development, Agile delivery, and organizational change for client opportunities.

The BA will bridge business and technical teams across the full software development lifecycle, eliciting requirements, facilitating Scrum ceremonies, coordinating testing in Jira, and preparing end users for change through training and communications.

Qualifications

• Minimum 5 years as a Business Analyst on software development projects.
• Experience gathering and documenting business & functional requirements and acceptance criteria.
• Experience with Agile/Scrum teams and Scrum Master responsibilities.

Responsibilities

• Bridge business and technical teams across the full software development lifecycle.
• Elicit and document requirements, facilitate Scrum ceremonies.
• Coordinate testing in Jira and maintain process documentation.
• Prepare end users for change through training and communications.
• Support organizational change management (OCM) and stakeholder assessments.

Skills

Business Analyst

SDLC knowledge

Agile/Scrum

Jira

Stakeholder mgmt

Education

Computing Science degree

Tools

Confluence

Jira

Zephyr

Xray

Job description

About the Company

ARC Business Solutions Inc. is an established, customer-focused information technology consulting firm with proven expertise
in combining strategy, innovation, and technical excellence to deliver practical business solutions. ARC operates across Canada
and the United States, with offices in Edmonton, Calgary, Regina, Toronto and Rutland, Vermont, serving a diverse range of private
and public sector clients. ARC’s services include Solutions Delivery, Enterprise Information Management (EIM), Managed IT Services,
Utility Sector Consulting, Nuclear Sector Consulting, Oil & Gas Pipeline Solutions, and AI Strategy & Data Analytics. Our team
brings extensive experience across Energy, Utilities, Government, Financial Services, and the Public Sector, delivering solutions
that help organizations modernize, improve efficiency, and achieve their strategic objectives.

Job Summary

ARC Business Solutions Inc. is currently seeking an experienced Business Analyst with a strong background in software development,
Agile delivery and organizational change for opportunities with clients.

ROLE: BUSINESS ANALYST

The Business Analyst will bridge business and technical teams across the full software development lifecycle:
eliciting and documenting requirements, facilitating Scrum ceremonies, coordinating testing in Jira,
keeping process documentation current, and preparing end users for change through training and communications.
Candidates with utility sector experience will be given additional consideration.

Required Experience

The successful candidates possess demonstrated experience in the following areas:

MANDATORY

1. Minimum 5 years of experience as a Business Analyst on software development projects, across the full software development lifecycle (SDLC)


2. Experience gathering, analyzing and documenting business and functional requirements, user stories and acceptance criteria


3. Experience working on Agile/Scrum teams, including serving as Scrum Master (facilitating sprint planning, daily stand-ups, backlog refinement, sprint reviews and retrospectives)


4. Project management experience, including managing scope, schedules, risks, issues, dependencies and status reporting


5. Working knowledge of ITIL practices, including incident, problem, change and release management


6. Experience creating, updating and maintaining process documentation, including current and future state process maps, standard operating procedures (SOPs) and business rules


7. Experience planning and executing testing in Jira, including writing test cases, coordinating user acceptance testing (UAT) and tracking defects through to resolution


8. Experience supporting organizational change management (OCM), including stakeholder impact assessments, communications, and developing and delivering end-user training and training materials


9. Ability to work effectively with all levels of the client organization


10. A successful track record of delivering solutions


11. A minimum of 2 client references from your most recent projects are required to confirm these mandatory qualifications

DESIRABLE

1. Experience in the Utilities sector (power, natural gas, water, oil and gas); this is considered a strong asset


2. Familiarity with utility business systems such as Customer Information Systems (CIS), billing, work and asset management, outage management or GIS


3. Experience working in Government, Crown Corporations or delivering solutions to Provincial Departments


4. Relevant certifications such as CBAP/CCBA (IIBA), PMP or CAPM, Certified ScrumMaster (CSM) or Professional Scrum Master (PSM), ITIL 4 Foundation, or Prosci or equivalent change management certification (or in progress)


5. Experience with Confluence or other Atlassian tools, and Jira test management add-ons such as Zephyr or Xray


6. Experience in Business Process Reengineering


7. Experience facilitating workshops or JAD sessions


8. Experience developing business cases or business case summaries


9. Experience developing Use Cases or UML models


10. Experience documenting data models and working with SQL for data analysis and validation


11. Experience with projects spanning multiple technical environments and enterprise applications


12. Experience working within an Enterprise Architecture environment


13. Experience implementing web-based and cloud solutions

Education

A degree or diploma in Computing Science, Information Systems, Business Administration or a related field, and/or relevant industry certifications, are desirable criteria for our selection.

Compensation & Benefits

We offer a competitive salary, profit sharing, and comprehensive benefits package. These positions can be filled by fulltime ARC employees or contractors.