Broker Operations Specialist

Aviva plc; Vancouver; Hybrid; CAD 60,000 - 95,000; Full time

Job summary

An exciting opportunity awaits with a forward-thinking company seeking a Broker Operations Specialist. This role is vital in enhancing operational efficiency and service execution across a panel of brokers. You will lead initiatives that drive profitable growth, manage broker performance, and foster strong relationships within the team. With a competitive rewards package and outstanding career development opportunities, this position offers a unique chance to make a significant impact in the insurance industry. Join a diverse and inclusive environment that values your contributions and supports your professional growth.

Benefits

Competitive rewards package

Annual bonus eligibility

Retirement savings plan

Health benefits

Wellness programs

Flexible vacation options

Employee programs promoting diversity

Corporate wellness initiatives

Qualifications

• Experience in the P&C industry or similar.
• Proven track record of delivering results individually and in teams.

Responsibilities

• Manage internal and external broker demand through Salesforce.
• Develop and oversee broker performance plans.

Skills

Broker Management

Salesforce

Communication Skills

Networking

Customer Service

Cross-functional Team Coordination

Marketing Knowledge

Education

Completion or Enrollment in CIP

Undergraduate Degree

Tools

Salesforce

Job description

Broker Operations Specialist page is loaded

Broker Operations Specialist

Apply locations Vancouver British Columbia Home Office posted on Posted 2 Days Ago job requisition id R-154835

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We have an exciting opportunity in our British Columbia region. We are looking for a Broker Operation Specialist (BOS). This role will be primarily accountable for leading operational efficiency and service execution across an assigned broker panel. The team member will handle incoming broker demand (e.g., broker setup, product inquiries, accommodation requests), and ensure direct action is taken or managed across cross-functional Aviva teams.

The individual will also actively lead a set of assigned brokers by monitoring overall performance, including setting business, profit, and growth plans. Acting as the Aviva quarterback, the team member will set recurring meetings with brokers and other Aviva partners to strengthen relationships.

This role is critical in driving Aviva’s profitable growth strategy, executing broker plans, strategic initiatives, underwriting audits, and ensuring financial targets are met. Working on the Business Development team offers excellent exposure across multiple teams and the opportunity to work with a diverse range of brokers in British Columbia!

What you’ll do:

• Manage internal and external broker demand through Salesforce
• Broker setup
• Develop and oversee broker performance plans
• Support underwriting resolution processes
• Deliver regional and national broker communications
• Execute regional broker initiatives (e.g., pricing, product)
• Implement underwriting audit recommendations and plans
• Manage broker performance across a group of brokers
• Liaise with the Broker Training Team
• Attend regional broker events, meetings, and campaigns

What you’ll bring:

• Completion or enrollment in CIP (asset)
• Undergraduate degree preferred
• Business experience in the P&C industry or similar
• Proven track record of delivering results individually and in teams
• Experience coordinating cross-functional teams
• Excellent verbal and written communication skills
• Strong networking abilities
• Customer-focused, results-oriented, service-minded
• Basic understanding of marketing (traditional & digital) and broker technology

What you’ll get:

• Competitive rewards package including base salary, annual bonus eligibility, retirement savings, share plan, health benefits, wellness programs, and volunteer opportunities
• Outstanding career development opportunities
• Support for your professional education
• Flexible vacation options, including the ability to purchase extra days
• Employee programs promoting diversity and inclusion
• Corporate wellness initiatives for physical and mental health
• Hybrid flexible work model

Please note that we may use AI tools during recruitment. This is a new position posted both internally and externally.

Aviva Canada has an accommodation process for employees with disabilities. If you require accommodations upon starting employment, please contact your Talent Acquisition Partner to arrange appropriate support. This process continues throughout your employment.

#LI-VV1

About Us

We help our 19.5 million customers save for the future and manage everyday risks. To provide the best products and services, we aim to make Aviva the most attractive choice for talented, entrepreneurial individuals from diverse backgrounds, with evolving expertise and insights.

We are passionate about helping our 23,000 employees do their best work, making a positive impact on our customers’ lives.