Business Administration Support

Wellington-Altus; Burlington; On-site; CAD 45,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Life and accident insurance

Discretionary bonuses

Job summary

Wellington-Altus Private Wealth is seeking a Business Administration Support to join its Toronto corporate office. The role reports to the Branch Administration Manager and focuses on ensuring smooth branch operations, internal and external client service, and efficient administrative support.

The ideal candidate will have a diploma in business administration or related field, 3+ years in a client-service role, and proficiency with MS Office.

Qualifications

• 3+ years’ client-service experience.
• Experience in wealth management preferred.
• Equivalency of education and experience may be considered.

Responsibilities

• Oversee day-to-day branch operations and administration, including office maintenance and supplies.
• Serve as primary contact for staff on office issues.
• Prepare correspondence, reports, agendas and minutes.
• Organize information, workflows, and office activities; improve processes.
• Coordinate office functions and events and mail/courier services.
• Perform cheque deposits and general administrative tasks.
• Assist Advisors in preparing for client meetings and scheduling.

Skills

Client-service facing

Attention to detail

Interpersonal skills

Organization

Communication across mediums

Education

Diploma in business administration or related field

Tools

MS Office (Word, Excel, PowerPoint, Teams, Outlook)

Job description

Location

This position will be based in our Toronto Corporate Office.

Our organization

Founded in 2017, Wellington-Altus Private Wealth Inc. (Wellington-Altus) is Canada's top-rated* investment dealer and a subsidiary of Wellington-Altus Financial Inc., one of Canada’s Top Growing Companies**. With more than $55 billion in assets under administration and offices across the country, Wellington-Altus identifies with successful, entrepreneurial advisors, and their high-net-worth clients.

• Investment Executive 2026 Brokerage Report Card.
• Report on Business 2026 rankings.

The opportunity

The role of Business Administration Support, who reports to the Branch Administration Manager (BAM), is responsible for effectively managing all administrative aspects of the branch operations. This includes the provision of operational and administrative support to the branch, in addition to consistent demonstration of exceptional internal and external client service.

Key responsibilities

• Overseeing and managing the smooth day to day branch operations and administration including maintenance of office, office equipment, tidiness of common areas, ensuring adequate inventory of office and kitchen supplies.
• Acting as the branch primary point of contact for staff regarding any office maintenance issues.
• Preparing correspondence and various documents such as reports, presentations, meeting agendas, and minutes.
• Organizing and coordinating information, workflow, and other office activities; creating new or improve existing processes and procedures to ensure administrative effectiveness.
• Coordinating office functions and events.
• Coordinating the delivery and pick up of mail and couriers.
• Performing cheque deposits.
• Acting as a general resource person concerning the firm’s products, procedures, and policies.
• Ensuring customer service standards/operational procedures are communicated and maintained.
• Greeting clients, responding to client phone calls and emails in a timely and friendly manner.
• Assisting Advisors in preparing for client meetings, booking meetings and/or boardrooms and scheduling client appointments.
• Developing strong employee relations and support while staying consistent and maintaining culture and branch rapport.
• Act as a general resource person for clients (ex: printing statements, tax slips).
• Performing general administrative tasks (ex: prepare letters, client communications pieces).
• Performing other duties as assigned by the BAM, SRBAM, & SVP to support the Branch.

The ideal candidate will possess

• A diploma in business administration, accounting, finance, or similar field of study is an asset
• 3+ years’ experience in a client-service facing role.
• Experience in the wealth management industry is preferred.
• Equivalent combination of education and experience may be considered.
• Proficiency with the MSOffice suite, including Word, Excel, PowerPoint, Teams, and Outlook.
• Excellent attention to detail and problem-solving skills.
• Exemplary interpersonal skills: an ability to communicate effectively and work collaboratively, across multiple mediums (in-person, over the phone, and virtually).
• Strong organizational and administrative skills and able to manage a large volume of competing priorities.
• Ability to maintain the highest levels of confidentiality.
• A reliable, consistent work ethic.
• A client/advisor-focused attitude, with a commitment to providing extraordinary service.

Compensation & Benefits

• Range $45,000 - $50,000 annually.
• This range represents Wellington-Altus' expected range of compensation for this position. Actual compensation will vary and will be based on various factors, such as location, skills, experience, and qualification for the role. Compensation for part-time roles will be pro-rated based on number of hours regularly worked.
• Wellington-Altus' total compensation package for employees may also include discretionary bonuses as well as other perks and rewards. Wellington-Altus also offers health insurance, accident and life insurance, and other unique benefits per location.

Conditions of employment

• Must be legally eligible to work in Canada.
• A background check, satisfactory to the employer, may be required of the successful applicant prior to commencing employment.

Wellington-Altus Private Wealth is strongly committed to equity and diversity within its community and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.

If you require accommodation for the recruitment process, please let us know at the point of application.