Techno-functional SAP Support Specialist

Insight Global; Vancouver; On-site; CAD 90,000 - 130,000; Full time

Job summary

Insight Global is seeking a SAP Support Specialist to provide technical and functional support to the Supply Chain team, focusing on SAP S/4HANA and EWM. The role includes resolving end-user issues, supporting process improvements, and building SAP reports and dashboards with Power BI and Microsoft Office.

Occasional site travel is required. The ideal candidate has 7+ years in SAP support, S/4HANA experience (MM, EWM), and PM/FICO knowledge, plus a SAP BW/4HANA Delta certification or equivalent.

Qualifications

• 7+ years of SAP support or system administration experience with hands-on EWM and MM proficiency.
• Bachelor's degree in CS/IS/Business related field.
• SAP Certified Specialist – BW/4HANA Delta or related SAP certificate.
• Experience with SAP S/4HANA (MM, EWM) plus knowledge of PM/FICO and procurement, inventory, audit compliance, and reporting tools.
• Experience in remote or industrial operations such as mining, oil and gas, or similar sectors is preferred.

Responsibilities

• Provide technical and functional SAP support to the Supply Chain team and coordinate with IT and external partners.
• Resolve end-user issues promptly and support process improvements and reporting tool development.
• Translate business needs into SAP functional specs and support system improvements and third-party tool integrations.
• Design, develop, and maintain SAP reports and dashboards using Power BI and Microsoft Office.
• Manage user access, security profiles, and support SOX/audit documentation while delivering SAP training.

Skills

EWM expertise

MM procurement and inventory

SAP S/4HANA

PM/FICO knowledge

Audit compliance

Power BI

Microsoft Office

Education

Bachelor's degree in Computer Science, Information Systems, Business Management, Business Administration or related field

SAP BW/4HANA Delta certification

Tools

Power BI

Microsoft Office

Job description

Job Description

The SAP Support Specialist provides both technical and functional support to the Supply Chain team, with a focus on SAP S/4HANA

and Extended Warehouse Management (EWM) software. This role is responsible for resolving end user issues promptly, supporting

continuous process improvements, developing and maintaining reporting tools, and assisting in the implementation of new SAP

functionalities. Occasional travel to operational sites, sometimes on short notice.

Serve as the primary point of contact for SAP-related support, coordinating with IT and external partners to resolve issues and manage system updates

Translate business needs into SAP functional specifications to support system improvements and third‑party tool integrations

Design, develop, and maintain SAP reports and dashboards to support operational, KPI, and compliance tracking using tools such as Power BI and Microsoft Office

Ensure data accuracy and compliance by managing user access, security profiles, and supporting audit and SOX documentation

Deliver SAP training through onboarding, refresher sessions, and user feedback meetings

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Minimum of seven (7) years of experience in SAP support or system administration, with significant hands‑on expertise in EWM as well as a strong proficiency in MM for procurement and inventory management.

A Bachelor’s degree in Computer Science, Information Systems, Business Management, Business Administration or a related field

SAP Certified Specialist– SAP BW/4HANA Delta certificate or related SAP Certificate as deemed by the Company is required

Experience with SAP S/4HANA (MM, EWM), plus knowledge of PM/FICO and a strong grasp of procurement, inventory, audit compliance, and reporting tools. Experience within remote or industrial operations such as mining, oil and gas, or similar sectors is preferred.