Associate

Wellington-Altus; Greater Sudbury; On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Accident and life insurance

Job summary

Wellington-Altus Financial Inc. seeks an Associate to support client service and operations for our Wealth team in Sudbury, ON. You will assist licensed professionals, manage client records, and coordinate with Advisors on account-related activities.

The role emphasizes accuracy, confidentiality, and proactive communication, with a focus on delivering exceptional client service in a high-growth environment.

Qualifications

• Proficiency with MS Office (Word, Excel, PowerPoint, Teams, Outlook).
• 2–5+ years financial services industry experience in a growth environment.
• Bachelor’s or Master’s degree in business, accounting, finance or related field, or equivalent work experience.

Responsibilities

• Provide client service support by responding to inquiries, scheduling appointments, and maintaining client records.
• Serve as liaison between clients and licensed professionals; convey messages and coordinate follow-ups.
• Perform administrative tasks such as preparing DocuSign information and daily reports for Investment Advisors.

Skills

MS Office

Client service

Communication

Time management

Education

Bachelor’s or Master’s in business administration, accounting, finance or related field

Tools

Croesus

Salesforce

Job description

Location: This position will be based in Sudbury, ON.

Our organization:

Founded in 2017, Wellington-Altus Financial Inc. (Wellington-Altus) is one of Canada’s Top Growing Companies* and the parent company to Wellington-Altus Private Counsel Inc., Wellington-Altus USA Inc., Wellington-Altus Insurance Inc., Wellington-Altus Group Solutions Inc., Independent Advisor Solutions Inc., and Wellington-Altus Private Wealth Inc—the top-rated** investment dealer in Canada. With more than $50 billion in assets under administration and offices across the country, Wellington-Altus identifies with successful, entrepreneurial advisors and portfolio managers, and their high-net-worth clients.

• Report on Business 2025 rankings.
• Investment Executive 2026 Brokerage Report Card.

The opportunity:

Reporting to the Lead Investment Advisor, the Associate will participate in a broad range of administrative and operational projects and tasks to support the efficient and successful operations of the team. The Associate will act as a resource person for Associates and Advisors on the team, and will do so by completing administrative tasks, reporting, and account-related activities for the team.

Key responsibilities include:

Client Service Support

• Assisting licensed professionals in managing client relationships by responding to inquiries, scheduling appointments, and maintaining client records.
• Serving as a point of contact for clients and ensuring their needs are addressed promptly and effectively.
• Acting as a liaison between clients and licensed professionals, conveying messages and coordinating follow-up actions.

Administrative and Operational Support

• Acting as a general administrative and operational resource for Associates and Advisors (ex: printing statements, tax slips).
• Completing a variety of administrative tasks related to account management such as preparing DocuSign information.
• Preparing daily reports for the Investment Associates and Investment Advisors.
• Providing information, where requested and approved by an Associate or Advisor, on the status of a client’s account and providing account balances, quotes and other marketing information.
• Maintaining client files, ensuring that all documentation and notes are compliant with industry regulations.
• Performing general administrative tasks (ex: preparing letters, client communication pieces, etc.).
• Proactively staying informed and up to date regarding Company policies and procedures and compliance updates.

The ideal candidate will possess:

• Proficiency with the MSOffice suite, including Word, Excel, Powerpoint, Teams, and Outlook.
• Experience working with Croesus and Salesforce considered an asset.
• A bachelor's or master's degree in business administration, accounting, finance or related field, or equivalent work experience.
• 2-5+ years’ financial services industry experience working in a high growth environment.
• 2+ years’ experience in a customer/client-service facing role.
• Equivalent combination of education and experience may be considered.
• Experience in the wealth management or other regulated industry is a strong asset.
• Valid CSC/CPH or Canadian Investment Regulatory Exam (CIRE) is considered an asset.
• Demonstrated ability to manage day to day responsibilities and long-term priorities with a high degree of accountability and reliability.
• Proven ability to take initiative and work independently in a dynamic environment.
• Strong understanding of ethical conduct, integrity, and client confidentiality requirements.
• Commitment to delivering exceptional client service.
• Strong interpersonal skills with the ability to communicate effectively and collaborate across multiple mediums (in-person, over the phone, and virtually).
• Proven problem-solving and critical thinking skills.
• Strong organizational and time management skills.
• Ability to manage ambiguity and effectively prioritize a high volume of competing demands.
• Strong written and verbal communication skills.
• Ability to maintain the highest levels of confidentiality.

Compensation & Benefits:

Range $40,000 - $60,000 annually.

This range represents Wellington-Altus' expected range of compensation for this position. Actual compensation will vary and will be based on various factors, such as location, skills, experience, and qualification for the role. Compensation for part-time roles will be pro-rated based on number of hours regularly worked.

Wellington-Altus' total compensation package for employees may also include discretionary bonuses as well as other perks and rewards. Wellington-Altus also offers health insurance, accident and life insurance, and other unique benefits per location.

Conditions of employment:

• Must be legally eligible to work in Canada.
• A background check, satisfactory to the employer, may be required of the successful applicant prior to commencing employment.

Wellington-Altus Private Wealth is strongly committed to equity and diversity within its community and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.

If you require accommodation for the recruitment process, please let us know at the point of application.