Building Attendant (Building Operator)

Ainsworth; Ottawa; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Building Attendant, where your role is vital to enhancing resident experiences through exceptional service and maintenance. This dynamic position requires a proactive approach to property upkeep, including cleaning, maintenance, and customer interaction. You'll work closely with a dedicated team to ensure that all areas are well-maintained and that residents feel valued and heard. If you are passionate about creating a welcoming environment and enjoy a hands-on role, this is the perfect opportunity for you to make a meaningful impact in a growing organization committed to excellence and innovation.

Qualifications

• High school diploma with OHSA, WHMIS, and First Aid certifications required.
• Minimum 1 year experience in basic property maintenance preferred.

Responsibilities

• Interact with residents and maintain excellent resident relations.
• Perform cleaning duties and manage maintenance tasks for amenities.

Skills

Customer Service

Basic Property Maintenance

Communication Skills

Time Management

Flexibility

Education

High School Diploma

First Aid Certification

WHMIS Certification

OHSA Training

Tools

Yardi

Hand-held Devices

Job description

If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth (a GDI company) team today!

Position Summary

Reports to the Building Operator/Service Manager, the Building Attendant is key to achieving the goal of creating exceptional service and best-in-class resident experience through timely and efficient maintenance in the parking, exterior, and amenity areas of the property. This role requires regularly scheduled on-call responsibilities after business hours which will include and not limited to Statutory holidays.

Responsibilities

Operations:

1. Interact with residents in a customer-service oriented manner
2. Responsible for cleaning duties, including litter pick-up, sweeping, shoveling, pressure washing, or as assigned by the Building Operator/Service Manager;
3. Pool / hot tub / sauna daily maintenance
4. Push out waste / recycle / and organics bins for service as scheduled
5. Garbage pickup in parkade and exterior street levels, daily
6. Cleaning of amenity barbeques, daily
7. Indoor and outdoor potted plant maintenance, including watering
8. Outdoor shrub and seasonal plantings maintenance
9. Monitor and adjust irrigation systems for optimal efficiency
10. Green roof maintenance; weekly roof checks, ensuring all garbage and debris is removed, items are secure, and no immediate falling or trip hazards are present
11. Monitor parking, work with the Resident Experience Manager to enforce Rules and Regulations
12. First response for lobby entrance snow removal and ice melt applications
13. Handle and store hazardous materials appropriately, ensuring all SDS are kept readily available and up to date
14. Accompany vendors and contractors while work is being completed, if required
15. Assist with completing work orders and turnover maintenance
16. Daily vacant suite checks, ensuring no leaks, extreme temperature fluctuations, or security breaches are present
17. Practice occupational health and safety standards; Ensure all mechanical areas are clean, swept, mopped, and safe for all occupants
18. Ensure all tools and cleaning equipment is maintained and serviced regularly
19. Weekly elevator testing, including cab levelling, testing the emergency alarm button, and testing the callout button
20. Manage hazardous materials and promptly respond to environmental hazards
21. Uphold and report breaches of the rules and regulations of the property
22. Other related duties as required. May require heavy lifting
23. Assist with receiving deliveries, and assembling items (ex. shelving), as required

Customer Service:

1. Maintain excellent resident relations by employing customer service-based approaches, address and document resident concerns and complaints and any emergencies in the building
2. Practice excellent resident relations through working collaboratively with other team members to ensure resident requests and concerns are dealt with in a timely and professional manner
3. Further support efforts to ensure excellent resident satisfaction and service delivery and exceeding resident expectations through prompt service and ongoing communication with site team
4. Participate in resident and staff community support events, as appropriate

Administration and Reporting:

1. Complete all work order documentation through Yardi, accurately, and in a timely manner
2. Responsible for daily entries in the snow removal log, seasonally
3. Maintain up-to date Safety Data Sheets for maintenance products and adherence to the OHSA rules and regulations
4. Keep current all maintenance records, files and documentation in accordance with established procedures
5. Complete all mandatory training sessions in a timely manner.
6. Complete goal setting initiative in Dayforce and review/assess status of goals throughout the year with leader

Qualifications

1. High school diploma supplemented with OHSA, WHMIS and First Aid
2. Knowledge of basic building systems and general maintenance and customer service training required
3. Minimum 1 years’ experience in basic property maintenance
4. Experience in the property management or hospitality industry preferred
5. Able to communicate effectively and professionally and able to develop and sustain cooperative working relationships with team members and residents; ability to exercise confidentiality. Fluent in English – oral and written
6. Ability to allocate one’s time effectively, work under pressure; ability to handle multiple demands and competing priorities, adapt to new ideas and constant changes; results oriented
7. Must be fully mobile and able to lift at least 50 lbs; tasks may include repetitive movement
8. Must be able to supply own personal hand tools as required
9. Computer Skills – Skill in working with apps on hand-held devices
10. Police Clearance - A criminal verification check is required for employment

Availability:

Flexibility to work during day, evening and weekend shifts, month end, regardless of weekend or statutory holiday status and may be included in the emergency on-call rotation. Willing to be available in emergency or unavoidable situations.

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Ainsworth (a GDI company) is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.

Ainsworth (a GDI company) is an integrated multi-trade company, offering end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us…. Make a difference.

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