Business Analysis Specialist

SE Health; Markham; Hybrid; CAD 72,000 - 91,000; Full time

Benefits offered by this job

Comprehensive benefits

Flexible pay options

Tuition support

Job summary

SE Health is looking for a Business Analysis Specialist to lead business analysis standards and community practice. You will work collaboratively in a dynamic environment, supporting various projects while ensuring high-quality analysis practices. This role is crucial for fostering a culture of continuous improvement within the organization.

The ideal candidate has 6-8 years of business analysis experience and a bachelor's degree in a relevant field. SE Health offers competitive compensation and a supportive, inclusive work environment.

Qualifications

• 6 - 8+ years of experience in business analysis.
• Experience managing requirements in complex environments.
• Proficiency in creating BA standards and templates.

Responsibilities

• Own business analysis standards and tools.
• Lead the Business Analysis Community of Practice.
• Provide coaching to Business Analysts.

Skills

Business analysis lifecycle

Coaching and mentoring

Process improvement (Lean, Six Sigma)

Communication and facilitation

Education

Bachelor's degree in business, Information Systems, or related discipline

Tools

Business analysis tools and templates

Job description

At SE Health, our people are everything—and our Home Office is an important part of that culture. When you choose to join SE Health, you become part of a caring, purpose-driven team that’s making a real difference across the country. Our Home Office is where innovation meets impact—supporting our direct care teams, driving strategic growth, and helping to shape the future of health care. As a member of our amazing Home Office team, you’ll collaborate with passionate colleagues, bring bold ideas to life, and contribute to meaningful work that supports thousands of care interactions each day. We believe in growing together, investing in our people, and creating an inclusive workplace where you can be yourself. Learn why you come first at SE Health.

Job Summary

The Business Analysis Specialist owns business analysis standards, tools, and capability development as part of the PM/BA Centre of Excellence, ensuring consistent, high-quality business requirements and analysis practices across SE Health. This role designs and maintains the enterprise BA playbook, templates, and tools; leads the Business Analysis Community of Practice; and provides coaching and advisory support to Business Analysts and delivery teams across the organization. Operating as a Centre of Excellence advisor, the role enables delivery teams to apply the right level of analysis discipline while balancing enterprise consistency with practical flexibility. The Business Analysis Specialist contributes to building the foundation for and advancing enterprise delivery maturity and capability, rather than performing day-to-day business analysis activities.

Enable Enterprise BA Standards, Templates & Tools

• Design, develop and maintain enterprise business analysis standards, templates, and tools aligned to SE Health delivery ways of working.
• Create and refine practical playbooks and resources covering requirements elicitation, documentation, validation, and solution assessment that enable consistent, high-quality analysis execution across initiative types.
• Establish quality standards and evaluation criteria for BA work products to ensure analysis artifacts support delivery outcomes and decision-making.
• Partner with the other Practice Leads to ensure BA standards integrate seamlessly with project management and change management practices.

Business Analysis Community of Practice Leadership

• Design, launch and lead the Business Analysis Community of Practice (CoP), fostering consistency, knowledge sharing, and capability development.
• Enable shared learning and practical alignment across Business Analysts working in different areas and delivery contexts.
• Support BA community engagement, participation, and adoption of common practices.
• Track CoP engagement and impact, adjusting format and content based on BA community needs and feedback.

Coaching & Advisory Support

• Provide coaching and advisory support to Business Analysts and delivery teams on requirements, analysis approaches, and best practices.
• Support teams working on moderate to high complexity initiatives on an as‑needed basis.
• Strengthen BA practice credibility and effectiveness through practical guidance grounded in delivery experience.

Integration of BA Practices within Enterprise Delivery Framework

• Support integration of business analysis practices within the broader enterprise delivery framework, ensuring alignment with project management and change management practices.
• Enable consistency in how analysis is applied across a federated enterprise delivery framework, providing oversight on teams’ adherence without relying on direct authority.
• Provide guidance to teams on applying the right level of analysis discipline based on initiative complexity, risk, and organizational maturity.

Continuous Improvement of BA Practices

• Collect and analyze delivery feedback, lessons learned, and BA practice performance data to continuously improve BA standards, tools, and playbooks.
• Conduct periodic maturity assessments of BA capability across the enterprise and identify targeted improvement opportunities.
• Adapt standards and tools pragmatically to improve usability and adoption.
• Contribute to enterprise capability uplift by evolving BA practice approaches over time.

Education

Preferred field of study: Bachelor's degree in business, Information Systems, Health Administration, Management, or a related discipline.

Experience

• 6 - 8+ years of experience in business analysis, including complex project environments, with demonstrated experience:
• Defining and managing requirements across an end to end delivery lifecycle.
• Working on cross functional or enterprise level initiatives involving multiple stakeholders, systems or business units (e.g., digital transformation, clinical process redesign, operational improvement).
• Contributing to or working within a PMO / Centre of Excellence / structured delivery environment.
• Supporting or mentoring other Business Analysts and working with Project Managers and delivery teams.
• Creating BA standards, templates, or playbooks (preferred).

Additional Skills/Abilities Required

• Strong expertise across the end‑to‑end business analysis lifecycle, including requirements, process analysis, and solution validation.
• Demonstrated ability to define and apply consistent business analysis practices across complex delivery environments.
• Proven coaching and advisory capability to support and mentor Business Analysts without direct authority.
• Experience designing and leading communities of practice, professional development programs, or knowledge-sharing forums.
• Ability to create training curricula, deliver workshops, and build BA capability at scale across the enterprise.
• Experience contributing to or operating within a Centre of Excellence, PMO, or structured delivery environment where standards were defined or evolved.
• Process improvement mindset with experience applying Lean, Six Sigma, or continuous improvement methodologies to enhance BA practice effectiveness.
• Ability to assess BA work quality, evaluate capability maturity, and design improvement roadmaps.
• Demonstrated ability to drive adoption of standards and practices across federated teams without direct control.
• Ability to translate BA practice value into business outcomes for senior leadership communication.
• Strong communication and facilitation skills.
• Ability to operate across multiple initiatives in a federated organization.

Certifications (Preferred)

• PMI‑PBA (Professional in Business Analysis)
• CBAP (Certified Business Analysis Professional) from IIBA
• Agile / Scrum certifications (e.g., CSM, PMI‑ACP)
• Lean Six Sigma (Green Belt or equivalent)

Why Join SE Health?

• Competitive Total Rewards: So much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car‑loan support, housing solutions and exclusive staff perks.
• Flexibility & Belonging: Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first.
• Purpose & Impact: Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.
• Growth That Meets Your Ambition: Access tuition support, training and meaningful career pathways across a growing, future‑focused organization.

About SE Health

SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well‑being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.

Accessibility

If you require accommodations due to illness or disability, please contact Talent Acquisition at [e-mail].

AI and compensation details

We use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a new addition. The total target compensation for this position is $72,000 - $91,000. The compensation offered is determined based on the successful candidate’s relevant experience, skills, and competencies, taking into consideration internal equity.