Building Permit Intake Specialist

City Of Hamilton; Hamilton; On-site; CAD 42,000 - 54,000; Full time

Job summary

City of Hamilton is seeking a Permit Intake Clerk to support the Building Division and front counter operations. You will process building permit applications, respond to inquiries, and assist with documentation and data entry in a busy municipal office.

Applicants should have strong computer skills (Word, Excel, Outlook) and prior experience with customer service. Familiarity with POSSE and permit tracking systems is preferred. 35-hour work week in a supportive team.

Qualifications

• Previous administrative experience in a city or public-sector setting.
• Proficient computer skills with Word, Excel and Outlook.
• Experience with Building Permit Tracking Systems (POSSE) is preferred.
• Strong customer service skills and ability to manage inquiries.

Responsibilities

• Handle front counter duties and respond to public inquiries about building permits.
• Prepare and type documents, reports and letters, ensuring accuracy.
• Process permit applications, compile supporting documents and track status.
• Enter revenue and fees in POS terminal and coordinate with accounting.
• Schedule meetings and maintain filing and record-keeping for the section.

Skills

Microsoft Word

Excel

Outlook

Tools

POSSE

Job description

City of Hamilton is seeking a Permit Intake Clerk to support the Building Division and front counter operations. You will process building permit applications, respond to inquiries, and assist with documentation and data entry in a busy municipal office.

Applicants should have strong computer skills (Word, Excel, Outlook) and prior experience with customer service. Familiarity with POSSE and permit tracking systems is preferred. 35-hour work week in a supportive team.