Building Operations Supervisor

Madison Group of Companies; Toronto; On-site; CAD 90,000 - 100,000; Full time

Job summary

The Madison Group of Companies in Toronto, Ontario, is seeking a Building Operations Supervisor for our commercial properties. You will oversee on-site building operators, coordinate vendor support, and coach staff to ensure reliable day-to-day operations across a diversified portfolio.

Strong knowledge of BAS, HVAC, electrical and plumbing systems, plus experience with MRI Angus and Yardi Voyageur, is required.

Qualifications

• Industry standard educational qualifications (BES I & II, SMT®, SMA®, etc.) or equivalent experience.
• Must have a valid Ontario driver's license.
• Ability to perform basic repairs – plumbing, drywall, floors, doors, and temperature adjustments.
• Ability to troubleshoot major plumbing, electrical and mechanical systems.
• Knowledge of building codes and safety standards.
• Working knowledge of MRI Angus, Yardi Voyageur, Building Automation Systems and Microsoft Office.
• Good communication and interpersonal skills.
• Excellent customer service skills.
• Detail oriented and good scheduling skills.

Responsibilities

• Organize daily, weekly, and monthly action items for all properties.
• Supervise contractors and staff across locations and ensure daily operations.
• Review work orders and ensure timely response and resolution.
• Troubleshoot BAS, lighting, HVAC, and access systems.
• Communicate with tenants and support staff to resolve concerns promptly.
• Coordinate with Operations on building maintenance and safety.
• Lead staff coaching and implement best practices on-site.
• Participate in portfolio reviews and provide field insights.
• Monitor energy use and identify efficiency opportunities.
• Oversee inspections and coordinate vendor work as needed.
• Ensure Fire and Life Safety systems are tested and compliant.

Skills

BES I & II

SMT

SMA

Ontario driver's license

Basic repairs

HVAC troubleshooting

Building codes

MRI Angus

Yardi Voyageur

MS Office

Communication skills

Customer service

Detail oriented

Scheduling

Education

BES I & II (or equivalent)

Tools

MRI Angus

Yardi Voyageur

Building Automation Systems

Microsoft Office

Job description

About Us

The Madison Group is a family-owned, widely diversified real estate and land development company with a substantial portfolio of retail, commercial, and industrial projects. The Madison Group also has extensive experience in building master-planned communities, low-rise, and high-rise residential projects.

Title: Supervisor, Building Operations
Department: Commercial
Reports To: Manager, Property Services

About Us

The Madison Group is a family-owned, widely diversified real estate and land development company with a substantial portfolio of retail, commercial, and industrial projects. The Madison Group also has extensive experience in building master-planned communities, low-rise, and high-rise residential projects.

For over 55 years, The Madison Group has built its foundation on integrity and innovation and our commitment to our customers is our foremost priority. The Madison Group focuses on creating quality homes and residences in desirable areas firmly rooted in a sense of community. Our reputation is defined by the talent, dedication, and passion of our team.

For further information, please visit our website at madisongroup.ca.

General Description

The Building Operations Supervisor is responsible for ensuring all commercial properties are attended to by the individual building operators, supporting and guiding their daily, on-site performance. This role is also directly responsible for coordinating the support of vendors where needed. A key part of this role is providing guidance, training, and coaching, utilizing best practices from within the industry, while remaining in the field, overseeing the day-to-day operations.

Primary Responsibilities

• Organize daily, weekly, and monthly action items of all properties within the portfolio
• Supervise contractors and staff at all locations, ensuring completion of day-to-day operations
• Responsible for work order volume review and ensuring execution including timely response/resolution
• Technical troubleshooting as necessary (including but not limited to: BAS, lighting, HVAC, building access)
• Communicate with tenants, and support staff in resolving tenant concerns in a timely manner
• Review all Angus building maintenance items with Operations team on a regular basis
• Coaching staff on the best operational practices
• Participate in operations reviews regularly – providing insight to what is occurring within the field
• Monthly review of meter readings, energy efficiency reporting identifying areas of concern and opportunities
• Perform regular inspection/maintenance duties on building equipment (including pumps, fans, boilers, chillers, and motors, generators, batteries, etc.) as part of a comprehensive preventative maintenance program
• Confirm scheduled inspections by all operators are tracked, completed in a timely manner, and are reported
• Coordinate with vendors the implementation of property maintenance items as needed (i.e. plumbers, electricians, security, HVAC)
• Annual/quarterly review of Fire and Life Safety Systems to ensure equipment is fully functional and verifications are completed.
• Ensure monthly testing is performed at each building and maintenance of Fire and Life Safety Systems within scope of the Fire Code occurs across all properties
• On call – responding to after-hour building issues/emergencies, as required
• Assist with coverage across the portfolio as directed by Manager of Property Services (i.e. covering for another operator, emergency coverage as required)

Required Skills And Qualifications

• Industry standard educational qualifications (BES I & II, SMT®, SMA®, etc.) or equivalent experience
• Must have a valid Ontario driver’s license
• Ability to perform basic repairs – minor plumbing, dry-wall, floors, door repairs, light changes and temperature adjustments.
• Ability to troubleshoot major plumbing, electrical and mechanical systems repair.
• Knowledge of building codes and safety standards as set forth by the provincial and federal government
• Working knowledge of MRI Angus, Yardi Voyageur, Building Automation Systems and Microsoft Office.
• Good communication and interpersonal skills
• Excellent customer service skills
• Detail oriented and good scheduling skills
• Proficient with using tools associated with the job
• Willing to think outside the box and provide support when needed

Madison Group celebrates diversity and is proud to be an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applications and make all employment-related decisions without regard to race, colour, religion, sex, national origin, sexual orientation, gender, age, or disability.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

AI will not be used during the recruitment or interview process.

Compensation: $90,000 - $100,000